ComplaintsforLincare Inc.

Medical Equipment

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
09/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been overcharged by ************ for CPAP rent to own.Was promised payment completion in the amount of $60 for 10 months ($600).To date, I have paid $1,078.36 I am still getting billed at 14 ********* issues are listed here:I have been trying to get a refund for the money overpaid to the company.I have spent over 10 hours of my time trying to get an answer with regards to this.Initially, I called the local phone number ************ and spent 30 minutes on 4 occasions trying to get an answer, only to have to call loop back to the original prompts. I finally went in in person on my lunch hour to get resolution, which I was promised an answer within 3-5 business days.After 3 weeks with no answer I reached out to the main office in TC by phone and was hung up on by ***** *****, to which I left a ****** review about Lincare's billing department, and terrible customer service to which I received a reply to call a different ************. Multiple phone calls to local Traverse City office, ****************** ************ and follow prompts #, multiple phone calls to Lincare customer support advocacy (spoke with ****** and ******* on different accounts) with a case # CAS3559701F8Q3R1 and claim raised to the Corporation which was promised to resolve in ***** hours. It has been ******************************************************* a phone call letting me know how much $ I would get back as well as how soon I could expect the money.If this is happening to me, how many others is this happening to?
Business response
09/19/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
09/22/2024

Complaint: 22265794

I am rejecting this response as settled, and have attached the document with BBB as Authorized Representative.
I have emailed ************************************************************** as requested today, 09/22/24

Sincerely,

*********** ******
Business response
09/24/2024
Please see attached resolution letter.
Customer response
09/24/2024

Complaint: 22265794

I am rejecting this response because:
The message left for me on 9/11 stated "Hello, this message is for *****. *****, this is ******* with Lincare. I'm calling to let you know that we did do a refund of $31.76. We just did today so I would give it four weeks. If you have any more questions, you may call me at ************************."
Then on 9/13 stated "Hello, this message is for *****. *****, this is ******* with Lincare.
I'm calling to let you know that we did do a refund of $31.64. If you have any more questions,
you may call me at ************." ext. 16148
Reasons for my rejected response is: The amount refunded is significantly lower than what I was overcharged, and secondly, there has been NO justification to how they arrived at that amount. No documents provided, just a message saying we're refunding you X amount. Lastly, my insurance is still being billed, and there is an oustanding charge of $5.00 and some change showing due at this time.

Sincerely,

*********** ******
Business response
09/30/2024
Please see attached resolution letter.
Customer response
10/04/2024

Complaint: 22265794

I am rejecting this response because:
"We have refunded you $90.55 for dates of service that were overcharged- June and July"
When might I expect this refund? How will it be refunded to me? As of today, I have not received the refund for the amount stated above.
Please advise.
Thank you,

*********** ******
Business response
10/15/2024
Please see attached resolution letter.
Initial Complaint
09/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business was sending me the wrong cpap supplies and never could get me the right ones. After three attempts to get the right supplies for my new machine I finally gave up and told them to quit sending me supplies all together. I kept getting supplies and over inflated bills and called again after paying the last bill and once again telling them to quit sending me supplies and close the account in my name. Now I have received another bill which was past the date when I last called billing me for more supplies that I did not receive. This is the most incompetent and crooked medical supply company that *** heard of. My girlfriend is in healthcare and dealing with her clients having to use this company and nothing but horror stories as well.
Business response
09/09/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
09/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Lincare supposedly set up my Mom's account and billed Excellus in March 2023 for April oxygen; however, Excellus, her medical insurance denied the March claim as a duplicate claim. My notes show we paid APRIA through 3/21/23, so Lincare should have billed for March 22, 2023 forward and supposedly worked with ******** to transfer the account properly. I spoke with ******** about this in March 2023. Apparently, Lincare billed for March and Excellus denied the claim. Lincare never again contacted ******** to fix the billing in 2023. However, Lincare charged my mothers credit card list price of $***** every month from March-December 2023: 9 months through autopay. Lincare continued to charge my mothers credit card $*****/month through the first 5 months of 2024. Lincare did not submit ANY claims to ******** until May 2024, and then only submitted *********** 2024, none from all 9 months of 2023. ******** paid their portion of 2024 through May. Her monthly copay was $*****, not $***** that Lincare charged for 15 months.I happened to see a credit card bill and Excellus statement at the same time when I was home visiting my mother. I contacted Excellus and Lincare in late May 2024. Excellus and Lincare assured me everything was corrected and my mother would be credited.Lincare credited my mothers account $10.32 for May 2024. In **** 2024, they resumed charging her credit card $*****; her latest statement 6/21/2024 shows $***** charged. I canceled her autopay. 8/31/24 I spoke with 4 different people who dropped my call when transferring me, none called me back, despite just confirming my callback number. April-Dec 2023: *****x 8=255.04 ; ***** x8 = ****** credit needed: $82.56 Jan-April 2024: *****x 4 = ******; *****x4=$86.24 credit needed: $41.18 May-**** 2024: *****x 2=63.76, ****** credited =$53.44 due. WRONG May-**** should be *****x2=$43.12 You have received $382.56, we only owed $301.86. We still are owed $80.72 through ****.
Business response
09/09/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
09/17/2024

