ComplaintsforClaims Service International, Inc.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My moving and storage delivery was on 7/27/2024. Every piece of furniture was either missing or damaged with the exception of three pieces. One of employees pulled me aside and said it was a messed-up move. I was quoted a 26' truck all to myself but upon delivery I had to pay an extra 1200. To make matters worse I have had to make several calls to even get information to file a damage claim and when the claim was filed with CIS pros it did not go through their system but sat in complete limbo. The website to file a claim was not user friendly whatsoever and it took many calls and conversations as well as many follow-up emails to finally get it through their system. At this time I request that the claim management company expedite the handling of my claim and that ATG Moving and Storage request that expedition as soon as possible as CIS Pros is a client of theirs and I feel that any requests from me will fall on deaf ears. I only choose .60/lb/item so I will be left with damaged goods for my new home which I originally paid thousands for. Any help you can give me in this matter would be greatly appreciated. Thank you.

  Business response

  08/19/2024

  Please allow us the opportunity to clarify the role of Claims Service International (CSI) in your moving experience.

  
  CSI's Role: CSI acts as an independent, third-party claims company that makes recommendations to movers nationwide as to their legal liability for household goods claims. We are not affiliated with any moving companies and do not participate in any part of the actual move. Additionally, CSI is not an insurance company, and the claims filed through us are not insurance claims. All liability for loss, damage, delay, and payment of claims lies solely with the moving carrier. This information is clearly communicated to our customers during the registration process and again when a claim is submitted. We see that you acknowledged and agreed to these terms on both occasions.

  
  System Issues: We understand that managing a claim can sometimes be challenging, and we have multiple support avenues available, including Case Managers, Registration Agents, and Online Chat Agents, to assist with any account issues. Your claim was submitted on 08/13/24, and we are currently working to obtain the necessary shipping documents to move forward with the claim. As a third party, CSI does not have direct access to these documents unless they are provided by the carrier or customer or uploaded directly to the claim.

  
  Time to Process: As your move was interstate, it falls under federal regulations, which allow up to 120 days for the processing of claims. The thorough review of a claim requires all relevant materials, which can take time to gather, especially when it involves external factors such as obtaining the required documentation or supporting evidence like photos. We treat all claims with equal importance and process them in the order they are received. We appreciate your patience and cooperation during this process.
  

  We regret that you felt it necessary to file a complaint, but we hope this response clarifies our role and the steps we are taking to resolve your claim. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
  

  
  

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business is used as a third party claim vendor for the moving company I used. The moving company gave me the runaround for over a month on determining actionable next steps after I followed up multiple times. I finally get the paperwork to start a claim with CSI, which I do on 7/30/24. I finally receive the login credentials and claim details from CSI to submit on 8/14/24. Then in the morning of 8/15/24 I get another email saying the timeframe to submit the claim has passed and is now closed. It takes only a reasonable person to see that they dragged their feet from handling, knowing they would close without giving the consumer anytime to complete. It goes back to the moving company dragging their feet and then having their third party play along with the same unethical business practice.

  Business response

  08/16/2024

  We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
  
  The claim has been reopened to allow the customer to file her claim. They may contact CSI with any questions they may have with how to file their claim at ************ between the hours of 9:00 am to 5:00 pm EST.  We also have online chat agents available to assist them should it be needed.  

  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Precise Moving to move from ******* to *************, **. It was a total nightmare. First Precise gave me an estimate of $3,000 and then when they came to pick up they tried to charge me $9,000!!! They destroyed my baby grand piano and I had broken items that was over $5,000. I filed a claim with CSI pros and they said they would pay me out $165!!! What a joke. DO NOT USE THESE COMPANIES. SCAM ARTISTS!!!

  Business response

  08/01/2024

  We would like to apologize for any inconvenience that you may have experienced. It is never our intention for our customers to be less than satisfied with our services.

  Overcharge: Per the Bill of Lading (contract) you paid $3115 for your move and not $9000.  This amount was agreed upon to which your signature attests on the contract. 
  
