Business ProfileforNational Appliance Warehouse, Inc.

We had an issue with our LG refrigerator. We purchased the extended warranty through NAW in September 2021. The refrigerator was delivered to us DOA. After issues with the employees and them not doing anything to rectify the issue I filed a complaint with the BBB. I received a call from the owner and we worked out the issue, and he made everything right. Fast forward, and 3 weeks ago our refrigerator completely lost cooling. All of our food spoiled. We contacted NAW and was told it would go through the extended warranty we purchased through them & that they would have someone out within 48 hours. Then days later they said they couldn’t find a technician in the area. Then they scheduled a technician who failed to show up. Then they went back to saying they couldn’t find a technician. When my wife called into NAW to continue trying to get a resolution she was met with a condensing person on the phone. 3 weeks had gone by with no refrigerator. I spoke with the person handling the claim at the warranty company & she said she was having trouble getting someone to come out. Then I got a text from a company saying they would come out a week later. I responded that it would have been a month with no fridge by then. That company without reason canceled the appointment. I spoke with the warranty person again & Scott Hutchinson the GM. I was told they’re having problems finding people that service our area. After more days of no resolution, I told the warranty person and Scott that I would drop the refrigerator off at NAW where it was purchased. Scott called me from NAW, then switched over to his personal cellphone to continue the call. He told me that he talked to the owner and he was friends with the chief of police where I worked and that he would be calling the chief. He threatened to call the police on me if I came to the store. He used profanity, called me a bully. He said he had authorization for a refund but wasn’t doing it because I didn’t deserve it.