Complaint: 22255735

I am rejecting this response because: I do not accept the response because the company did not provide a solution.

Sincerely,

******* *******
Business response
09/18/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
10/04/2024

Complaint: 22255735

I am rejecting this response because:
It is now 10/4/2024 and ******* ******* has received nothing in writing from Lincare at her house: *****************************************************
I have not received any response in writing, text or by phone from Lincare either.

Sincerely,
********* ***** on behalf of ******* *******
Business response
11/01/2024
Please see attached resolution letter.
Customer response
11/04/2024

Complaint: 22255735

I am rejecting this response because: Lincare's response was incorrect and did not include the 5 months of 2024 overpaid copayments they received from my mother's credit card, Lincare did not acknowledge that they did not honor their contract with Excellus in 2023; billing in March and receiving a denial that held member payment responsibility at $0. Lincare did not acknowledge that they did not resubmit the March 2023 claim to ******** and that they never submitted any other 2023 claims to ******** for the additional 9 months that they took payments from my mother's credit card at the overpayment amount they set. Lincare did not acknowledge that they did not submit any 2024 claims until MAY 2024, nor did Lincare acknowledge they continued to bill my mother at the overpayment amount for the three months of June, July, and ****** after Excellus received their first claims in *** and established $21.56 as the copay amount-the same that it had been prior to Lincare taking over as the participating provider, ************* 2023.
11/4/2024
To Lincare,Inc:
***** *******, Patient Advocate

Dear *****:
I write to correct the incorrect information your Regional Manager and to update the information I provided you previously. Your regional manager neglected to mention that Lincare charged my mother's credit card for 8 months in 2024,January-******, despite the fact that when they finally submitted claims to ********, the copay was set at $21.56. Additionally, your regional did not inform you that my Mothers credit card was charged and she paid Lincare $159.40 through *** 2024 (in addition to the $318.88 charged and paid for 2023), so she did not owe Lincare $150.92 for services through 7/21.
Here is the explanation of events:
-Lincare billed Excellus in March 2023 for my mothers oxygen
Excellus denied the claim the denial indicated that the members responsibility was $0.
-Lincare billed and charged my mothers credit card for $31.88 (not her in-network copay).
-Lincare did not resubmit the March claim to Excellus.
Lincare did not submit claims to ******** for AprilDecember 2023; however, Lincare charged and received payment from my mothers credit card for $31.88 each month.
For 2023, Lincare billed and charged my mother $31.88 10 times, totaling $318.88.

It is my understanding that the contracted provider is required to sumbit claims for services in a timely manner. If the contracted provider does not submit claims for services provided within their timely filling deadline,neither the insurance company nor the member are responsible for payment. Lincare did not resubmit the March 2023 claim or submit any claims for the remaining months of 2023, and they continued to charge and receive payment from my mothers credit card at the overcharged rate of $31.88/mo. Under their Excellus contract, Lincare should not have charged my mothers credit card for 10 months for 2023; therefore, Lincare owes my mother $318.88 for 10 months of disallowed and unsubmitted claim copayments. Lincare repaid $167.88. Lincare issued a check 10/7/2023 for $167.88 for 2023 overpayments for: April ($8.48), ***, June, July, ******,November 2023 ($31.88 each). This does not cover March, September, October, December 2023 {4 months}, or the remaining amount for April $23.40+ 127.52 totaling $158.72
Lincare still owes repayment for 2023 of: $150.92
Lincare continued to charge my mothers credit card for $31.88 monthly for 2024.
Lincare submitted 5 months of 2024 claims to ******** for *********** 2024, in *** 2024 and charged my mother $159.40, which is $31.88 x 5. In ***, ******** approved the 5 claims and my mothers copay at $21.56. My mother should owe $107.80. My mother overpaid January *** 2024 and is owed $51.60. (Lincare running total through *** 24 owed: $202.52)

