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            Business ProfileQuality Home Service Inc.

            Property Management

            Current Alerts For This Business

            Licensing:
            BBB confirmed that Quality Home Service Inc. had not obtained a necessary license from Florida Department of Business & Professional Regulation. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.myfloridalicense.com/dbpr/ - 8504871395

            Contact Information

            Cape Coral, FL 33991-3160

            Visit Website
            (239) 314-4711

            Business hours

            8:00 AM - 4:00 PM
            Business Hours
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            9:00 AM - 12:00 PM
            Closed

            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Quality Home Service is a property management company that also offers vacation rental services.

            Products & Services

            Property Management, Vacation Rental

            Business Details

            Location of This Business
            Cape Coral, FL 33991-3160
            BBB File Opened:
            5/12/2014
            Years in Business:
            23
            Business Started:
            7/12/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            S Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:00 PM
            T:
            8:00 AM - 4:00 PM
            W:
            8:00 AM - 4:00 PM
            Th:
            8:00 AM - 4:00 PM
            F:
            8:00 AM - 4:00 PM
            Sa:
            9:00 AM - 12:00 PM
            Su:
            Closed
            Business Management
            • Mr. Michael Rothausen, President
            Contact Information

            Principal

            • Mr. Michael Rothausen, President

            Customer Contact

            • Mr. Michael Rothausen, President
            • Mrs. Cornelia Rothausen, General Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Property management

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alex V

            11/26/2024

            I would rate Quality Home Service a zero if that was an option. Our family rented a property owned by Michael ** through VRBO with this manage company. The day we entered the premises construction began on a dock in the backyard. As the property mgmnt service for this property, Quality Home Service was a terrible vendor to work with. We managed to contact the owner, who told us we were entitled to 100% refund on $1776 yet Quality Home Service only gave us $735 and ran off with the rest of the money. They charged us for $100 for electricity for four days and never recorded the meter readings when we checked in or checked out, excessive cleaning charges ($400), while providing zero help when construction workers were working on building a dock the whole time we were there. The owner was great to deal with but Quality Home Service is a scam.

            Quality Home Service Inc. Response

            11/27/2024

            We are very sorry that the guest was disturbed by the construction work, but this was not our responsibility at all.
            The owner of the house had scheduled the new boat dock for 2 days after the guest's departure. However, the dock builders came during the guests' stay without prior agreement.
            I informed the owner that he should please instruct the dock builders to stop the work immediately - but the owner did not want that.
            Instead, he offered the guest a 100% refund of the rental price.
            I then transferred the part of the rental price that was due to the owner to the guest. Of course, the guest complained and I informed the owner that he should now pay the guest out of his own pocket.
            That was the end of the matter for me.
            We had done nothing wrong and had no influence on the construction work or the owner's payment to the guest.
            To hold us responsible for this and claim that we are a scam is not only unfair, but also outrageous.
            Read 2 More Customer Reviews

            Local BBB

            BBB of West Florida

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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