Business ProfileforShore Appliance and Bedding Connection Inc.

From ******* ********** and spouse ***** ********: Please cancel purchase made by ******* ********** and ***** ******** using Costco Citi Visa Credit Card on Saturday October 19, 2024 of a Whirlpool WOED3030LS electric double wall oven for the amount of $3251.95. Record of Phone Calls: We requested cancellation of this purchase via phone call to ***** *** **** ** ***** ********* on Monday 10/21/2024 @ 8:23am and @ 8:36am. I received phone call back to me (******* **********) from (**** *** **** Shore Appliance ***** ********* @ 8:53am on Monday 10/21/2024. We made additional phone calls to (**** *** ***1 Shore Appliance @ 12:43pm and again to Shore Appliance (**** *** **** @2:36pm on Monday 10/21/2024 requesting cancellation of said purchase. We received final phone call from Shore Appliance (410) 749 7135 @4:16 pm on 10/21/2024. Description of Phone Call Conversations: During each phone call (stated above) from us, ******* ********** and ***** ******** we requested cancellation of the said purchase (described above). We explained our reason for canceling was due to the rating of the oven and the fact that the model we ordered did not look at all like the model she showed us. We didn’t discover these details until we returned home after making the purchase and looked up the oven features online. ***** *********’s response in each phone call was “No, we can’t cancel your order/purchase”. We spoke to her manager (we don’t have his name) also during the phone calls and his response was “No, we can’t cancel your order/purchase”. We are sending this email to request your assistance in this matter. We are grateful for any information or guidance you can provide. In addition to this email and the phone calls described above, we have submitted a written letter to Shore Appliance at 33516 Crossing Avenue, Lewes DE 19948 requesting cancellation of said purchase. ******* ** ********** ***** ** ******** ***** ******** **** *** ****** ** ***** ************