Despite Excellus establishing my mothers copay at $21.56 when they finally received claims in *** 2024, Lincare continued to bill my mother at $31.88 through ****** billing, 9/20/24.
My Mother owes $21.56 monthly for June, July, ******: $64.68

Around 10/24 my Mom paid $43.12 for September and October 2024 at $21.56, it was not due until 11/3. At present she is scheduled to pay $21.56 on 12/1 for November; however, if these issues have not yet been resolved, I will put that payment on hold.

Lincare owes my Mother: $202.52 total
Mom owes $21.56 for 3 mos(June, July,******): - $64.68
LINCARE STILL OWES MY MOM for overpayment: $137.84

11/4: I contacted Excellus and filed a grievance. I requested they verify Lincares contractual agreement and claim filing responsibilities as well as my Mothers copayment responsibilities. Excellus should be contacting Lincare soon.

Sincerely,
********* ***** POA for ******* *******
Initial Complaint
09/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 7/8/24 I received an enormous bill from LINCARE in the amount of $777.96. To say that I was shocked and alarmed is an understatement. I have not been billed by LINCARE since I started using them for oxygen supplies and BIPAP machine services. When I called customer service on the same day that I received this bill, I spoke to ***** who claimed that, "we just decided to pull your account since we kept getting denials for payment (I am on ******** and supplemental OHP) and were surprised to find that your insurance had changed on 7/31/23." I responded to her with, "You mean you received an entire 1 year worth of denials and are just now notifying me to pay this extremely large bill upon receipt of it? I do not think that I should be held responsible for your lack of patient care and attention to this matter and you should have notified me in a timely manner so that I could actually afford the payment." When I informed her that I would also be contacting ******** and OHP she abruptly and sternly told me, "You're still responsible for the bill." **** there was no fault on my part that the bill is almost $800. It wasn't because I refused payments for a year. It wasn't because I wasn't doing my part. This bill is the direct result of neglect of patient care for an entire year. I was not offered retroactive payment options. I was not offered financial assistance. I wasn't informed I could speak to an advocate. Just told I was responsible for payment upon receipt of the bill. I am on a fixed income and I pay my bills when I am notified in a timely manner. LINCARE is grossly negligent in providing me services with billing and still do not believe I should held responsible for a bill that I won't be able to pay off for at least 2 or more years on my income, due to there severe oversight and not looking onto why my insurance was giving them denials back in August of 2023. Upon reviewing the bill, I was double and triple charged for supplies/services for that entire year.
Business response
09/10/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the HIPAA release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
09/11/2024

Complaint: 22254587

I am rejecting this response because: There is no email address to respond to Kimberly Catron, a LINCARE patient advocate on this signed HIPAA form. When I called and spoke to patient advocate Josh @ 1:19 pm today on 9/11/2024, he stated that patient advocate Kimberly Catron was his MANAGER and has NOT been working at LINCARE since March or April of this year. So, LINCARE asked for me to sign a confidentiality form, sent by a FALSE patient advocate. I informed Josh I would be contacting BBB.

Sincerely,

Lavizsia Miller
Business response
09/17/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the HIPAA release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
09/17/2024

Complaint: 22254587

I am rejecting this response because: See attached.

Sincerely,

Lavizsia Miller
Business response
09/17/2024
The attached form has been corrected and updated.
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the HIPAA release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
09/27/2024

Complaint: 22254587

I am rejecting this response because: On 9/25/24 I resent (as an attachment to an email, to BBB representative) the corrected/handwritten HIPAA form and listed BBB as outlined. I have received no written communication from LINCARE as stated in the above response given ("we will send a letter, regardless of the corrected form request").

Sincerely,

LaVizsia Miller
Customer response
10/03/2024

Complaint: 22254587

I am rejecting this response because: See attached release.

