ComplaintsforJPMorgan Chase Credit Card

Bank

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Customer Complaint:

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Initial Complaint
11/01/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My experience while applying for a credit card with Chase bank has been terrible. This has been the worst credit card application experience and I feel I'm not being treated fairly and my follow-ups with their customer service, sales and fraud departments has not been successful. I originally applied for the Chase Disney credit card on 10/20/2024. When I applied for the credit card, all I received was a generic email explaining that Chase would be in touch. 4 days went by and did not hear anything so I decided to follow-up by calling their credit card application department. The individual I spoke to explained that they needed more information to verify it was me. This was the first time I ever received such an unusual request, but I followed what the representative requested and uploaded my driver's license using the email the representative sent me. Days went by so I decided to call again on 10/30/2024. The first person I spoke to placed me on hold multiple times and the third time he returned, he then hung up without answering any questions. I then called back and once again, the representative put me on hold multiple times and then finally came back with a generic answer explaining "Ok, your application is now in its second review". I couldn't believe what I was hearing, because I have excellent credit, and a good debt to income ratio. I asked for an explanation and the rep could not explain why its taking so long. I then spoke to three reps following this person to escalate the situation. Once again, no reassurance on when I would get this resolved. I then called back today, asked for a manager. The representative said I would received a callback in 1 to 2 hours, and I did not receive a callback.
Business response
11/05/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer response
11/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 22503484
Initial Complaint
10/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Someone hacked my Chase bank account and took 1,950.00. via Zell without my authorization.
Business response
10/25/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer response
10/30/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I have brought the matter to the authority to proceed the investigation.This transaction was not made by me in any kind circumstances. Regards, Complaint ID: 22458984
Business response
11/07/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
09/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I reviewed my Consumer Reports and noticed that there was an inaccurate account on my credit report ACCOUNT NAME: JPMCB CARD ACCOUNT NUMBER: 414740XXXXXXXXXX Consumer Reporting Agencies play a crucial role in providing accurate information about consumers. As such, they have the responsibility to ensure that all reported information is as accurate as possible. I recently contacted JPMorgan Chase Credit Card regarding an account that has been inaccurately reported on my consumer report. I requested a thorough investigation and specifically asked for a copy of the alleged original application, bearing my signature, as proof of this account's validity. To date, they have been unable to provide such documentation. This lack of evidence is a direct violation of the Fair Credit Reporting Act (FCRA). According to the FCRA, disputed items that cannot be verified with sufficient proof may not legally remain on my credit report. I respectfully request the immediate removal of this inaccurate account from my consumer report. Thank you for your prompt attention to this matter. Sincerely,?
Business response
10/01/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
09/18/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am filing this complaint regarding a major issue with Chase's recent website update, which has severely impacted my ability to reconcile my financial transactions. Issues Encountered: Expanded Transaction List Resets: After expanding the transaction list to view more details, the list resets every time I navigate away and back. This forces me to repeatedly expand the list to access the needed transactions, which is highly inefficient. Sort Order Reset: The selected sort order (e.g., by date or amount) does not persist when navigating back from a detailed transaction view to the main list. This lack of persistence in sorting makes navigating through transactions extremely difficult. Duplicate Transaction Display Issues: When there are multiple transactions on the same date for the same amount, each transaction incorrectly shows the same order number. For example, as illustrated in the attached screenshot, two transactions on August 21, 2024, both list the same Amazon order number, despite being different. This error makes it impossible to differentiate between the transactions and properly reconcile my account. Difficulty Navigating Back to Transactions: The system fails to return me to the precise location in the transaction list after viewing individual transaction details, instead resetting the expanded list and sort order. Impact on Financial Reconciliation: Due to these issues, I am unable to reconcile multiple transactions in my account, affecting my ability to maintain accurate financial records. Despite multiple communications with Chase through secure messaging to address these issues, the responses have been dismissive and unhelpful, suggesting irrelevant solutions like clearing the browser cache or attributing the problem to third-party services. I urge Chase to investigate and resolve these problems immediately, as they are affecting the usability of their website and my ability to manage my finances properly.
Business response
10/01/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer response
10/03/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. None of the issues have been addressed. In fact, Chase’s first level service team apparently incorrectly closed the trouble ticket, so I was asked to submit the info, yet again, which I have done…in great detail.The multitude of new website bugs, still preventing customers from reconciling their financial transactions, must be addressed asap. Regards, Complaint ID: 22305604
Business response
10/30/2024
We responded to our customer's concerns by email on October 30, 2024. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
09/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Chase Bank has provided the worst customer service I've ever experienced. As a financial institution, they fail to protect their customers' money, and it's disgraceful that they can operate with such incompetence. I'm disgusted by their appalling customer service, which leaves me speechless. I reported two fraudulent transactions on my business credit card, but their dispute team mishandled the situation by incorrectly categorizing them as billing errors. The transactions in question were $384.35 on June 27 and $1,853.82 on July 1, both on my Ink Preferred card ending in 5263. They approved the dispute for the smaller amount and credited me. However, on September 13, I was charged again for this very same transaction that had already been credited. I have a notice from Chase confirming the dispute was approved. Both transactions occurred on Alibaba, a Chinese wholesale website, and were shipped to an address in New Jersey—a location where I do not live and have never lived. Despite proving that these were fraudulent transactions and showing that the shipping address didn’t belong to me, Chase only reversed the smaller amount and left me liable for the larger one. After speaking to their fraud department, I was told both transactions were verified as fraud, and I was issued a new card. But even after this confirmation, both charges reappeared on my account on September 13. How does a company change its stance so often and call this "professional" customer service? It feels like a joke. Chase seems to give customers the runaround to avoid taking responsibility for fraud. I demand that both transactions be permanently reversed, and I want my account closed immediately. I'm sick of Chase playing games, and this matter needs to be escalated to an executive who will take it seriously.
