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          Domestic & General has 1 locations, listed below.

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            Business ProfileDomestic & General

            Warranty Plans
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            230 East Ave

            Norwalk, CT 06855-1927

            Visit Website
            (866) 333-3134

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            Customer Reviews

            1/5

            Average of 21 Customer Reviews

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            Customer Complaints

            41 complaints closed in last 3 years

            32 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/30/2024

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Domestic & General provides service plans for household appliances.

            Business Details

            Headquarters
            230 East Ave, Norwalk, CT 06855-1927
            BBB File Opened:
            9/27/2024
            Business Incorporated:
            9/30/2019
            Accredited Since:
            9/30/2024
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Domestic & General USA Services LLC
            Business Management
            • Ms. Dawn Taylor, Senior Vice President
            • Ms. Gayle Terry, President
            • Ms. Brooke Stafford, Senior Manager
            Contact Information

            Principal

            • Ms. Dawn Taylor, Senior Vice President
            • Ms. Gayle Terry, President

            Customer Contact

            • Ms. Brooke Stafford, Senior Manager
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            41 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            11/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            We have a warranty for a ******* *** Refrigerator that has been broken since July 2024. We have opened more than 4 tickets for it. Not one Appliance technician was able to fix it for a continued time period. A warranty does not mean you give up and stick people with a broken item. One of the repair techs already stated it needed to be replaced and there was nothing that could be done for it. Here are the 4 tickets that have been created (there could be more I am not sure) that have not fixed the refrigerator. ******* *** Refrigerator Model*********** Serial:********* ************** Wednesday July 3 *************** Tuesday July 23 ************** September 20 ************** September 30 ************** November 8th We called today November 12 after the contracted repair tech refused to come out due to them deeming it irreparable. The first customer service representative hung up on us. The second one refused to let us speak to her supervisor and pretended to open another case. Our expected resolution for the BBB compliant is an immediate exchange of the refrigerator. It can even be a lower model at this point, we do NOT have a second one and have spent thousands on going out to eat due to food dying in the refrigerator.
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            Read 40 More Complaints

            Customer Reviews

            21 Customer Reviews

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            Most Recent Customer Review

            Lin M

            11/18/2024

            This repair company and ******** tech line are both worthless. This company in particular is an absolute scam. I wish I had seen everyone else’s reviews and experiences before committing to a monthly service plan. We have a ****** dryer and have been getting the same alarm code over and over. We bought the service plan through Domestic & General. They have sent a tech to our home 7 times and counting. Every time we are told they need to replace the same two parts. Every time the dryer fails with the same alarm code within hours of the tech being onsite. We have not had a working dryer for 3 months and there is no end in sight. I can’t believe this company is allowed to remain in business and continue to scam new customers.
            Read 20 More Customer Reviews

            Local BBB

            BBB Serving Connecticut

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