Business ProfileforValor Home

Valor Roofing (and Home) replaced our roof on Jan. 17 and 18th, 2024. We found minor damages ( a plant destroyed with one damaged and cracked outdoor chairs) but the damages we are most concerned with are deep scratches and marks in our newly installed (Oct. '23) iron railings on our back steps. Valor Roofing had placed scaffolding (in order to gain access to the roof, soffit and fascia) directly over the railings. The work was done during a very cold period - about 25 degrees - and between snow events in the area. I suspect the workers, outdoors for hours, were very cold and were in a hurry to finish the job - for which no one could blame them. However, I asked them to be careful of the railings as they "are new". We have pictures of the uncovered railings while the roof was being done. A customer sevice rep for Valor suggested I use Rustoleum on the railings as they were no bigger than nailheads. We have pictures and video of the damage (bigger than nailheads along with many scratches) as well as an estimate from the fabricator and installer of the railings for proper repair who has indicated that any other method of "repair" will compromise the longevity of the iron railings for which we paid. They are powder coated and fired. Valor Roofing has been dismissive regarding my damage claims and it's customer service abysmal. Valor Roofing offers 100% satisfaction and so far they have not lived up to this promise. 100% satisfaction would equal $1350 for railing repaired to its original, recently installed condition as well as $150 for replacement of damaged and destroyed plants. Valor Roofing has never sent anyone to look at the damage and has not contacted us despite multiple emails but was quick to request payment of balance due the evening that work was completed.