ComplaintsforMedicaleshop Inc.
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Complaint Details
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Initial Complaint
10/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
on 10/7/2024 we went onto Medicaleshop**** and purchased materials we give patients prior to surgery. The advertised quantity was listed as 96/case on their website. When we received our order, we noticed that they had only shipped 48/cs. We called them thinking that it was an honest mistake or that the rest of the shipment was on back order. The person on the phone was rude and tried to tell me that we were incorrect. I have the receipt which states 96/cs and a picture of their website which states 96/cs. I asked to speak to the manager and the manager refused to get on the phone. Medical supplies are expensive, especially surgical supplies. The company should honor what was advertised on their website.Business response
10/18/2024
We appreciate the opportunity to address the complaint submitted by Heidi Davies regarding order number *********.
We understand that Heidi received 48 packs, with each pack containing 2 wipes, totaling 96 wipes. We want to assure you that the order was fulfilled according to the description on our website.
In light of this, we have processed a refund for half of the order amount, totaling $49.23, as a goodwill gesture to address any confusion and to demonstrate our commitment to customer satisfaction.
If Heidi would like to discuss this further or has any other concerns, we encourage her to reach out. We value our customers’ trust and are dedicated to resolving issues as they arise.
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Contact Information
87 Danbury Rd Unit 1
New Milford, CT 06776-3413
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.