Business ProfileforEdge Fitness Club

Dear Edge Fitness Team, I wanted to take a moment to share my recent experience with the Edge Challenge at your Derby location. As a loyal member of over fifteen years, my family and I have always appreciated the services and the sense of community that Edge Fitness brings. Participating in the recent Edge Challenge was especially meaningful to me. As a middle-aged man facing various life challenges, I was looking forward to this opportunity for growth. I was eager to take part, attending the two-hour opening ceremony and embracing the challenge fully, following the guidance of my trainers in both nutrition and fitness over the eight-week period. I participated in the initial and midpoint weigh-ins and was informed that the final weigh-in would be on November 12th, though I wasn't given a specific time until the day before. Unfortunately, my professional responsibilities presented a conflict and I couldn't be in two places at one time. I arrived 45 minutes early to weigh in and wasn't allowed to participate. The Derby General Manager, refused to allow the weigh-in, with no offer of flexibility or alternative solutions. I was left feeling disappointed and disheartened, as my efforts and the hard work of my trainer felt disregarded. I understand the importance of maintaining rules and schedules. However, I believe that extending some flexibility, especially under the circumstances, would have been an opportunity for understanding and customer care. Simple options like allowing a weigh-in with the condition of forfeiting awards eligibility or facilitating a conversation with a corporate representative could have acknowledged my commitment while respecting Edge Fitness’s policies. Limiting the final weigh-in window to just 45 minutes feels restrictive and counter to the wellness values that the challenge seeks to promote. I value the Challenge and hope this feedback will help improve future customer opportunities. Thanks, James O'Connor