ComplaintsforJPMorgan Chase Credit Card

• Initial Complaint

  12/13/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  chase and transunion llc are suppresing our credit files and are colluting to prevent credit consolidation we have 5 accoiunts still reporting on transunion and 1 mortgage reporting as duplicate john & laurina leato (glaros) we had to file chapter 7 in 2017 17-1212-6

  Business response

  12/30/2021

  We responded to our customer's concerns in our letter dated December 30, 2021. To protect our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  12/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I requested a credit limit increase on 12/06/2021. After the hard pull the agent stated I needed to wait for a letter. The following day I received a letter with a reference number 211206540378 stating that I had consumer alert on my credit report. After contacting the credit reporting agency, I verified that there was no consumer alert on my credit report. I contacted lending services department at 1-888-270-2127 to explain the situation and was asking for a decision, none was provided. This was expressed in conversation to Armando from lending services, and then escalated to Erica a lending services supervisor. Still no one has followed up with me from lending services for a decision on the hard pull. I do not want to risk doing another hard pull for a credit limit increase if this request doesn't get addressed in a timely manner. Due to my concerns I escalated this to the CFPB and the executive office. Deandra is assigned my case, case number is ECW211207-05977. It has been over 48 hours since she has been assigned the case and has not reached out. JPMorgan and Chase executive office policy states that she must reach out to me within those 48 hours. This is concerning to me as a consumer because I've done everything in my power to try to expedite a resolution and i've been ignored. And it's more concerning because I do not know what is going on with my credit report and JPMorgan and Chase is the only party involved that can explain. I've never had a decision for a credit limit take this long.

  Business response

  12/16/2021

  We responded to our customer's concerns in our phone call dated December 15, 2021. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  12/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have the United Chase card. This company, Setmore, kept charging my card for months after I cancelled. I called Chase to dispute the charges and won. However, the next month, Setmore charged me all the money Chase had refunded me plus some. I called again and asked to bar Setmore from charging to my account as I would not be responsible for any additional charges. They told me I would have to call to dispute every month as they could not help me. I told him I wanted to cancel the card. He told me I would be responsible for charges if setmore continued to charge me even if I canceled the card. That is ridiculous. I have been a loyal customer for nearly 10 years. I thought credit cards would protect me from things like this? I ended up cancelling the card which I was sad about, but I am really upset that a company can go rogue and charge up someones card even after they cancel it?

  Business response

  12/14/2021

  
  We responded to our customer's concerns in our phone call dated December 14, 2021. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer response

  12/16/2021

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  Let it be known that having a credit card from Chase bank can set you up for a lifetime nightmare.  They allow a company to fraudulently charge your card over and over, month after month.  Then, as the customer, you have to file out a boatload of paperwork to get it reversed and that is not even guaranteed if you do not have records.  ALSO, IF YOU GET A NEW CARD, THEY WILL GIVE THAT COMPANY YOUR NEW CREDIT CARD NUMBER SO THEY CAN KEEP FRAUDULENTLY CHARGING ON YOUR CARD. 

  EVEN BETTER, IF YOU CANCEL THE CARD, THEY WILL THEN ALLOW THAT COMPANY TO STILL FRAUDULENTLY CHARGE YOUR CARD.  AND GUESS WHAT?  YOU ARE ALSO RESPONSIBLE FOR THOSE CHARGES!!!!  THIS COMPANY TAKES ADVANTAGE OF ITS CLIENTS AND PROVIDES NO PROTECTION FROM THEIVES LIVE SETMORE APPOINTMENTS, SO AVOID THIS COMPANY AT ALL COSTS.  

   

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 16341223

   

   

   

  Business response

  01/20/2022

  
  We responded to our customer's concerns in our phone call dated January 20, 2022. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  12/06/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  on 10/20/2019 we purchased airline tickets to go to London, England on British Airways in 2020 on a chase credit card #4**********60671. The flight got canceled due to covid. On May 10,2021 BA said they returned to money to the credit card we used.We did not realize that it was a card we had canceled in Dec 2019. The card was in my domestic partners name but charged by me as a user on the card. Her name is Linda Todd. Chase said they never received the refund because the acc was closed and purged so they could not access it. We have given them an ARN# that BA gave us but Chase says they never received the money so they will not research it. The amount of the origional transaction was $973.52. We have also sent you a complaint about BA. We feel that one of these two companies has our money and we have not gotten any satisfaction from either one in the last 7 months. Hope you can help us. Thank You

  Business response

  12/08/2021

  We responded to our customer’s concerns during our conversation on December 8, 2021. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer response

  12/13/2021

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  We did not resolve the issue with chase. They say they refunded the money to British Airways on Sept 2,2021. We were in touch with both companies around Sept 21,2021 and they both still denied having the money. Chase gave us the same reference number that British Airways had given us months before which seems to indicate they are not telling the truth. British Airways gave us a bank ARN number ***********910000003569 from world pay back in May 2021. Last week Chase said they sent the money back and provided the same number as their reference number. We asked the BBB to check into British Airways as well and they said they could not help. We have a case # with British Airways but we are getting nowhere with them either. The case number is 22263739. We would appreciate any help you can give us on getting this money back from one or the other company. Thank You
  
  
  Regards,

  Complaint ID: 16336046

   

   

   

• Initial Complaint

  12/05/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I made 6 attempts to contact Chase regarding a fraudulent charge to my card ($452). I was never able to reach a person to assist me with correcting the problem via the phone.

