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            Business ProfileInvisible Fence

            Pet Containment System

            Contact Information

            493 Danbury Rd

            Wilton, CT 06897-2126

            Visit Website
            (800) 818-3647

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Canine Company serves pet parents across New England, New York and New Jersey with the Invisible Fence® brand systems, Manners dog obedience training, and Mobile Grooming and Pet Sitting in select markets. Its charitable Canine Love™ campaign supports pet rescue groups and donates pet oxygen masks to first responders.

            Business Details

            Location of This Business
            493 Danbury Rd, Wilton, CT 06897-2126
            BBB File Opened:
            12/16/1997
            Years in Business:
            41
            Business Started:
            11/17/1983
            Business Incorporated:
            11/17/1983
            Type of Entity:
            Corporation
            Alternate Business Name
            • Canine Fence
            • Canine Company
            Additional Contact Information

            Fax Numbers

            • (203) 834-0605
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased the service plan for Invisible fence because it was not working. However, it needed more repair than it covered. So I called to see if they would prorate it to the GPS version so I wouldn't have to run another fence and it get messed up again. However, they would not prorate it. Now I am just out of $300 and the fence does not work. I could replace the fence, but it is just going to get messed up again because of landscaping.
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gabi F

            06/15/2023

            Absolutely the worst. My parents have had a fence with this company for almost 20 years. My dog is staying with my parent during an upcoming deployment, so I called to get her training. I thought the $450 I was charged for training was absurd, but I paid it upfront, and was asked to schedule 3 2-hour training blocks. At the first one, I realized what a scam this was. The “trainer” worked with the dog for less than 10 minutes. The flags she put up all fell down by the end of the day. At the second session, the person didn’t even bother to show up until 15 minutes after the 2-hour block ended. When I called to complain and try to get my money back, the employees tried to gaslight me into thinking that it was me who had missed the session for not still being available at 2:15 for my 12-2 appointment. The manager, Steffy, was rude, pushy, and completely useless. She threatened to retaliate against my parents by cutting off their service package if I challenged the charge for their completely useless and wildly misleading “training” package. In summary, find someone, ANYONE else— this company should be ashamed of existing!!!
            Read 1 More Customer Review

            Local BBB

            BBB Serving Connecticut

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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