Business ProfileforHocon Gas, Inc.

I was required to sign up with Hocon Gas at my new place. I went through the process, but the issue came when they said they needed a $400 security deposit to start service. The first thing I did was reach out to ********** to see if I had a deposit with them for gas and electric as: 1. I'd like it back after ending gas service if I did have one 2. I wanted to see how much I had with them and if $400 was normal. I had no deposit with them. I then follow up with Hocon Gas and ask if they made a mistake. Perhaps they meant to write $40 instead of $400? Why would I give them ~1 years worth of gas payments up front? It was not a mistake or a typo. After following up, the collections manager (Alfred Z******) told me: "You need to check your credit report. You have many charge-offs and collections items." Now I am flying to check my credit report because I assume someone stole my identity. No one stole my identity and my credit report was as expected. The report showed a 759 score, 0 late payments, and 1 (disputed) collection item. I send back a screenshot of my credit score and ask him to explain the "many charge-offs and collections items". He accuses me of lying and sending someone else's credit score. I then send him a VIDEO of me browsing my credit report and show him my full name, previous addresses, and a variety of line items on the report (student loans mostly). Even after the video he still accuses ME of lying. He also sends me the credit report he pulled which ALSO only shows the 1 collections item and no "charge-offs" (although there is a difference in the score, his report shows a 674 score). Is the gas industry in such dire straits that you need to abuse your local monopoly to strong arm people into "letting" you hold a full years worth of payments up front, even if it means lying about someone's credit and then accusing THEM of lying when they fact check you AND provide multiple forms of proof? This is a ridiculous way to run a business.