ComplaintsforNicholas Financial, Inc.

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Initial Complaint
10/14/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Tried to get a duplicate title only to find Nicholas Financial still had a lien on the vehicle. It is a 2004 GMC Envoy XL. The loan was paid off probably 10 years ago. I see this has been an issue for many other people. Need the title to sell the vehicle.
Business response
10/14/2024
I have attached a copy of the lien release letter. The original will go out in tomorrow's mail.
Customer response
10/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22410377, and find that this resolution is satisfactory to me.

Sincerely,

Reed And Denise Neuman
Initial Complaint
08/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We had a loan for my car through Nicholas Financial and it has been paid off for about 4 years and just found out that they are still showing holding a lien on my vehicle and I was told that they are out of business and I don't know how to get my titles for my vehicles
Business response
08/21/2024
I have attached a copy of the lien release letter. The original will be mailed to the address that was provided in the complaint.
Customer response
09/03/2024

Complaint: 22173478

I am rejecting this response because:

Sincerely,

******* ******
Customer response
09/09/2024
This response was taken verbally by the BBB: Need lien letter stating that lien is no longer on either vehicle, DMV requesting. Please send to P.O. ********************************
Business response
09/10/2024
I have attached copies of the lien release letters separating the vehicles. The originals will be mailed to the address that was provided in her response.
Customer response
09/17/2024

Complaint: 22173478

I am rejecting this response because: They only sent 2 copies of the ***** Blazer and not anything for my Scion xb and I really need it to be mailed to me for my Scion

