Customer ReviewsforEdge Fitness Club

Dear Edge Fitness Team, I wanted to take a moment to share my recent experience with the Edge Challenge at your Derby location. As a loyal member of over fifteen years, my family and I have always appreciated the services and the sense of community that Edge Fitness brings. Participating in the recent Edge Challenge was especially meaningful to me. As a middle-aged man facing various life challenges, I was looking forward to this opportunity for growth. I was eager to take part, attending the two-hour opening ceremony and embracing the challenge fully, following the guidance of my trainers in both nutrition and fitness over the eight-week period. I participated in the initial and midpoint weigh-ins and was informed that the final weigh-in would be on November 12th, though I wasn't given a specific time until the day before. Unfortunately, my professional responsibilities presented a conflict and I couldn't be in two places at one time. I arrived 45 minutes early to weigh in and wasn't allowed to participate. The Derby General Manager, refused to allow the weigh-in, with no offer of flexibility or alternative solutions. I was left feeling disappointed and disheartened, as my efforts and the hard work of my trainer felt disregarded. I understand the importance of maintaining rules and schedules. However, I believe that extending some flexibility, especially under the circumstances, would have been an opportunity for understanding and customer care. Simple options like allowing a weigh-in with the condition of forfeiting awards eligibility or facilitating a conversation with a corporate representative could have acknowledged my commitment while respecting Edge Fitness’s policies. Limiting the final weigh-in window to just 45 minutes feels restrictive and counter to the wellness values that the challenge seeks to promote. I value the Challenge and hope this feedback will help improve future customer opportunities. Thanks, James O'Connor

The most predatory of any gym you could ever go to

STAY AWAY!!!!!!! If I could leave a review without any stars I would! Within the past few months I have been battling back and forth with the customer care support for *** fitness clubs in reference to canceling my membership. My husband and I have been members for the last 3 years and now that we are relocating to a state where there is not an Edge Fitness club we have been denied to immediately cancel our membership. Instead we received an email that my account will be drafted on the 6th of October for yet another month and I'm not even in a state where The Edge Fitness club is available. We also recently recieved emails stating " we hate to see you go however we can drop your rate free of charge. We Will offer you $9.000 per month just to keep your membership!!!"When will enough BE enough? I am super frustrated and I'm still going through this cancellation process awaiting a stupid email from a customer care department abcfitness !!There is a reason this business is not rated by the Better Business Bureau. I should have seen all the red flags from the start!

Tried to cancel my membership for my son who was going away to college. As a freshman no cars are allowed. They said we can't cancel because his college is within so many miles of a gym even though he has no transportation. Have reached out multiple times to the gym and abc fitness with no response back. Have been told I would get a call back and have yet to get one. Will never get another membership through this gym

i have told them that i wish to cancel, which i was told i can do at any time right before i started with them. i submitted the request in writing (email), and called spoke with a representative. its hard to cancel with them there worse then planet fitness. i moved and there still trying to charge me.

They make it almost impossible to cancel your membership. Stay AWAY! I’ve emailed back and forth now 6 times “you can’t cancel over the phone” You have to talk to someone overseas who barely understands you.

Salesmen will tell you if you move away, you can cancel your annual membership at no additional charge. However, ABC Fitness, the actual company billing you and handling your membership contract, requires that you move MORE THAN 25 MILES away from the coverage area of your local gym and that the Fitness Club can instead of canceling your membership, move your membership to another, similar gym to continue holding you ransom for a third rate gym experience. You'll never be able to cancel your membership unless you pay them their outrageous $400 annual fee. All Edge Club Fitness Clubs are very "gym-bro" gyms anyway where they have more room for salesmen's desks than they do equipment, they're more about fake supplements than real fitness, and for whatever weird reason, the toilet doors have frosted glass windows on them instead of actual stall doors.

I was insulted by a manager and spoken to in a insulting and degrading manner and when you try and resolve the issue via the email you are given no one bothered to contact me to try and resolve the issues

My credit card changed and I decided to let my membership with them end instead of update my card info. Instead of cancelling my membership when the card declined, they began charging me an additional $25/month declined card charge on top of the monthly fee. What a greedy despicable money grubbing policy to not just cancel the membership but instead have a whole song and dance about how the business is the victim and should be compensated. Disgusting.

Beware! Requested a cancellation from this gym with a written doctors note and both times I sent in this request both times my request was rejected. Do not waste your money and time joining this gym because should you ever need to cancel it for any reason be prepared to get rejected, aggravated and frustrated. I've been going back and forth with them for 3 months now and still can't get this cancellation done with a PCP doctor's note and a sports medicine doctor note as well.