Business ProfileforDone Right Today Inc.

Done Right Today Plumbing re-piped my home in 12/21. After they finished, I had the dry wall they cut out replaced and painted. Months later it was discovered the plumbing lines in the guest bathroom had been crossed (hot water connected to the toilet). I contacted them in 12/22. They stated they would correct the problem and would replace and paint any dry wall. They sent someone out in 12/22 who confirmed the toilet line was crossed but also all the lines in that bathroom were crossed (toilet, tub and sink). That technician stated they could not fix the problem that day and had to reschedule and also stated the company would replace and paint the dry wall as they would have to cut into the walls again to fix the problem. They rescheduled for 1/9/23. A different technician came and corrected the crossed lines. This technician stated someone would contact me to schedule replacing and painting the dry wall. After 3 weeks not hearing from the company, I called them on 1/30. The person (a female) I spoke with stated she had not knowledge of this repair. She then told me to contact the person the company uses to make these repairs. She gave me the contact info and assured me the company would pay the fees. I contacted the repair person the same day. He came on 2/3 and replaced the dry wall. He returned on 2/8 to apply the dry wall compound. On 2/17 after not hearing from him I contacted him. As he requested, I told him my availability but have not heard back from him since. As of this date, the repair is not complete. In addition, I have never gotten a call from the company to see if the issue was resolved.