Business ProfileforClaims Service International, Inc.
At-a-glance
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Business Details
- Location of This Business
- 5645 Coral Ridge Dr STE 459, Coral Springs, FL 33076-3124
- BBB File Opened:
- 6/10/2009
- Years in Business:
- 17
- Business Started:
- 7/9/2007
- Business Incorporated:
- 7/9/2007
- Type of Entity:
- Corporation
- Additional Contact Information
Fax Numbers
- (877) 894-0540Primary Fax
- (772) 204-0644Other Fax
Email Addresses
- Primary
- Sales
- (877) 894-0540
Customer Complaints
43 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
37 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Wendy J
1 star09/27/2024
Claims Service International, Inc. Response
09/30/2024
While we regret any inconvenience experienced, we want to clarify the role of Claims Service International (CSI). We are not an insurance company, nor do we process insurance claims. CSI is a third-party claims service engaged by moving companies to assess their legal liability for household goods claims. All responsibility for loss, damage, delays, and the payment of claims rests solely with the moving carrier, including any settlements.
In this particular case, the claim in question is a valuation claim. This type of claim is based on the valuation protection that the customer selected and signed for on the legal contract the day of the move. CSI plays no role in this process. The valuation chosen by the customer determines the level of compensation, and it was signed for willingly by the customer at the time of the move. The customer opted for a valuation coverage of $0.60 per pound per article. As such, compensation is calculated based on this valuation.
At the time of delivery, the customer signed a legal document stating that all items were received in apparent good condition, and no missing items were reported. This signature is binding and cannot be disputed.
Despite the lack of documentation for the missing boxes, the carrier still offered compensation as though the boxes had been reported. The two boxes, weighing 20 pounds each, were compensated according to the valuation of $0.60 per pound, resulting in a total of $24.
We understand the customer has reached out to ********************** regarding the settlement, and we have contacted the carrier on behalf of the customer as a courtesy. However, we must emphasize that CSI does not issue payments; this responsibility falls entirely on the carrier.
CSI will again reach out to the carrier, but the customer must also do the same. Since we do not issue the payments we have no idea as to when the carrier will mail / has mailed the payment or how it will be / was sent.
The customer is filing their review against the wrong party. CSI is not responsible for their valuation choice nor for payment of their settlement.
We regret that the customer felt the need to file this review, but trust that the above explanation enables them to better understand our position on these matters.
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