Business ProfileforBest Buy Window Treatment, LLC

Ordered the shutters for 3 large windows . Spent a great deal of time with the sales person, ******, going over colors and what wood look best & looked at the photos. The photos show them window and window sill squared off. In other words the shutter and window sill are aligned She did not mention that my window sill would be left sticking out like a “tits” , one on either side of the shutters, It does not look like a custom job, rather it looks like a product I ordered and installed myself. I spoke with the sales person 4 days ago and she said it looks beautiful and that sorry I don’t feel the same. She said she’d have her manager call me. That didn’t happen. My next call to her went unaffected! I spoke with ***** **** today , listed as a “visionary” on the website. He is not accepting of any wrong doing He goes on to say that no one has ever complained before!! He obviously hasn’t read any of the reviews online He further goes on to say that he is willing to redo the shutters, but I have to pay for the “ entire cost“ of the Remanufacturing the shutters. I offered to pay for a new windowsills if he would just take down and put up the same Shutters but he wanted to charge me $600 for that as well! ******, the shutters have gaps in between the doors no resolution for that either. So basically, he has done nothing to correct any of the problems that Person omitted to mention in the initial visit. He will, however from now on have his sales team inform prospective clients of problems with winter still extending beyond the shutter. It seems that this is too little too late, and certainly doesn’t help me in anyway. It will only help his possible future customers. This company does not stand behind its work , and it is a shame that this is how they do business.