  Business response

  12/08/2021

  We responded to our customer’s concerns during our conversation on December 7, 2021. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer response

  12/13/2021

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 16331839
  

   

   

   

• Initial Complaint

  11/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been contacting Chase credit card since October 23rd. I have been given the run around regarding crediting my account with $486.22 that was refunded by Delta airlines 10/22. Documents attacked. I have called chase multiple times holding for hours to speak to their travel agent. I informed them that Delta out the credit into their master card and needed to be applied to my credit card. That has not happened 1 month later. Please help. Thanks

  Business response

  12/21/2021

  
  We responded to our customer's concerns in our phone call dated December 20, 2021. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer response

  12/22/2021

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 16189757
  

   

   

   

• Initial Complaint

  11/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is a review of the Chase VISA Card Benefit Services, which is supposed to help the consumers but what it does is really help themselves. How? I bought a new Dell laptop in 2019. It ended up with a hinge problem resulting in broken LCD assembly + an inflated battery resulting in broken covers. I filed an online claim with Card Benefit Services (CBS). They quickly denied it stating I did not provide a US warranty (!). They NEVER read the warranty. I proved I had the US warranty. Now they paid up the initial claim, being proven liar and non-credible. However, the second claim about broken covers, they have never paid, in spite of escalating the complaint to James Dimon and Gordon Smith of Chase Executive Management and VISA CEO Alfred Kelley. Chase, unfortunately, approves of this tactic and despite repeatedly complaining to them, they have refused to do anything. CBS is the biggest fraud on unsuspecting customers. It gives you a false sense of security when there is none to be had. CBS will approve all small claims while denying the large claims, and since there are more small claims than large claims, they can show a great experience rate and claim pay-up rate. A scam that Insurance Regulators and AGs should investigate.

  Business response

  12/21/2021

  We responded to our customer's concerns by email on December 21, 2021. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer response

  12/22/2021

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  No offer was made for anything and they are sticking with their insurance company.  In light of this fact, I have decided to terminate a credit card with Chase and vote with my feet.
  
  
  
  
  Regards,

  Complaint ID: 16179439

   

   

   

  Business response

  01/18/2022

  We responded to our customer’s concerns in our letter dated January 18, 2022. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On January 5th, 2020 I purchased a hotel room in the amount of $1,673.91. The pandemic hit the USA March 2020. The hotel issued a voucher and it initially seemed there was a good faith effort on their part to accommodate purchases for a future date, however I argue their timeline wasn’t feasible for travel. It was not until June 9th, 2021 that the European Union opened its doors to vaccinated US citizens. Our 15 year old got his first dose, waited 3 weeks, got his second dose, then waited two weeks for full immunity. By then, school was approximately 2 weeks later and travel to Europe on 2 weeks notice was not reasonable.I emailed the hotel Nov 12th, 2021 re: the voucher. It was confirmed that the hotel voucher expires Feb 12, 2022. Their rationale is that there is 18 months of voucher. However, it was not until June 2021 that you could start to use the voucher, and 18 months beyond FEASIBLE use would actually be December of 2022. We cannot travel during the middle of a semester and pull our child out of school to accommodate their February deadline despite many months of the voucher being unusable. The hotel is refusing to extend the date and it’s impossible for services to be rendered given their restrictions, the pandemic, the vaccination timeline for children. I called Chase on 11/23/2021 when it was apparent the hotel would not honor the purchase with a feasible timeline. Chase refuses to open a dispute because “Visa has a 538 day dispute policy.” I called Visa Corporate, who stated if Chase would call them, they would discuss and make a case exception due to the fact that, up until June of 2021, no one even knew to file a dispute against an accommodating hotel since we could not even travel until then. So since January 5th, 2020 until June 9th, 2021, a consumer loses approximately ALL 540 days of disputable time due to the pandemic and not even knowing the hotel would not honor purchased services. I called Chase back, they refuse to call Visa or open dispute.

  Business response

  01/18/2022

  
  We responded to our customer's concerns in our phone call dated January 18, 2022. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to chase local brand, and was given information about the chase Sapphire credit card, and was told no first year membership fee for the account. I decided to try the card since no fee for the first year, and opened the account on my own a week later. I was charged on my first billing statement for $95 for a new account, no activity at all. This is clearly not what I was told by the banker, so I called member services to speak to the supervisor George; I politely explained what I was told and what happened. He had such a bad attitude and no understanding of what is going on. He answered that I was giving wrong information, and the brand works totally differently than online. I asked so if Chase treat local&online clients differently, and why is Chase giving different terms and conditions to clients getting the same service. He told me that’s how it works, and I should of done it the local branch. It is not fair for Chase treating clients differently, offering different prices. I am so disappointed, I haven’t use the card for once, enjoyed none of the benefits of card member, already got charged for &95 fee which I wasn’t told. I went to the branch to get to know more of the product, and feeling tricked because I wasn’t told the same thing. Hoping someone can solve this issue for me. Thank you

  Business response

  12/21/2021

  We responded to our customer's concerns by letter on December 21, 2021. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  11/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a chase ink card and had rewards worth more than $2224 in it. My chase ink card have an expiration date in 2023. However Chase closed my account without my consent and forfeited my rewards. When I called to ask about this issue, they claimed they sent me letters regarding it which I never received. And they refused to reinstate my card or my rewards. I would like to request reinstate my rewards/card or compensate me for the value of the reward of $2224

  Business response

  01/24/2022

  
  We responded to our customer's concerns in our phone call dated January 24, 2022. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