Sincerely,

Lavizsia Miller
Business response
10/04/2024
Please see attached resolution letter.
Customer response
10/14/2024

Complaint: 22254587

I am rejecting this response because: It was reported to me by customer service representative Twyla, on 7/8/24 (when I was in receipt of the bill for the first time) that, "Yeah, we just decided to pull your account after getting denial after denial and just discovered that your secondary insurance was termed on 7/30/23." My response to her was that LINCARE received an entire 12 months worth of denials and did not look into the matter sooner. It is not my responsibility as a patient of LINCARE to inform accounting of my insurance changes when denials for payment were showing up beginning 8/1/23. LINCARE is responsible for poor patient care in this matter and are attempting to continue to make it sound as though I am responsible for there inept practices in billing. LINCARE also does not inform patients in their care on any level, or by any standard, that a patient is to inform them of insurance changes. Also, I did not know. I was informed by Medicare and OHP that there were changes, but I did not know the effect, as it has not shown up anywhere in other medical bills. And, I wasn't' getting bills from LINCARE - which is the USUAL thing. No other medical companies that I deal with had the problem of not knowing what to do with the change in my insurance and agree that LINCARE should have been responsible for informing me of the billing changes after the FIRST denial, so that I could reasonably pay what is owed. LINCARE did not notify me in a timely manner and kept billing me for A YEAR while getting denials. The onus of the bill falls on LINCARE and LINCARE only.

Sincerely,

Lavizsia Miller
Initial Complaint
09/09/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am trying to return my mothers MdINR machine (which a subsidiary of LIncare). My mother passed away in July, and I have been contacting Lincare, MdINR since she was hospitalized. Since her death I have contacted the company 3 times by phone, each time they say they will provide a prepaid envelope so I can return their equipment. The envelope never shows up. I tried emailing the representative who came to the home to set equipment up, but that email bounced back as an unsolicited contact to company. I contacted local office in ************* spoke with two representatives ***** and *** and again no return envelope. I would simply like to return their equipment and make sure no testing products are ever shipped and or billed for again.
Business response
09/10/2024
We have no way to identify this patient. We need full name and date of birth to proceed. Thank you.
Initial Complaint
09/06/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was ordered a new cpap by my sleep specialist and unfortunately had to go through Lincare d/t insurance. Upon getting the **** they took my credit card number to pay for the initial charges that day. This was late August or early September 2023. Following that, random boxes of supplies would show up. Then there would be random credit card charges for the supplies but no itemized bill was ever provided so you never really knew what was being billed. When asked, I was told to look at **** from the insurance company which is odd to me ( and the amount I owed was never the same as what the *** ********* Spring 2024, I noticed the supplies were not coming w the same frequency but I was still being charged. And again-no itemized statements-even the portal would not give itemized statements. In June 2024, I got a new job and could finally find another *** company. I called ***eatedly for days to find out when my cpap would be paid off. I either could not get anyone on the phone, couldnt find anyone that could answer the question, or the line would be disconnected. I also wanted to ask about the charges in April and May 2024 (again no itemized statements).Because I could not get ahold of anyone to help, I called my credit card company to get my money back for April and May. They did refund those charges. I finally needed to use my old insurance company to mediate a call because the insurance *** was able to get through and do a 3 way call. On the call (after being shuffled to various departments as no one department can answer all of your questions), I found out my cpap was paid off in May (though the last rental charge came in June), I was told what supplies I had supposedly received and told the woman I was pretty sure I had only received filters during that time (I was not overly worried about it as I had charged it back to my credit card, and I also made it clear they could no longer charge my card. in August I received a new bill for the charge
Business response
09/10/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
09/11/2024

Complaint: 22248717

I am rejecting this response because: Id also like to add the end of my complaint that got cut off. I received a bill that was just an amount-no itemization a few weeks ago. When I called to ask what is was for, they said it was for the charge backs from the credit card. I mentioned that I did not think I received the items-possibly some filters. They told me it was too late to report that-I mentioned that I had called and reported it back in late June/early July. I was told supervisors would need to review the recording and get back to me. I was then transferred to someone else to find out again what the EXACT charges were for. The person I was transferred to read them off to me and I told her I wanted an itemized bill. She told me to refer to my EOBs: I told her I would not as they do not tell me when something was mailed and as I said before-the charges never match. So she said she would send an itemized statement. I am still waiting on the itemized statement and a phone call regarding the prior recordings.

