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            Business ProfileThe Day Publishing

            Newspaper

            Contact Information

            47 Eugene O'Neill Drive

            PO Box 1231

            New London, CT 06320-1231

            Visit Website
            (800) 442-2200

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 115

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            The Day Publishing offers a daily newspaper covering a 20-town region in eastern Connecticut.

            Business Details

            Location of This Business
            47 Eugene O'Neill Drive PO Box 1231, New London, CT 06320-1231
            BBB File Opened:
            5/17/2002
            Years in Business:
            115
            Business Started:
            8/19/1909
            Business Incorporated:
            8/19/1909
            Type of Entity:
            Corporation
            Alternate Business Name
            • The Day Publishing Company
            • New London Day
            Business Management
            • Mr. Gary Farrugia, Publisher
            Contact Information

            Principal

            • Mr. Gary Farrugia, Publisher

            Customer Contact

            • Mr. Gary Farrugia, Publisher
            Additional Contact Information

            Fax Numbers

            • (860) 442-5599
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/29/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I scribed to the Day newspaper in March. It was 90 dollars for 13 weeks. 5 times in the month of March I did not receive a paper. I contacted the day several times only to be told that I could cancel my scription as it was a promotion. This was the first time I heard this. I then spoke to Ms Desire M**** who told me the same thing and apologized for not being told because it was a special I could not cancel. I have not received a paper the month of April over 5 times. I have not received a paper for the last four days. I called and left several messages for Ms M**** with no response. I was never told that no matter the lack of service I still cannot cancel. Why am I held to a contract and they are not. I just want to cancel and have my money returned.
            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Alan D

            01/21/2022

            Good newspaper, very poor and prejudiced delivery service. A new driver took over the route and tossed the paper out the vehicle window rather than deliver into The Day tube on the road. Every windy day we would have to hunt for the paper, often not finding it. Often the paper was in the road, run over by vehicles or wet on rainy days. The driver however, did deliver paper into a The Day tube at a residence directly across the street. We requested of The Day Customer Service Dept, by both email and phone, 8-10 times over a 2 week period to please have the paper delivered into the tube as was being done for the neighboring residence. After 3 weeks of poor delivery, and repeated promises by Customer Service they would tell the driver to deliver into our paper tube, this never happened, despite every day delivery into a tube of a neighbor. This is not only poor business practice, it is preferential and prejudiced. We cancelled our subscription but want others to beware of incredibly poor customer service and a preferential and prejudiced way of serving their customers.

            Local BBB

            BBB Serving Connecticut

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