  CSI:  Claims Service International (CSI) is not an insurance company and the customer's claim filed is not an insurance claim. CSI is a 3rd party claims company hired by movers nationwide to determine the movers' legal liability for household goods claims. Any liability for loss, damage, delay, payment of claim, any/all portions of the move or the claim are solely those of the carrier including the payment of claim settlements.
  
  The claim settlement amounts are determined based on the valuation selection that you signed for on the contract with the mover the day of the move. CSI has no influence over your valuation choice and is not affiliated with the movers. 
  
  You have acknowledged and agreed to CSI's terms and conditions twice, confirming that CSI is not liable for any part of the claim. Our role is limited to reviewing the claim and providing a professional recommendation regarding the mover's legal liability based on federal regulations and the contract you signed with the mover. 
  
  Claim: If you disagree with the settlement you may file a proper dispute as instructed in the email from ****** the adjuster.  If you require assistance with filing the review then please contact us at ************ ext 33 between 9 AM and 5 PM EST, Monday through Friday, or email us at *******************************.

  We regret that you found it necessary to file a complaint, but trust that the above explanation enables you to better understand our position in this matter.

  Customer response

  08/13/2024

   
  Complaint: 22074295
  
  I am rejecting this response because:

  I did not say I paid $9,000 for the move.  I said that they ruined my piano worth $9,000.  I have gotten an estimate to have the piano repaired at a cost of $3,000.  CSI offered me $150!!!   I stand by my complaint.  I have been in contact with ****** and I am disputing the settlement. I have more pictures but this site will only allow me 5.
  
  Sincerely,
  
  *****************************

  Business response

  08/13/2024

  It was stated in the initial complaint that the movers tried to charge the customer $9000. Please see the attachment.  

  As previously explained, the compensation provided is based on the selection made and agreed upon by the customer on the day of the move. We kindly request the customer to refer to the legal and binding contract governing this move, specifically the Bill of Lading. This document clearly outlines the two valuation options available. The customer selected and signed for the $0.60 per pound per article option, which is offered at no additional charge. It is important to reiterate that CSI is not part of the movers, CSI was not present during the move and did not participate in any part of the moving process. 

   

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Back in February of 2024 i filed a complaint ant on June 10th they sent me a BOM which they saw i DID NOT sign and they put on their web site the fraud on June 11th and they want me to take *****

  Business response

  07/09/2024

  Mr. ******************** sense that there may be a misunderstanding regarding your situation. CSI is not an insurance company; your claim is against the carrier that moved you. CSI is a third party claims processing company required to make a professional recommendation as to your carriers legal liability. CSI is not part of the movers; we were not involved in the booking, pickup, delivery, or any other part of your move.
  
  There is undeniably a signature making the valuation selection. The rate of compensation is based on the valuation option selected on the day of the move. There is no charge or payment for the Full Value Valuation Protection as would be required. Additionally, there is a second person listed for the move on the Bill of Lading.
  
  While we regret that you are not satisfied with the outcome of your claim, CSI must analyze claims based on the evidence submitted which includes the legal documentation for the move. 
  
  We will send you the arbitration information as soon as the pre-arbitration review of the claim has completed. Thank you for your patience during this process. 
  
  

• Initial Complaint

  02/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have filed a claim with CSI for a moving company that lost so many of my belongs. CSI has denied more that 50% of the claim and is proving a minimum pay out for my lost belongings. They are requesting photos of items that would be impossible to have since the moving company lost over 400 items. They pretend they are to assist the customer however this is a lie. I want to be the correct composition for my lost items. I have the list of how many boxes are missing based on how many boxes were shipped from our home in PA to our new home in TX. I can see by how many complaints they have, I am not alone in feeling like I was robbed from my belongings and CSI is NOT here to help.

  Business response

  03/07/2024

  
  
  We extend our sincerest apologies for any inconvenience experienced by the customer. It is always our foremost aim to ensure complete satisfaction with our services.
  
  We acknowledge the confusion surrounding the claim in question, which we are actively addressing. Upon review, it appeared that multiple items were inadvertently duplicated in the filing process. Such occurrences are not uncommon, as many individuals unintentionally duplicate items during submissions.
  