Sincerely,

**** ****
Business response
09/19/2024
Please see attached resolution letter.
Customer response
10/03/2024

Complaint: 22248717

I am rejecting this response because:
I received a notice that my Lincare complaint was closed because I didnt respond. I didnt see a way to respond. But it is most definitely not over. I have contacted the patient advocate that wrote the initial response twice and have not gotten a call back either time. I once left a VM on her direct line and once left a message with someone in her office, with a promise of a callback that same day-but it did not happen.

Her letter was inaccurate in that it left out some information such as telling me I called on July 1st to stop automatic billing-I did call to stop automatic billing BECAUSE I wasnt getting supplies when I was being billed. She also references a 60 day return policy but I wasnt returning anything so I dont know how that applies. And if you dont get supplies nor a bill-how do you know when the supplies were supposed to be delivered?

Sincerely,

**** ****
Initial Complaint
09/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A physician wanted me to start on oxygen. A respiratory therapist visited without an appointment. He brought in the machine and demonstrated how to use it. I was appalled at the noise but reluctantly agreed to give it a trial. Two nights was enough to know I wasn't able to put up with the noise and so I called to have the equipment picked up. It was two weeks into the month of August for which I agreed to pay $33 when the equipment was picked up.On 9/1/24 LinCare sends me this email: This email is to confirm the successful processing of a recurring payment for your *** Lincare 1 account number ending ********** recurring payment of $117.52 that was scheduled with a date of 09/01/2024 has been processed. Two weeks should have been enough time to cancel the payment for September. And no one told me the amount was $117,52/month. I believed I was authorizing $33/month and two weeks of August was the only time their equipment was in my possession.
Business response
09/05/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
09/13/2024

Complaint: 22228196

I am rejecting this response because: Waiting to see $117.52 refunded.

Sincerely,

***** ********
Business response
09/17/2024
Please see attached resolution letter.
Initial Complaint
08/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
When picking up the **** machine, they made no mention of the compliance program to stay current with my insurance provider. I brought my mom who is a respiratory therapist and VERY familiar with area of medicine. I also made mention that I was either going to do monthly payments to own it 100% or will just buy it right then and there. They offered monthly payments so no problem. They continued to reach out regarding staying compliant with the insurance provider needs; compliance needs I WAS 100% UNAWARE of. They said my insurance would stop paying for the durable medical devices which I said that's fine. When I asked to send a bill to buyout my machine, they said they don't do that. Well a few weeks later, I finally get another call from them stating that my bill due was $430. I said that's fine. Please send my bill and I will pay it so we can go our separate ways. After a few weeks, I get two notices in the mail stating it was their first and second attempt to contact my to settle a bill. Funny thing, both notices were dated the same day, 8/13/2024. Now they're attempting to send me to collections for unpaid bills when I've been repeatedly trying to contact them. I have now been on hold for over 30 minutes trying to pay my bill of $430 so I no longer get their harassing calls. Their practices are deceptive, vague on what's needed to stay compliant, and when I do try to contact them to straighten my bill out, I'm either put on hold, transferred.
Business response
09/05/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
08/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
For the past several months I have called the Marion **** office to quit sending me medical supplies that i did not need and my insurance would not cover. On 08/22/2024 Lincare charged an expired debit care of mine they had on file for the amount of $534.13 for medical supplies i told them not to send. The card I had on file with them expired in 05/2024. The checking account has not been active since 05/2024. My banking institution is also charging me $120.00 in over draft fees. Lincare is refusing to return the money. I have called in and tried to get this resolved and just get hung up on in the process. They are refusing to return the money they illegally took from me. I have statements and proof that the card they charged was expired.
Business response
09/05/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
08/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am a caregiver for a gentleman named *****************************. DOB: 03/13/1960. ******************** uses Lincare as the company that supplies and services his o2 equipment. 2 days ago his concentrator stopped working and needs serviced and we have been unable to get anyone to come and help. His O2 has dropped down to 68 and I have repeatedly called and been hung up on and been spoken to with complete disregard and unprofessionalism. They refuse to transfer me to their corporate office and have even gone as far as saying they didnt have one. They have told us that the last notes in their file stated he was on hospice which he isnt and has not been for over a year now. And I personally have spoken to his primary physician and his pulmonologist who both have sent over several referrals and doctors orders that they claim to have not received. This is completely unacceptable. We are talking about someones life that this company is putting in jeopardy. I understand that there is many clients with many needs however the way this is being handled is incredibly inhumane and putting someones life at risk.
Business response
09/05/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforLincare Inc.

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary