Business ProfileforSt. Joseph's Automotive, LLC
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 501 Wilbur St, Brandon, FL 33511-5323
- BBB File Opened:
- 2/24/2017
- Years in Business:
- 11
- Business Started:
- 3/17/2013
- Business Incorporated:
- 3/26/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of MV88279 for this business, issued by Florida Department of Agriculture & Consumer Services
These agencies may include:
Florida Department of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee FL 32399
- Type of Entity:
- Limited Liability Company (LLC)
- Contact Information
Principal
- Mr. Jo Arayil, Managing Member
Customer Contact
- Mr. Jo Arayil, Managing Member
- Ms. Lizy J. Arayil, Managing Member
- Additional Contact Information
Fax Numbers
- (813) 655-9264Primary Fax
- (813) 655-9264
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Chris E
1 star09/10/2024
St. Joseph's Automotive, LLC Response
09/11/2024
We appreciate the opportunity to address the recent review concerning our service.
The customer contacted us seeking a quote over the phone for a check engine light diagnosis. We informed them that, due to the nature of the issue, an accurate quote could only be provided after a detailed in-person diagnosis. We explained that our diagnostic fee is $140, and this fee would be applied towards the total repair cost if the repair was substantial. However, if the repair cost was relatively low, the diagnostic fee would not be deducted.
The customer expressed dissatisfaction with this policy and requested that the diagnostic fee be deducted from the total cost regardless of the repair cost. When it became apparent that we could not reach a mutual agreement on this matter, we advised the customer to seek service elsewhere.
Our goal is to provide clear and fair service, and we regret any confusion or frustration this situation may have caused. We continually strive to improve our communication and processes based on customer feedback.
Thank you for your attention to this matter.
Customer Response
09/15/2024
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