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Pet Assistance, Inc. has 1 locations, listed below.

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    Business ProfileforPet Assistance, Inc.

    Pet Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 215, New Preston, CT 06777
    BBB File Opened:
    11/30/2020
    Business Management
    • Ms. Ruth Pearl, President
    Contact Information

    Principal

    • Ms. Ruth Pearl, President

    Customer Contact

    • Ms. Ruth Pearl, President
    Additional Contact Information

    Email Addresses

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    Most Recent Customer Review

    Gloria B

    1 star

    04/08/2024

    0 stars. THIS PLACE DON'T EVEN DESERVE ONE STAR!! I ASKED THEM FOR HELP FOR MY DOG SHE HAS TWO BILATERAL INGUINAL HERNIAS SHE NEEDS SURGERY. I DID THE APPLICATION AND SENT IT ALONG WITH ALL THE DOCUMENTS FROM THE VET AND MY PERIOD OF INCOME. AS WELL AS A PHOTO OF MY DOG.I COULDNT BELIEVE THEY EMAILED ME BACK TELLING ME ALL RUDELY THAT I NEED CONTACT ALL THE OTHER PLACES FIRST BECAUSE PET ASSISTANCE INC ARE ALWAYS LAST TO PAY. DONT THESE PLACES SURVIVE WITH DONATIONS? WHY ARE THEY SO RUDE AND WHY ARE THEY LAST ? ANYWAYS , I EMAILED THEM BACK ASKING WHY THEY'RE LAST.. AND THEN THEY SAID IF I NEED THE HELP THEN FIRST TELL THE VET TO TAKE THE PAIN MEDICINE OFF AND THEN THEY WILL GIVE US A DONATION OF $250 WOW ARE U SERIOUS RIGHT NOW.

    Pet Assistance, Inc. Response

    04/09/2024

    Pet Assistance, Inc. (PAi) policy regarding grants for emergency care for pets of people in financial need is covered on our website, ************************* under the tab “financial aid/application.” Our policies are further addressed in our emails and written “grant approval.” PAi financially helps hundreds of needy pet owners and helps many more just by providing education, advice, and finding reasonably priced vet care for their pets. ISSUE ADDRESSED BY THE PET OWNER: I DID THE APPLICATION AND SENT IT ALONG WITH ALL THE DOCUMENTS FROM THE VET AND MY PERIOD OF INCOME. AS WELL AS A PHOTO OF MY DOG.I COULDNT BELIEVE THEY EMAILED ME BACK TELLING ME ALL RUDELY THAT I NEED CONTACT ALL THE OTHER PLACES FIRST BECAUSE PET ASSISTANCE INC ARE ALWAYS LAST TO PAY. Our response after receiving her application, photo, and estimate: “Your application is being processed. Please make a note of the following requirements for grant approval. 1. Pet Assistance, Inc. (PAi) must have a written, itemized estimate from the vet and a diagnosis. NEEDED 2. You must commit a specified amount of your personal funds towards treatment. DONE 3. Surgeries cannot include biopsies, vaccinations, routine blood work in otherwise young, healthy animals, or other items not medically necessary for the surgery. 4- We require that you apply to other organizations and update us on any other funding you receive. PAi is always the last to pay.” ISSUE ADDRESSED BY THE PET OWNER: The pet owner did get donations from other organizations amounting to $1400 and could pay $400 from her own funds. PAi offered UP TO $250. She was still short $1200- $1500 of the surgery cost. After reviewing the estimate, we came up with the following suggestions. We never said they should take the dog off pain medications; we just suggested a less expensive alternative. “Thank you for the estimate and the names of other organizations that are helping. We see only two obviously overpriced procedures: $620 is quite high to spay a small dog, especially since she will already be under anesthesia. Also, NOCITA, which appears in a ‘high amount.’ Eliminate NOCITA, $150, a drug approved in 2016 that is a pain killer that MAY last up to 72 hours. It is very costly. You can use the oral painkillers that other hospitals use and that everyone used until several years ago. They are a fraction of the cost. Lowering these two items alone will save you a few hundred dollars. Speak to the hospital about it. Have you heard from some of the organizations whose names we gave you? Is the hospital willing to work a payment plan for the balance due?” We also wanted to know if she had worked out a payment plan with the hospital so we would know if the surgery would proceed if the bill could not be paid in full. Why is PAi always the last to pay? Pet Assistance, Inc. may well be the smallest organization that helps people and their pets nationwide. Desperate pet owners may apply to ten or more organizations for help and often get more pledges than they need. Since we are the last to pay, occasionally, our funding is not needed at all, or only a portion is required to fill the gap.  

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