Business ProfileforUniversal Translation Services USA, LLC

I called Universal Translation Services and asked how long it would take to translate ONE page (my birth certificate).I was asked to submit my birth certificate for review. After I did, I received a confirmation that my document would be translated in 24 hours. Based on that information I placed an order and received confirmation that "project is in progress" and estimated delivery date was the next day.Four days have passed and I have not received the translation, and I never heard back from them, so I had to call Project Manager ***** ****** who sent me the confirmation email. She was very unpleasant and extremely unprofessional. First she put me on hold while she was checking my case, and then told me she COULD NOT find my document! I reminded her that I sent it four days ago, and that she personally confirmed that shed received it. She kept repeating that she couldnt find it, and the only way for me to get the translation would be to send my document again!! I told her that its Friday afternoon, and if I dont have the translation Id be late with the immigration service. She said that nothing could be done until I send the document again. AND THEN SHE HANG UP on me. Later that day I received an email (this time not signed) telling me that they have found my document and will have it translated. It took another two days of waiting. It was a week after placing my order that I finally got the translation.The kind of service (or rather dis-service) that Universal Translation Services provide is exceedingly late, disorganized, below any acceptable level, and moreover the staff (their so-called Project Manager) was incredibly arrogant, impolite and rude. Needless to say, I will not use their service in the future and I will let all my friends know.