Business ProfileforAtianas Boutique

On February 18, 2022 I purchased my daughter a prom dress at Atiana's Boutique in ******** ** for $382.85, credit card purchase number ********. At that time I was made aware and signed that there are no refunds, returns, or exchanges. What I didn't know was the dress would fall apart after 4 hours of normal wear to her prom on April 29th. I contacted the store the day after the prom, which was April 30th, to let them know that the dress was no longer wearable after 4 hours of wear and my daughter had a second prom to attend. I don't feel this should be the case after spending close to $400. The store said they usually do not do anything for people after the dress leaves the store, but said they would repair for her to be able to wear to the second prom. I specifically asked if other spots would become bare the next time she wore the dress after the other spots were repaired. I was assured that the seamstress was going to go through the dress top to bottom and make sure all sequins were secured. The dress was dropped off the following week for repair. I picked it up on May 14th. Before taking the dress, I inspected it. The bare spots had sequins replaced. My daughter attended her second prom May 27th. Sequins began falling off as she was getting ready. I emailed the company that night telling them this, hoping the dress was not going to fall apart again. The dress indeed fell apart at prom after being worn for a few hours again. I again emailed the store on May 30th. I received their response on the 31st and was told there was nothing further they could do and "We have gone above and beyond and are not willing to keep having this conversation". I fully understand the policy of NO refunds, returns or exchanges but there has to be exceptions such as this when extenuating circumstances are presented. At no point and time should anyone pay close to $400 for an item of clothing and it not be able to be worn after not even a full day's worth of wear.