Business ProfileforTom The Toolman Tyler, LLC

I hired this company to build an addition in November of 2022 after meeting with a project manager. Things started going badly on day 1 of the job when the PM told me about all the guys he just had to fire, leaving us with what turned out to be inept framers. Digging and construction began in December, even though permits had not been approved by the town yet. I was told they'd be approved very soon, and that this type of thing happens all the time. They continued to frame until Feb. when the town shut them down. Between Feb and May nothing happened, besides me cleaning up the mess they left. I would reach out to Tom, who had since fired that PM or he quit depending on who you ask, and I was told the town was making him jump through hoops but the structure was okay. I parted ways with Tom after he tried to force me to pay a bill for an engineer. The town needed an engineer to produce plans for how to FIX the disaster they built. There was more done wrong than right. I've had multiple professionals look at what they did and they are all amazed by how poorly it was built. "Unprofessional" was a word commonly used. Long story short, I've hired a new contractor but my experience with Tom the Toolman was a nightmare. The guys who actually did the work are amateurs at best. Tom does not know building code, how to build, or how to run a company. He was in way over his head and I'm glad I have a new contractor who knows what he's doing. Tom will most likely reply to this complaint claiming that he would have fixed the problems if given a chance. But how can you trust someone when they've repeatedly displayed their ineptitude? This is the guy who was willing to walk away from a project over $2,000. His apologies over the delays were just lip service. Never did he offer any sort of compensation for putting me and my family through this nightmare experience. I'd rather pay somebody else more money to get the job done right than give Tom another dime.