Business ProfileforLeaf Only

I have been purchasing from Leaf only for two years and have been satisfied with the quality of the product they sell. I usually make an order every 3 or 4 weeks. In the two years of purchases I was only disappointed once. After some thought I sent an email with photographs of the product that I was dissatisfied with to Leaf Only customer service email informing them that I was not happy with my last order. Within a day or two I received a call from Jason who asked me what the issue was. After a couple minutes discussing the problem he apoligized and explained that I may have received the end of a large batch of leaves (which is what I thought) and he asked me how they can make good on the issue. I told Jason that I was able to use 2 1/2 lbs of the 5 lbs ordered and Jason said he would ship out a replacment the next day. I was happily surprised when 2 days later I received 4 lbs of nice replacment tobacco leaves. I have to give Leaf Only credit that they were pleasent in all communications with me, and promptly replaced the product that was not up to thier normal quality. I believe that Jason understood that I was not being unreasonable and he could see my purchase history and never had a complaint. This is the way all businesses should be operated. People must keep in mind that they are purchasing raw, natural, unprocessed tobacco leaves. There is a learning curve to roll your own cigarettes. You must clean, process and roll your own cigarettes and most will make several mistakes during that learning process. The tobacco will vary in moisture content, the size of leaves, and even the color tone of the leaves themselves. I would suggest that you order the tobacco a week before you intend on using the product, this way, if it is too dry it can be remoistened with a light spray of distilled water and put back in an airtight container or bag for several days white the moisture evens out between all leaves. But, DO NOT over moisten or you will need to dry it some.