  The newly assigned Case Manager at CSI, in an effort to streamline the claim, removed exact duplicates assuming they were submitted accidentally. Consequently, the claim proceeded to the adjuster for review and settlement. We were only made aware of the issues at hand upon receipt of this complaint.
  
  We acknowledge the customers concerns and wish to advise that this is a genuine human error.  Corrective measures are being implemented to rectify the situation promptly. The complaint served as the sole notification of the inaccuracies, and we reacted immediately to resolve the issues. 
  The claim has been reevaluated and resubmitted to the carrier for authorization of the settlement determination. We sincerely hope the customer understands this was an unintended oversight, and we remain committed to resolving the matter.
  
  We would also like to clarify the valuation option selected and signed for on the day of their move. As stipulated in the contract between the customer and their mover, the customer opted for the free valuation option of $0.60 per pound per article, which was duly signed for. In cases where the weight of items is not proven by the customer, standard weights will be utilized, albeit still subject to the $0.60 per pound per article rate. Boxes must always be calculated at standard predetermined weights.
  
  It's imperative to emphasize that any claim must be analyzed in accordance with this valuation option. Compensation is determined by multiplying the weight of the item by $0.60 per pound. This contractual agreement remains binding and cannot be altered by our company or anyone.

  
  Thank you to the customer for their patience during this process. Once the authorization is obtained from the carrier the settlement will be emailed to the customer.  

  
  We regret that the customer felt the need to file this complaint and hope that the above explanation enables them to better understand our position on these matters.  
  

  
  

• Initial Complaint

  12/27/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company is the shadiest insurance company I have ever encountered (and I have worked in insurance claims for over a decade with major national carriers). They intentionally make the process overwhelming and difficult, asking for information that is unnecessary and often unobtainable. They go out of their way to make the claim so difficult to complete that people give up and they don't have to pay out. The company is dishonest and manipulative, working with the carriers they insure to prevent justice and make sure that people have no recourse. They keep changing the requirements and then denying due payment. We have been struggling through this for months, spending countless hours and suffering just for them to continue to change the rules of the game as we make an honest effort to be made whole. The moving company destroyed countless items, many of which are sentimental and have value far above the depreciated property damage amount, but instead, we cannot even get that. The company is painstaking in their convoluted labyrinth of ever-changing requirements and demands, banking on people not being able to afford and attorney to fight for them and just giving up and accepting defeat. This company is the embodiment of evil and everything wrong with insurance. I am disgusted with them and furious to tears at the way they have screwed my family.

  Business response

  01/02/2024

  CSI is not an insurance company nor do we ever profess to be such. CSI is a third party claims processing company engaged by movers nationwide to determine their legal liability for their valuation claims.  Valuation is not insurance.  Valuation is a level of liability that interstate movers must offer their customers.  Valuations claims are paid out of the carriers pocket (not by CSI or any insurance) and the compensation will depend upon the customers valuation selection they signed for and/or paid for.  There is absolutely no insurance involved in this process.

  ************ states that he has been trying to submit his claim or get it processed for months; that CSI keeps changing things and is denying due payment. That is false. The very first contact with CSI was 12-26-23; one day before submitting this complaint.  The customer registered to open a claim file and was sent the login information that very same day to allow them to login to their online claim account and submit the details of their claim - what is missing, what is damaged, and all their support. This was never done. No denial was ever issued because no claim can be processed if it is not filed. 
  

  
  The carrier will  handle the claim internally, which is their legal right since they are the responsible party for their claims and we are merely a hired third party monthly claims processing service. The customer must address their claim directly with the carrier at this time.  

  
  We regret that the customer felt the need to file this complaint based on assumptions and without even so much as allowing us the opportunity to assist them. We trust that the above explanation enables them to better understand our position on these matters. 
  

