Business ProfileforWolff Roofing LLC

Here is the email you received from our company: My name is Roger and I am the Operations Manager for Wolff Roofing. I am writing this email based on the last interaction you had with our office and our field representative. I reviewed your file with our owner and we came to the determination that any repair work we would complete would not be covered under warranty. The contract that you signed when we replaced you roof outlines your warranty. You are required to report water intrusion within 24 hours from the time you first see it. This did not happen. The delay in reporting the issue mixed with someone manipulating the roof, voids your warranty regardless of how much or how little was done to the roof. Daniel left you a voicemail stating we are willing to work with you, but you would be responsible for all cost incurred from repairing or replacing any area that was already "re-sealed". If Wolff Roofing finds areas outside of what has already been touched and determine they are warrantable, we would make those repairs under warranty. 

I would prefer to properly repair the areas that were "re-sealed" and make any warranty repairs we find to restore your roof warranty. If you choose to move forward we would need to have a signed contract in place for the non-warranty repair.

Roger H
Operations Manager
Mr. D******, Our contract CLEARLY states there is to be no work performed on a roof that is under warranty PRIOR to you contacting Wolff Roofing, notifying us of the issue within 24 hours and allowing us to send our inspector to determine if there is an issue with the roof or if other issues in your home may be causing your water intrusion. You chose to do your own modification prior to contacting us, covering the area that you assumed is the cause of the leak with "blackjack sealant".  We have now sent our inspector after the fact. 

In order for us to now properly determine if it was actually the roof that was leaking, we will need to remove the sealant you already applied and we cannot predict what additional issues that may cause... If that is indeed the case, you will then be responsible for the cost of any issues you have caused a s a result of your home repair.
We are more than happy to fix the untouched repair, as we stated to you, however, should we find additional issues as a result of removing the blackjack sealant from the valley seam in order to properly inspect the valley seam, then you will be responsible for the issues you created as a result of trying your own home repair.   This is more than fair treatment from any contractor.