Business ProfileforOne Hour Heating & Air Conditioning

On 6/22/24 Our air conditioning unit went up. So I filed a work order on the app. I talked with a ****** she managed to get me an appointment on Sunday morning. The tech arrived around 1130...*** looked over the unit. He stated that it maybe a manufacturing problem. He comes back a few days later and says that we have a terrible leak. It won't hold any antifreeze. So *** leaves and writes up his notes. I then called the company of business. To see when will they be able to order parts and set up a appointment to get this fix quickly. I spoke with ***** and she claim she was going to call me back. I'm still waiting for the call. However I spoke with **** on 6/24/24 she was the very first person I spoke with regarding this situation.. She never called me back either. I feel like this company is giving me the run around. So today I called and I'm talking to a new person and she doesn't have clue about anything. As I'm talking to her she asked if I could hold on, She comes back on the line to tell **** will be calling me. **** was beeping in while I was talking. After speaking to **** she tells me the part as been ordered. She told me she would call me back today to see when the part will be available. I called at 4 today it's now 430...no call back. I explained to her I have health issues and I cant be hot. This whole situation is just a mess. I called the General manager ** ****** this morning around 930...I left a message, no call back. They are very short of staff and everyone quit from the Dover site. So they actually have one person covering. How do you run a business with one person? I would like a refund of 195.00 since the problem wasn't fixed. Our unit is under warranty so we want it fixed.