  
  

• Initial Complaint

  11/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  July 24, 2023 I contacted ****************** about an issue with moving some items and they said to contact CSI. I contacted CSI and they sent me an email to submit my claim including all of our items lost and value. I submitted this on July 29, 2023. Between August ****, 2023, they asked for more documentation-pictures of the full inventory sheet. They responded they received the correct sheet on August 18, 2023. I emailed ****** at CSI several times and e-mailed the requested inventory sheet 2x. I left phone messages and email for ****** on 10/13/23 and voicemail on 10/30/23. No correspondence until November 2, 2023 when I received notice that my claim was denied due to "no notations regarding this item were taken at time of delivery, to indicate that it was missing. While shipment was delivered to your destination, you should have checked the inventory and notated if you did not receive any of your items." At the bottom of that November 2, 2022 e-mail it says "If we do not receive a response from you within 30 days, we will assume "Lack of interest" and will close your case." NOVEMBER 5, 2023- I RECEIVED AN EMAIL STATING MY CLAIM WAS CLOSED DUE TO LACK OF INTEREST. That was 3 days, not 30 to dispute my claim. That is why I am filing a complaint with CSI AND ****************** because they are to work together for their customers. All e-mails pertaining to this complaint are attached below. I did not pay anything to CSI but I did pay ******* a large amount to relocate my items and CSI is to help me and ******* resolve the missing items and they did not. I am expecting payment of my missing items to replace them. I am extremely disappointed that they closed my claim within 3 days of notice, not 30. I think this is a scam on their part to not pay anything out. I did talk with ******* after this and they offered me $150 because CSI wouldn't reopen my claim. That is a huge disappointment of a settlement from a company that I paid over $6K to move my items.

  Business response

  11/14/2023

  We sincerely apologize for any inconvenience you may have experienced in regards to the email communication concerning your settlement determination on 09/06/23. We understand that it's crucial for you to have received this information promptly. Please find the attached file which is evidence the settlement was sent out 09/06/23. 

  It's possible that the email may have inadvertently landed in your spam folder. To avoid such occurrences, CSI implemented measures years ago to make all claim information and all emails accessible to you 24/7 through your online claim account. This ensures that you have continuous access to important correspondence related to your claim.

  
  The option to file a dispute is available 30 days after the settlement is emailed to you. Our automated system setting closes all claims that have not been responded to by the customers as a lack of interest on the 60th day after the email with the settlement determination is sent to them. 
  During your conversation with ****** on 11/02/23, we took immediate action to address the situation by resending the email to you. This allowed you the opportunity to review and take the necessary steps regarding your claim at that time.

  
  If you have any further concerns or questions, please do not hesitate to contact us directly. We appreciate your understanding and the opportunity to address this issue.
  

  
  

  Customer response

  11/15/2023

   
  Complaint: 20866223
  
  I am rejecting this response because: CSI does not fully understand my problem with *******.  It is communication as their guys packing up the household contents and delivering it do not speak English, did not put green stickers on the boxes with numbers.  November 8, 2023 I spoke with a representative from Mazylin either ****** or ***** and that is the first time I heard about how my boxes were supposed to be numbered.  She said each box was suppose to have a green sticker on with a number and my boxes DID NOT have green stickers on with numbers.  So there was no way I could figure out what boxes were delivered.  I tried to communicate with the guys about the number of boxes but they just kept saying "all here" which I knew was not right.  Only way I could have known if everything was delivered was to open each box and check what was in it.  As boxes were delivered to a storage unit.  That was not correct.  Gal at ******* on November 8 said I had  50 plus boxes.  She gave the starting and ending numbers.  First time I heard that.  The Household Goods Description Inventory (which a copy was sent to you) does not show that.  It starts with a number I cannot distinguish is it is 151 or 757.  and there is no ending number on sheet.  Being the big moving company ******* is I think they can figure out a better way to keep tract of customers boxes.  A simple sheet with the numbers legibly on it would solve the problem.  I'm missing household items and would like to be compensated for those items.  Also for ******* to improve their way of transferring boxes that their delivery guys can show what is being delivered.  Or a better sheet for the customer with numbers on.  In the customer complaint file there are other customers of theirs who have had the same problem.  

