Business ProfileforImagineers LLC

Imagineers is by far the most inept management organization I have dealt with. They do not communicate with the residents and when they are called out for this the company takes no responsibility. The worst offenders that we personally deal with is Michelle W who is beyond careless with her job and Donna R who is frankly rude and completely inappropriate. They up the condo fees yearly with no real evidence of improvements. They do not communicate as examples they milled part of the driveway and did not tell us. We had to ask what was going on. They also sent a person to repair carports. The person they sent looked Homeless and was using power tools close to cars. When we confronted them they said we don t know when they are coming out. Most recently the insurance company upped the rates and the deductible on July 1st. Imagineers didn’t bother letting the residents know until 7/11 that this occurred leaving us all vulnerable to increased liability. I can imagine Donna or Michelle didn’t pay attention and will somehow make this the residents fault. They will likely never do better and we will be stuck with them until we move out.

Hello Mr. ********* I would like to address the specific issues you raise in your complaint. Regarding the increased insurance premium and deductible, the current volatility of the insurance market, particularly for condominium associations, is a nationwide issue. Because insurance agents and their carriers are presenting such drastic increases, your Board of Governors wanted to meet with the insurance agent to review all carrier options to ensure the best option was presented for the community. That meeting occurred on Thursday June 27th at which the Board voted to bind insurance. Imagineers bound the insurance for the Association on June 28th prior to the July 1st renewal. The attached letter did go out the following week with a delay due to the holiday. Regarding the Association fee’s; as a management agent Imagineers provides the Board of Governors with a draft budget for review and approval. This process is done publicly at the Associations meetings at which homeowners are encouraged to attend and ask questions. If a homeowner is unable to attend the meetings, they can email any questions they may have. Lastly regarding the contractor doing work on the car ports. The accusation that the contractor appeared homeless is inappropriate. All vendors are vetted, licensed and insured. We trust there was no damage to any vehicles as no damage was reported. I would be happy to address any other specific issues you may have you can reach me directly at ************ or ****************************  Thank you

Not a satisfactory response thankfully a more respectful and competent person responded to the private emails we sent. This continues to show the level of disrespect and deflection that Imagineers is becoming. Infamous for.