Business ProfileforCastle Care, LLC

John did a project on my house and his work was quite unsatisfactory. I requested that he fix the handrails on the front of my house. He claimed that he would replace the wood handrails, which were painted white with metal handrails. He showed me a picture on his website of another job he had done in which the handrails were all white as a sample of what he would do for me. I verified specifically when he showed me the picture that they would all be white since these new handrails were metal not wood. He claimed the job was finished but he left the job with black handrails and raw wood, claiming that if I wanted everything to be painted white, it would need to be a new job. I advise not to use this guy. His attitude was very off-color and I discovered that he had been snooping around the back of my house since he had moved my chair and personal walker. He had no reason to move any of my things in the back of the house. None of the work done was back there. I would never recommend him.

******* went to the store where this metal grip railing system was located and I met her there at the store. I pointed out the product I was intending to install , I picked it up and placed it in the shopping cart for her. She then paid for these items and I brought them to her house, and installed them: Cut them to size, and anchor them to the existing railing system in the front of the house. Upon completion, Suzanne complained that the color of the newly installed grip rails, wasn't "white" as the rotted wooded ones that she previously had installed there, and I had removed, and discarded as part of this job. Assessing that the black color of this grip rail, was the cause of her dissatisfaction, namely the manufacturing finish color that she personally saw at the store, as the only ones available (Covid inventory stocks were low at that time and there were no grip sections in white finish available whatsoever at the store then), she paid for those items , and saw me installing them in place during that day, and despite of or because of all that she was upset with the result. I explained at the time, that painting the grip railings "white" was technically possible, but it wouldn't be a good idea, mainly because once the railings are in place it becomes very difficult to paint in the back of the railings, unless you are "OK" with a poor finish job, which unavoidably would reflect on the installer, me. Furthermore, understanding an unhappy client is never a good, thing, I called Suzanne a couple of days after the installation, and offered my services to paint the grip railings white, but she never called me back. I did go to the back of the house at the end of the day to wash out with the water hose, but I didn't move any personal items, and if I tapped into them accidentally, they may have moved a couple of inches from were they were originally. As far as "snooping" there, absolutely not. I have better things to do with my life. Yes, everyone is entitled to an opinion, but our opinions must be pondered by what is right, factual and truthful. ********* review is skewed in my book but that's why we have the First Amendment Right in place, it can be use for good but it can also be used for foolish purposes. Not judging everyone only trying to defend myself. Castle Care motto stands strong, "Caring for your home as if it were a Castle", not an easy sail at times!