Business ProfileforDynamic Mechanical Heating & Air Conditioning LLC

Here is an email which I sent to the owner of the company on 2/16/2024: As I mentioned yesterday, we lost heat yesterday afternoon and even though we temporarily had some heat this morning following a visit from another local company, the furnace decided to make a strange sound and then shut off as our 2nd quote was being made this afternoon.....I’m not going to go over the grounds of activities in January but you know we’re exceptionally disappointed.... Before the visit in January, I had spent $10,500.20 in the last 12 months (probably more with a couple of call outs too!). The recent experience in January has left a significant sour taste in our mouths and I feel especially aggrieved that we were convinced to spend $2,300 on work..... We’ve had two locally well known companies come out and quote for the replacement furnace to get the alternate option. Firstly I’ll say that they were both surprised about 2 things with the work in January undertaken by Dynamic (I did not mention your company by name): 1) that we would spend $2.3k on a furnace of this age (approx. 15 years old) and 2) that the cost came out at that for the little amount of replacement work that was undertaken. I am giving that back to you straight as you know I’m not in the business of HVAC replacements but I’m exceptionally disappointed that I now have two companies who have said that even for that work, the costs would not have been near $2.3k. ... It goes without saying, heightened by our January experience and the fact our trust in your company’s service has dropped, that we cannot pursue any of the replacement furnace quotes. I’d like to revisit the charges you made to us in January and I would like to discuss options to refund that invoice for the work done. We have not seen any value nor benefit of having that work done. Given the reaction of two other professionals, clearly we were overcharged even if the work had cured the problem - which it had not.