Business ProfileforBob's Carpet and Flooring
Flooring Contractors
At-a-glance
Related Categories
Overview
Bob's Carpet and Flooring serves the commercial and residential flooring community of Tampa Bay and the surrounding areas of Florida with the largest selection of flooring options from the most trusted manufactures in the market. We have sixteen stores to serve our customers.
Business Details
This is a multi-location business.
- Location of This Business
- 10815 US Highway 19 N, Clearwater, FL 33764-7442
- BBB File Opened:
- 12/1/1984
- Years in Business:
- 55
- Business Started:
- 4/1/1969
- Business Incorporated:
- 12/18/1986
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of C-6480 for this business, issued by Pinellas County Construction License Board
These agencies may include:
Pinellas County Construction License Board
7887 Bryan Dairy Road Suite 133
Largo FL 33777
BBB records show a license number of C-9918 for this business, issued by Pinellas County Construction License BoardThese agencies may include:
Pinellas County Construction License Board
7887 Bryan Dairy Road Suite 133
Largo FL 33777
BBB records show a license number of CBC1260880 for this business, issued by Construction Industry Licensing BoardThese agencies may include:
Construction Industry Licensing Board
2601 Blairstone Rd
Tallahassee FL 32399
- Type of Entity:
- Corporation
- Alternate Business Name
- Bob's Carpet Mart
- Butler Carpet Company
- Business Management
- Mr. Lonnie Mooneyham, Manager of Quality Assurance
- Barbara Crocker, General Manager
- Ms. Desiree Nolan, Office Manager
- Contact Information
Principal
- Ms. Ashlie Butler, President
Customer Contact
- Ms. Lori Smith, Vice President
- Mr. Ed Keller, General Manager
- Ms. Claire Stack, Accountant
- Ms. Andrea Festa, Accounts Administrator
- Ms. Dawn Crater, Receptionist - Corporate
- Mr. Brent Aubrey, Store Manager
- Mr. Dennis LaBella, Inventory/Payroll
- Mr. Mark Holmes, Store Manager
- Mr. Bill Cross, Store Manager
- Ms. Mimi Chesnutt, Store Manager
- Mr. Roger Chapin, Store Manager
- Ms. Michelle Reed, Store Manager
- Mr. James Hopkins, Store Manager
- Mr. Mike Perricone, Store Manager
- Mr. Randy Childress, Store Manager
- Ms. Ashlie Butler, President
- Mr. David Walley, Store Manager
- Mr. David Watts, Store Manager
- Mr. Adam Powell, Store Manager
- Mr. Mike Germino, Store Manager
- Mrs. Lee Flaherty, Store Manager
- Ms. Dana Kucera, Store Manager
- Mr. Lonnie Mooneyham, Manager of Quality Assurance
- Barbara Crocker, General Manager
- Ms. Ashlie Butler, President
- Ms. Desiree Nolan, Office Manager
- Additional Contact Information
Fax Numbers
- (727) 573-4458Primary Fax
- (727) 573-4552Other Fax
Phone Numbers
- (800) 228-2627Other Phone
- (727) 471-2052Other Phone
Website Addresses
- (727) 573-4458
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The carpeting was installed around the 1st of July. A few weeks later I called the store manager saying the installation was problematic. Because each of us had vacation conflicts, I sent him pictures. He responded and said he wanted to see the carpeting himself. He came and agreed that the job was poorly done: steps were not completely covered by carpeting, lumps existed in some areas, coverage was missing on the bottom step, several other steps were loosely tucked into seams, etc. He agreed that the installation was a problem. I told him I did not want the same installer to attempt to correct the issues. After 2 weeks, I called him. He said he talked to the installer (same one) and he said he had called me to set up a repair. He did not call. We never spoke. I asked the store manager to immediately send another person, saying that I had waited long enough. It is over a month. I am living with new carpeting badly, loosely installed
Read MoreCustomer Reviews
8 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Donna L
1 star10/14/2024
Bob's Carpet agreed to do the entire house for $7,000, materials & installation. Removal of the old carpet and planking was included. Their employee came and took measurements. Their invoice says they will do the entire house, minus the sunroom. When the old flooring was removed, it was discovered that I needed a new subfloor. I could see the problem. They gave me three choices:
1. take back the product and give me a full refund
2. have their subfloor person do the job and Bob's Carpet would install the vinyl planking
3. find someone of my choosing to do the subfloor and have him lay the planking
I took #3 because the subfloor person I found did the job for $3K less than Bob's Carpet was offering and the subfloor person could install the vinyl planking immediately. I wouldn't have to wait 2-3 weeks for Bob's Floor schedule the installation. The subfloor person charged $500 less to install.
I gave Bob's Carpet $3,500 deposit for materials. They got mad because I didn't call them to schedule the installation & sent me an invoice for $1539 more. When the subfloor men laid the vinyl planking, there was not enough materials to do 2 bathrooms and the laundry area. I contacted Bob's Carpet and they refused to send me the additional 11 boxes that they shorted me. I have an invoice that details they would do the entire house, They said I had to pay them the $1539 and then, they would sell me the additional 11 boxes at double the price I paid for the original product. The sales person said I was paying $2.90 per sq ft of product. I requested an itemized breakdown of materials. It stated I was paying $3.99 per sq ft. They charged an additional $300+ for removal of the original floor. If I wanted the remaining 11 boxes, they were going to charge me $5.19 per sq ft. So, now, I'm left without flooring for 2 bathrooms and the laundry.
The office manager sent an email saying "if I didn't pay the $1539 by Friday, they were going to take me to collections".
Bob's Carpet and Flooring Response
10/16/2024
Donna we are sorry that you are frustrated. We had two people calculate the square footage that was needed for your home. This was documented on your sales contract and what you purchased. If a Bob's installer had done the installation and we were short of material, we would have absorbed the cost and completed the contracted installation. We did not do the installation, and you hired your own installer. We have no way of knowing if he installed this properly and was being efficient with the material usage. He could easily have made mistakes, cut boards incorrectly, wasted boards and/or installed in an area not on the contract. This is not our responsibility. You have purchased product only in an agreed upon quantity and we have a signed contract. You are legally required to pay the remaining balance.
Customer Response
10/21/2024
This is a complete untruth. In the last email, you stated that three people took measurements. Now, you say two people measured my house. Neither of these are the truth. Only one person measured and that was Chris P****. Two other people accompanied Chris to my house for the purpose of pointing out that I needed a new subfloor. I agreed that they were correct. I was given three options: 1. receive a full refund for the materials that were delivered
2. let Bob's carpet subcontractor replace the subfloor and then Bob's Carpet would lay the planking
3. get my own subfloor installer and let him lay the floor
I chose #3. This person was recommended by your own salesperson. He did not waste any flooring. I was there each and every day observing their work.
I have your sales contract which states the entire house would be planked, including the closets, except for the sunroom. Now, I have three rooms without planking. I'm left with two 8' pieces of 1/4" round molding. This couldn't possibly finish the remaining three rooms. The bottom line is that your salesperson did not measure accurately and now, you want me to pay for the missing planking and molding. No way. You made the mistake and you need to rectify it. If necessary, we'll meet in court.
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