  
  Sincerely,
  
  *********************

  Business response

  11/16/2023

  We understand that the delivery time can be very stressful and chaotic. However, when the movers are ******* to bring furniture and boxes into residence, they still need the customer to sign the documents which is when the control is given back to the customer. At that point, the customer can require the movers to help identify items by their stickers, and count the boxes. It may not be the easiest task to complete notating all damaged items and that is why the customer has 9 months to file a claim, but that does give the customer the opportunity to check main items and count items to verify the quantity and notate missing items. Damages can later be documented by supporting pictures.

  Customer response

  11/19/2023

   
  Complaint: 20866223
  
  I am rejecting this response because: I feel the $150 ******* wants to settle with does not compensate for the amount of items lost.  I feel that their system of tracking boxes (people's items) failed in my move.  I found out after the move that all boxes were to have a green sticker on - they did not.  Also the number of boxes not clearly marked on sheet they give you.  Just look at the inventory sheet I sent you.  Can you make out the number of boxes?  After the fact  (*******) told me boxes were suppose to all have green stickers on.  And starting and ending number were suppose to be marked on sheet.  IT CLEARLY IS NOT.   So when boxes delivered there was no way to check them.  Drivers not speak English so we had a communication problem. 

   To solve my issue I would like ******* to compensate with a larger amount of dollars.  That would be a big help to replace items not delivered.

  Also I had a problem opening your reply in September/October.  I did call ***** to get help with opening your reply online.  I kept getting her voice mail. Unfortunately we didn't get on phone together till November 2.  She instructed me on how to open your reply to my case.  At bottom of that reply it says 30 days to reply.  Which would be December 2nd.  You sent notice on November 5th that it was is closed due to no action.  November 5th is 3 days - not 30 as your letter states.

  Please correspond with ******* to solve my problem.  

  Thank you,

  *********************

• Initial Complaint

  03/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  ****************** either lost or stole my **. I filed a claim with CSI and they denied it saying I didnt notate that the ** was missing at the time of delivery. Once I noticed the ** was missing during delivery I told the moving guy and he had me notate it on the inventory sheet. When I sent a picture of it to CSI they accused me of writing the notation after delivery which is a lie. The delivery guy asked me to notate that the ** was missing. I want my **.

  Business response

  03/07/2023

  We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. 

  Per the Bill of Lading governing the customer's move, the customer chose to release their goods to the carrier under the limited liability coverage of 60 cents per lb. per article to which their signature attests. Under this choice of coverage, the carrier's legal liability for loss or damage is limited to the 60 cents per lb. per article and will only apply when the loss or damage claimed is determined to be due to the carrier's negligence or mishandling of the customer's goods.
  
  We were able to confirm with the carrier about the reported lost item, the settlement was adjusted accordingly and sent to the customer via email. Per the terms and conditions signed by the customer prior to filing their claim on our website or through our office, the customer signed in agreement that they read, understood, and agreed to not hold CSI liable in any way for the results of their claim, for the compensation of their claim, for the loss, damage, delay, overcharge, grievance or any other matter related directly or indirectly to their move or the claim filed against their carrier for their move. The handling and receipt of any claims in our office or online is contingent upon the acceptance in writing (electronically or by hand) of the terms of our service.

  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

  Customer response

  03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 30, 2022 date of move CSI claim # **** ****, Job #H6822479 Payment for move $20K+Used carrier APX/Pole Position carriers from ******* to **********. Paperwork ****** delivery April 8th and did not receive until April 28 2022. Items missing/broken/stolen from delivery. Filed claim with CSI pros. Informed that APX is not their client. Spoke with CSI and APX and after three months was reinstated for processing. Then received notice from CSI-- claim terminated after waiting for months (900 claims to be reviewed before mine), referred back to carrier, APX/PolePosition, Carrier APX informs me termination not valid since they work with CSI pros on a daily basis. Each party would not communicate with each other. I am left to communicate with both parties each telling me a different story. Pleaded for them to obtain accurate info so my claim is resolved in a timely manner. Public should be warned of their lack of follow up, unprofessional and unethical behavior, Thank you for your attention to my concern.************************* ************

  Business response

  03/14/2023

  First, we would like to apologize for any inconvenience that the customer may have endured.  It is never our intention for anyone using our claims service to be less than satisfied.  

