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          Additional Information

          HomeServe USA Corp.

          View full profile

          This is a multi-location business.

          Find a Location

          HomeServe USA Corp. has 35 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Location of This Business
            601 Merritt 7 Fl 6, Norwalk, CT 06851-1174
            BBB File Opened:
            7/14/2009
            Years in Business:
            22
            Business Started:
            4/19/2002
            Business Started Locally:
            8/1/2008
            Business Incorporated:
            4/19/2002
            Accredited Since:
            2/3/2014
            Type of Entity:
            Corporation
            Alternate Business Name
            • Home Serve
            • Utility Service Partners
            • Service Line Warranties of Canada
            • Home Emergency Insurance Solutions
            • HomeServe USA Repair Management Corp.
            • HomeServe
            • HomeServe USA Repair Management (Florida) Corp.
            • HomeServe USA Energy Services
            • HomeServe USA Energy Services (New England)
            Business Management
            • Mr. Thomas J. Rusin, CEO
            • Mr. Myles Meehan, Senior Vice President
            • Ms. Rachael Barrow, Compliance Director
            Contact Information

            Principal

            • Mr. Myles Meehan, Senior Vice President

            Customer Contact

            • Ms. Rachael Barrow, Compliance Director
            Additional Contact Information

            Fax Numbers

            • (423) 893-5406
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Additional Business Information
            Additional Info
            BBB recommends that consumers review the coverage details to be sure they understand the conditions under which their service plan applies.

            Coverage details and exclusions can be obtained by calling 1-855-336-2465  or by accessing the following website:  www.homeserveusa.com. 

            Should you have any outstanding complaints or concerns, it is suggested that you first contact the company at 1-855-336-2465. 
            Government Actions
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Consent Judgment

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

             On January 6, 2023 HomeServe entered into a Consent Judgment with the Kansas Attorney General and Sedgwick County District Attorney that settles allegations HomeServe offered electrical home repair plans that failed to provide a material benefit to consumers and made material misrepresentations. Under terms of the Judgment, HomeServe has agreed to pay $500,000 to the State of Kansas, and agreed to pay $350,000 for consumer restitution. Further, HomeServe will ensure that future solicitations using a third-party logo has clear and conspicuous language disclosing that HomeServe is an independent company separate from third party whose logo is used, that the third party is being compensated for use of said logo, and clarification that the repair plans being offered are being done so by HomeServe. The Judgment was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details see the Kansas Attorney General’s press release.

            Serving Area
            • AL
            • AR
            • AZ
            • CA
            • CO
            • CT
            • DC
            • DE
            • FL
            • GA
            • IA
            • ID
            • IL
            • IN
            • KS
            • KY
            • LA
            • MA
            • MD
            • ME
            • MI
            • MN
            • MO
            • MS
            • MT
            • NC
            • ND
            • NE
            • NH
            • NJ
            • NM
            • NV
            • NY
            • OH
            • OK
            • OR
            • PA
            • RI
            • SC
            • SD
            • TN
            • TX
            • UT
            • VA
            • VT
            • WA
            • WI
            • WV
            • WY
            Referral Assistance
            • Consumer Protection, CT Department of (DCP)
              450 Columbus Boulevard
              Hartford CT 06103
              Phone Number: 860-713-6100
              http://www.ct.gov/dcp/

            Contact Information

            601 Merritt 7 Fl 6

            Norwalk, CT 06851-1174

            Visit Website
            (855) 336-2465

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            Accreditation

            BBB accredited business

            Accredited Since: 2/3/2014

            Years in Business: 22

            BBB Rating

            A+

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Ratings

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