Business response
09/20/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
08/30/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The company is providing fraudulent information on their Chase Travel website. I booked a flight for my mother (****** *********) for travel from PVD to FLL on September 3, 2024 using my Chase Freedom credit card via the Chase Travel site. I specifically used this method of booking the flight because according to the booking, ticket refunds are allowed (please see uploaded snapshot). There is no "X" or "$" next to the ticket refund category to indicate that it is not allowed or requires a fee as does appear for some of the other categories. My mother was admitted to the hospital on 8/30/24 due to a medical emergency and was scheduled for surgery to take place on 9/1/24 and advised that she should not travel on Tuesday 9/3. I called Chase Travel to indicate I was not seeing the option to cancel online on my end and required their assistance and their response was that ticket refunds are not allowed, despite their website showing so. Trip ID 9G3S8MXBK, Airline confirmation: DSMNRI
Business response
09/30/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer response
10/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 22222183
Initial Complaint
08/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased several pieces of art from several providers in a short span of time. When following up on my finances I found one of the art merchants (“Andy Okay”) had three charges listed on my statement when only two were authorized. When working with the Andy Okay support / finance department they confirmed that they only received the two authorized payments. The third payment was rolled off my statement when I disputed with Chase, but its clear that Chase was charging me $134 fraudulently and not paying that amount on to the merchant they listed.
Business response
08/16/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you
Initial Complaint
08/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear Better Business Bureau, I am writing to file a formal complaint against Chase Bank regarding the unacceptable behavior of multiple customer service representatives, the unauthorized disclosure of my sensitive personal information, and the lack of progress on my account investigation. On July 31, 2024, I spoke with ********* **** ** *******, as I was calling about my credit card account. During the conversation, Ms. ******** read back my full Social Security number without my authorization. When I expressed concern about this unauthorized disclosure, she became defensive and made rude comments. I requested to speak with her supervisor, who also defended the representative's actions and claimed it was acceptable to read back my full Social Security number. Subsequently, I spoke with ***** from the Executive Office on today 08/08/2024. ***** exhibited unprofessional behavior by interrupting me, dismissing my concerns, and refusing to provide requested information. He also claimed that Chase policy allows for the full recitation of a customer's Social Security number without explicit authorization. To date, I have not received any updates on the investigation into my account issue. The lack of communication and progress is extremely frustrating. I request that the Better Business Bureau investigate this matter and hold Chase Bank accountable for its actions. I am seeking a resolution that includes appropriate disciplinary action for the representatives involved, a full and transparent investigation into my account issue, and the implementation of policies to prevent unauthorized disclosure of sensitive personal information. The unauthorized disclosure of my sensitive personal information, including my Social Security number, has caused me significant distress and anxiety. I am concerned about the potential for identity theft and financial harm Thank you for your attention to this matter. Sincerely,
Business response
08/19/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
08/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have tried to file a trip cancellation claim due to our flights being canceled leaving us stranded in Vancouver. I supplied ALL of the documentation requested by eclaimsline and chase but my claim is STILL being denied stating that I didn’t show a document showing any credits or refunds the airline gave me. I have attached everything from Expedia and WestJet showing I was never given a single credit or refund. I have even attached my credit card statement supporting this information. My claim still gets denied asking me to show any refunds or credits. I was told if I don’t provide this information in 60 days that my claim would be permanently denied and I would not get a refund. I once again called and explained that I gave them everything. The rep always says yes everything is submitted properly and is now under a “internal review”. After a few days I get the same email stating I have to show where they gave me credits and refunds. I once again show them my credit card statement along with WestJets statement where I’m not entitled a refund due to Canadas policies on things outside the airlines control. Expedia also said they follow WestJets refund policy which is again no. At this point, all of the promised benefits of travel protection are seeming like a scam as they keep repeating the same email over and over and I call them BEGGING to tell me what to supply them and they tell me I have submitted everything properly. My claims benefit number is *********5-001.
Business response
08/13/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
07/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In June, I received a call from Chase regarding a credit card ending in 5139 with a balance of approximately $2776.11, including interest charges and additional fees. I was completely unaware of this account, as I have never opened any credit card with JP Morgan Chase Bank, indicating that this is a fraudulent activity. I immediately informed Chase, and they assured me they would investigate and follow up with me. However, on July 22, I received a call from "Client Services Inc," a debt collector with Reference # 38388832, informing me that Chase had reported the account to collections. Chase did not send me any notification prior to this action, despite it being a clear case of fraud. I reiterated to the collection agency that I have never opened any credit card with Chase. They informed me that they would initiate a case with Chase and transferred the phone call to Chase. The representative from JP Morgan Chase Bank was exceptionally rude and accused me of being guilty, despite my clear lack of involvement in this matter. He threatened me to make the payment, despite my clear lack of responsibility for the fraudulent charges. It is evident that someone has gained unauthorized access to my personal information and fraudulently opened a credit card in my name. I am not responsible for any fraudulent activities conducted under my name. I am seeking a resolution to this issue and I am not liable for any charges on the card that I never opened.
Business response
08/06/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer response
08/14/2024

"I have not received any resolution from Chase Card Services. I am seeking a resolution, as I am not responsible for an account I did not open or for any transactions I did not perform."

Business response
09/03/2024
We responded to our customer’s concerns in our letter dated September 3, 2024. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

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ComplaintsforJPMorgan Chase Credit Card

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