Business ProfileforPromoting Love & Wisdom Childcare

The daycare director is not a suitable person to watch any children. Not only is the surprise fees misleading and fraudulent; the place must be dirty and never cleaned because my baby caught the first cold of her young life in there. Then the director sends my child home saying that I must be the reason why she is coughing. Then she still demanded biweekly payment upfront even though I had to take days off at work and my child had to stay home with me. In total, we have paid for 6 weeks in advance and she has had the baby for 3 half-days during 1 week. We also paid a registration fee and a holding fee and then she tried to add on another fee that would’ve doubled the weekly rate on her website. If I wanted to pay that much I would’ve found a real daycare not someone’s converted home. She mad verbal agreements with us on zoom and then backed out on everything after she got our money. There is no reason she should be allowed to keep the money for this poor quality service, misleading contracts and always changing staffing. I want a full refund or I’m going to escalate this to the highest level I can reach. I’m from NY and I won’t be played with by someone from DC because they think I’m too far away. The staff don’t even wear masks but they don’t let parents enter the building. There’s just so many red flags after the check cleared that we don’t even feel safe bringing our child to them and the questionable staff that she has watching your child. The neighborhood has drug use and prostitution happening right around the corners. The staff don’t follow meal plans and the baby was always stressed out and crying at pick up. She said we could try it out for one week and if we don’t like it, get the refund but she doesn’t answer phone calls or texts messages or emails. I even called the staff to get a message to her. If she ain’t dead, this is wild unprofessional and unacceptable for a person in charge of children.