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            Business ProfileNLC Insurance Companies

            Homeowners Insurance

            Contact Information

            PO Box 40

            Norwich, CT 06360-0040

            (860) 887-3553

            Business hours

            8:30 AM - 8:30 AM
            Business Hours
            8:30 AM - 8:30 AM
            8:30 AM - 8:30 AM
            8:30 AM - 8:30 AM
            8:30 AM - 8:30 AM
            8:30 AM - 8:30 AM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            PO Box 40, Norwich, CT 06360-0040
            BBB File Opened:
            7/30/2009
            Alternate Business Name
            • New London County Mutual Insurance
            Hours of Operation

            Primary

            M:
            8:30 AM - 8:30 AM
            T:
            8:30 AM - 8:30 AM
            W:
            8:30 AM - 8:30 AM
            Th:
            8:30 AM - 8:30 AM
            F:
            8:30 AM - 8:30 AM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Richard Long, Manager
            • Mr. Paul Chmura, Vice President of Marketing
            Contact Information

            Principal

            • Mr. Paul Chmura, Vice President of Marketing

            Customer Contact

            • Mr. Richard Long, Manager
            • Mr. Paul Chmura, Vice President of Marketing
            Additional Contact Information

            Fax Numbers

            • (860) 887-2898
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/01/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            NLC took money from my Citizens Bank account without my authorization. I called them about it as soon as I saw it was posted to my checking account on Monday Jan 30, 2023. They gave me the run around. I had asked them to cancel the withdrawal transaction they put on my ******** **** account. They have caused me 5 overdrafts for taking the money out of my Checking without my Authorization. I would like for BBB to speak to NLC and for them to put the money back in my account. I live on a fixed income and as of now I am -987.00 in my Citizens checking account. When I spoke a Brittany on 12/31/23 at 8:58 AM she told me that my money would go back in my account within 2 to 3 days. It is now Feb 1st. Please help me.
            Read More

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            David R

            08/07/2024

            We Have Held A Contract With NLC Insurance Companies Homeowners For 33 Years On 3 Homes! In April Of 2024 Our Home Sustained Significant Wind Damage Causing Shingles To Be 100 Feet From The House On The Lawn. Not Entire Sections But 5x5, Inch Shingle Sections! I called 3 Roofing Companies For Estimates, And Upon Inspection They Said I Had Significant Wind Damage And Missing Shingle, Sideways Shingles Etc. And That Home Owners Would Replace The Roof! I Called NLC and An Agent Was Assigned That After A Few Weeks Came With A Drone Pilot To Do An Inspection Then Nothing! The Roofer Is Calling Me Asking What's Going On Because The Roof Is Going To Start Leaking And With This Concern, I Call NLC And Get That My Claim Is Processing. For Weeks! I Am Told By (Public Adjuster) - (Attorneys) Not To Go Ahead And Replace The Roof Myself Or That NLC Will Deny The Claim! Now, Yesterday 8/6/2024 I Get A Letter From ******* * ********** %NLC That Any Leak Damage Caused By My Negligence? Now A House 3/4 Of A Mile With A Different Insurance Company Also Sustained Wind Damage On The Same Date/Same Storm And The Home Owner Showed Me The Contract! The Roof Was 100% Replaced At A Cost Of 1,000 Deductible, No Drone Pilots, No Attorneys And Roof Was Replaced In Just A Few Weeks! Happens To Be My Mothers Neighbor. Now Yesterday I Spoke To My Public Adjuster That My Attorney Got For Me And When I Mentioned NLC He Knew Right Away That My NLC Agent (Dianne L****) Was Looking To Either Deny The Claim Or Try To Provide Band-Aids! We Are Not Paying Premium Payments For Premium Coverage For Band-Aids. The Roof Is Only 16-17 Years Old And A 40 Year Shingle With Ridge Vents Gable End Vents, Soffit Vents And The Most Expensive Product Available At The Time Of Professional Installation! I Am The Contract Holder But The Home Owner Is 86 Years Old Are We Responsible To Put Up Tarps To Prevent Water Damage While They Continue (The Processes) I Have Mental Illness

            Local BBB

            BBB Serving Connecticut

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