  If the customer would kindly please step back and understand the situation it would be appreciated.  CSI is truly a 3rd party claims processing company.  We are a monthly service.  Movers can cancel service or stop paying for our services and we have, at that very moment, no authority to touch their customers' claims. Even if we did choose to work for free and continue processing the claims (which is not allowed) the carrier who stopped our services does not have to honor any determination we made.  The carriers (movers) are the ones ultimately responsible for their customers' claims and ALL payments.  The carriers are responsible for paying all their claim settlements, not CSI.  This is not insurance. They can switch claims companies like you can switch your phone service.

  This information can be verified on our website via the FAQ's .  The customer must contact her carrier directly to resolve their claim since the carrier has legitimately stopped using our services. We can do nothing.  

  We regret that the customer felt the need to file this complaint.  We trust that they will research and find out that the information above is true and correct.  

• Initial Complaint

  02/22/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Issue: ***************** (AEY), Allstate Moving LLC (Allstate), and Claims Service International *** (CSI) provided poor untimely moving and claim services. Background: I signed a contract with AEY to relocate household goods from Virginia to *******. However, *** acted as a broker and then contracted Allstate to physically pack, ship, and deliver my household goods. CSI was contracted by AEY as a 3rd party to adjudicate my claim for damaged household good items. Three Complaints: 1st Complaint - I was misled by AEY to believe AEY would conduct the move (pack ship, deliver) vice act as a broker. *** subcontracted Allstate to conduct the move. 2nd Complaint - Allstate breached the signed Interstate Bill of Lading Contract and Order for Service by exceeding the guaranteed delivery to take place within 30 business day of the date first available for delivery. No compensation was offered by AEY nor Allstate for the untimely deliver. 3rd Complaint A 3rd party, CSI was contracted to adjudicate my claim for damages. Synopsis: In Jul 2022, I signed a contract with AEY to pack, ship, and deliver my household goods. In Jul 2022, AEY subcontracted Allstate to pack, ship, and deliver my household goods. On 26 Jul 2022, Allstate packed and shipped my household goods. On 17 Sept 2022, Allstate finally delivered my household goods, extremely late and with physical damages. On 08 Oct 2022, I filed a claim with CSI due to physical damages resulting from Allstate unprofessional care of my household goods. My household goods arrived broken, with water damages. Federal regulations allow 120 days to settle interstate claims; CSI has exceeded this 120-day settlement period and my claim remains open and unadjudicated as of 22 Feb 2023. Do your due diligence before signing service contract with these companies! This experience remains unpleasant and enduring as my claim remains unadjudicated by CSI!

  Business response

  03/07/2023

  Our sincere apologies for any inconvenience the customer may have endured during the ********************** process. If the customer would please re-review the date that they submitted their claim 10/08/22 and then review the date that the settlement letter email was emailed to them 01/11/23, they would find that the 120 days to process the claim had not expired. That was 95 days total. The proper review of a claim requires that all key material be provided for a just resolution to be offered. The collection of such material can become lengthy due to reasons beyond our control such as: pictures supporting claims, move documentation, etc. Since CSI is a third party claims processing company who is not part of the movers / brokers that the customer signed their contracts with, we must obtain copies of the move documents from the customer and the carrier. The required documentation was not received until 12/09/22 (which is 61 days after the customer filed their claim). All ********************** are treated to be equally important and therefore handled in the order they are received. All customers have 24/7 access to their online claim account. If this customer had checked online they would have seen the determination for their claim was sent long before they posted this review. On 02/23/23 (after receiving this review as the only notification that the customer was in any way dissatisfied with our services) the customer was resent their determination. On 02/28/23 they filed a dispute. Their dispute is in line to be reviewed in the order it was received. Since the dispute process is a courtesy provided by CSI the time to review is not Federally mandated, however, we do try to review the disputes within 45 days of receiving them. Should the customer have any further questions we respectfully request that they contact the case manager for Team Dolphin or they can also utilize our online chat feature at csipros.org.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