Sincerely,

******* ******
Business response
09/17/2024
Both letters were attached to my original response (she just had to scroll down to get the second letter). Both original letters were mailed to the customer at the address she provided in her complaint. We received return mail due to no mail receptacle. It is not our fault if she is not receiving her mail. She should provide an alternate mailing address to receive her letters. In the meantime, we will mail out a new letter to the same address and hopefully she will receive that one.
Initial Complaint
08/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I originally financed a 3500 Chevrolet express van from metrolina auto, which was than transferred to ******* financial - which I FULFILLED my debt obligations since April 12, 2021. I received a title with a lien with metrolina still as the lien holder. Unfortunately the dmv lost it and I now I do not have a title. However, I never received a lien release, which ***** E D. Or the title after it being paid off - which ***** E ************ portfolio keeps saying they will send it - puts me on hold for a long time. Then tells me I should receive it in about 5 - 7 business days. But I have yet to receive anything. I was told this 5 times already. I really need these documents to sell my van. I will absolutely be pursuing legal action if this is not resolved immediately.
Business response
08/19/2024
I have attached a copy of the lien release letter. The original letter will be mailed out today to the address that was provided in the complaint.
Initial Complaint
08/13/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello.My name is ************************* and I purchased a car from Nicholas Financial on June 9, 2014. The car was paid off in full on November 15, 2018. The car was purchased from Bedford Auto Wholesale in *******, ****. I went to the title bureau as I am trying to sell the car and need a duplicate title. I was told there is a lien on the car and that I would have to contact the finance company which I tried to do but found out that they were no longer in business. So we were told to contact the company that bought them. Which we did, and they have no record of this account. Westlake purchased Nicholas in 2022, we paid the car off in 2018. Our credit sesame report shows the car being paid off and the account closed. I really don't believe I received the title from them. We really need this lien removed so we can sell this car, as we have just found out that my wife has been diagnosed with cancer and we need the money. Please help. I don't know where else to turn. Please just remove this lien. Any help would be so appreciated. Thank you.
Business response
08/15/2024
I have attached a copy of the lien release letter. It will be mailed to the customer at the address that was provided in the complaint.
Customer response
08/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
08/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased my vehicle from ******* ********************** in 2013, once it was paid off I contacted ******* ********************** to get my title. I was informed that ******* ********************** had closed and ******** took over. They stated they could not find my account because they only work with active accounts. I provided them with the Vin number, last four of social and DOB only to be told sorry nothing we can do. I went to the *** and they stated that they can't give me my title without a lien release. Which I can't obtain, even the *** at the *** reached out to ******** but no one would help her either! I have been trying for a year to get a Discharge of Lien Release Letter sent to me and to the ***. Please help me and send the release letter as soon as you can. Per conversation with *****************, he advised us that they do not have a record on file for me and he would email the *** to inform them of that, but he never emailed the *** to inform them that there was no record on file for our vehicle. After tracking down anyone for help we found an email address for ************************* and westlake sent us a support ticket #*****, but never resolved our issue and we need it resolved ASAP. Thank you in advance.
Business response
08/09/2024
Customer originated his loan on 03/12/2013 for a 2005 ******** SRX, VIN *****************. He fell behind on his payments and Nicholas Financial, Inc. charged off his account on 09/29/2016. Customer never paid this account off. He still owes a balance of $2,620.37. He can contact us at ************** or email ******************** to resolve his account.
Initial Complaint
08/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid my loan off with Nicholas Financial in 2016. I went to get a duplicate title only to find out that Nicholas Financial still has a lien on my title and has since gone out of business and been sold to Westlake Financial. I contacted ******** and they told me that they did not have any of my information. I need this lien to be lifted so that I can obtain a replacement title to sell the car. I also contacted the ***** this morning only to find out that the title is showing a lien on my vehicle that is paid off. I dont know what else to do at this point. Please help ********************************
Business response
08/08/2024
I have attached a copy of the lien release letter. The original will be mailed to the address that was provided in the complaint. I have also emailed a copy to the email address listed in the complaint.
Initial Complaint
08/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I originally had my auto loan through Metrolina (which is was bought out by ******* financial) I paid my car off 6/4/21 and received my Title about a month later with Metrolina name still on the title. I went to register my car in a new state today and they are telling me I still have a lien on my car. I found out today that ******* financial has closed, I need help getting the lien taken off my title.
Business response
08/02/2024
Nicholas Financial, Inc. is not closed. I have attached a copy of the lien release letter. The original will be mailed to an address she has provided:
************************
*********************
A copy of the letter was also emailed to her as well.
Initial Complaint
07/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid my loan off with Nicholas Financial on July 21,2020. I went to get a duplicate title only to find out that Nicholas Financial still has a lien on my title at the ****************** and has since gone out of business and been sold to ********. I contacted ******** and they told me that they did not have any of my information. My ***************** needs this lien to be lifted as soon as possible so they can pay me for my car because some one stole it on July 4th, 2024 and it is a total loss. I also contacted the ** DMV this morning only to find out that the title was sent to ******** in March on my vehicle that is paid off. I have uploaded all the documentation showing my vehicle is paid off including emails from Nicholas Financial as proof.
Business response
07/18/2024
I have attached a copy of the lien release letter. The original will be mailed to the address listed in the complaint. If customer needs further assistance, she can contact Nicholas Financial, Inc. at ************.
Initial Complaint
07/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am urgently writing to address errors on my credit report caused by the disclosure of my personal information to credit bureaus, resulting in significant financial and emotional distress.According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be treated confidentially.Furthermore, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not provided.The discrepancies related to NICHOLAS have adversely affected my financial situation and need immediate correction.Additionally, compliance with 15 USC 1666(b) is necessary, as it prohibits creditors from treating credit card payments as late under specific conditions.For your reference, my account details are:Account Number: **************I request a thorough review of my account, immediate correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. Your immediate attention to this matter is appreciated.Sincerely,*************************
Business response
07/14/2024
I have reviewed this complaint. Customer opened a loan with ********************** on 12/16/2016. When he originated the loan, he authorized the transaction and the credit reporting. He mentioned credit card payments, but we are not a credit card company, so I don't believe that applies to Nicholas Financial, Inc. He did not state any specific credit reporting inaccuracies. If he can provide us with a copy of his current credit report and specify the inaccuracies, we will be more than happy to review further.
Initial Complaint
03/11/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Nicholas Financial. I Do Not Have A Contract with Nicholas Financial.They Did Not Provide Me With The Original Contract as I Requested
Business response
03/11/2024
Customer is liable for the debt with ********************** I have attached a copy of the contract she signed. She may call our office for payment arrangements at ************.

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ComplaintsforNicholas Financial, Inc.

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