Business ProfileforJoyce Van Lines, Inc.

Date: June 27 to July 15, 2023 Paid: $15,988.91 Joyce Van Lines was contracted to move a residential household from ** to **. The service was to include packing, moving, and unloading of all household items. Missing items: Several valuable items were conspicuously absent when I unpacked at my new residence. Their absence is both distressing and financially significant. Improper packing: Items such as a computer monitor were improperly packaged (it was placed on a diagonal in a standard moving box. When delivered the side of the monitor was sticking out of the box, dented, and completely unusable). Concrete top dresser and nightstand were not wrapped and it resulted in significant scratching and chipping. The company did agree to pay the insurance rate of $0.60/lbs for those items which result in a suggested payment of approximately $200. Because the company was negligent in properly packing the items they should be financially responsible for the loss. Pressure to sign: At the end of the moving day, I felt pressured to sign the final paperwork without adequate time for review. This haste prevented me from carefully inspecting the inventory. At the end of the day, for the first time that day, I was handed numerous pages of documentation that required my signature, and this occurred when the moving crew, consisting of six or seven individuals, was eager to conclude their work. Throughout the day, the contents of my 4-bedroom home were brought into my new residence and distributed throughout. Given the decentralized placement of my belongings and the absence of a copy of the inventory until the end of the day, conducting a comprehensive inventory of each item as they were scattered throughout the house would have been a laborious and intricate process. I was not given an option to not sign until I had adequate time to review the inventory. The company claims zero responsibility for all the lost items and limited responsibility for damage. Order Number: ******