ComplaintsforYoufit Health Clubs, LLC

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I called YouFit back in August 2024 to cancel my membership because I moved and no current location was convenient. I was told I would need to call at least 30 days prior to my renewal date November 29, 2024 to cancel. I called today, October 21, 2024 to cancel and was told this was a month to month membership and required a 30 day notice. At that point I am a little annoyed because if that is the case they should have cancelled back in August when I called. No worries, I was told I would be charged Oct 29, 2024 for my monthly fee and then again on Nov 29th for my annual membership fee! I am trying to understand why I am being charged Nov. 29th if my 30 day notice should end Nov. 21, 2024. Furthermore I am not renewing my membership so I shouldn't have to pay an annual me membership fee. I'm feeling like they are doing everything in their power to charge me money. If this was a month to month membership I should have been able to cancel back in August. I was told to call 30 days prior to my end date. Now I'm being told something different. They are planning to charge me $79.98 on Nov. 29th 2024.

• Initial Complaint

  10/15/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I signed a 1yr contract with YouFit in late Aug23 (ref contract attached).I've made all monthly payments thus far. When I notified them on time that I will not be renewing for another year I was told they were adding three additional months due to a hold I placed on my account for *******/was still paying a fee just not allowed to go in club.I was told when placing the hold on my acct vs cancelling during my contract that there wouldn't be additional penalty.I did not agree with this but have been making the extra payments.And now the club is trying to charge me a new auto-renewal fee for another year EVEN though I did not extend my contract and notified them on time and even received written confirmation from them (including that there were only three payments left/I should now only have one payment left to be paid late Oct/Nov 1st (contract now ends 11/28/24).What Im disputing is an invoice for a new annual renewal fee (which they now say is past due and are going to be sending me to collections).I have made all my monthly payments on time (none missed/last being billed October 1st).I contacted customer support, both via email and phone. I got the run around on top of misinformation etc. twenty plus emails/conversations in and still no resolution just at the end an apology for the inconvenience but that they are not able to do anything despite the evidence I have provided (email confirmations from them stating auto renewal removed from back in ******* **** statements for the entire time Ive been a member to show I have no missed payments etc. ref )emails & contract attached). Please help. I do not think it is fair that they are not following the contract I signed on top of them not being honest etc. On the contract it says I was to tell them I was not renewing in August of 2024 and I did that in writing and over the phone. This has been the worst experience I have ever had with a service provider. I am willing to show more evidence etc,whatever it takes.

  Customer response

  11/14/2024

  Just letting you all know the only time I heard from YouFit was to send me invoices and messages related to owing them more money. I ended up having to pay all they were asking for so I wouldnt be sent to collections. My issue has not been resolved. 

• Initial Complaint

  10/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am a very upset and frustrated customer right now! There has been an issue with setting up training sessions with ****** since August 17, 2024 and right now you have a $240 unauthorized debit on my checking account!!!!! I have only set up two (2) training sessions. August 17, 2024 Paid $240 +$49 for first training session on my credit card (Special Offer) September 16, 2024 Paid $200 for second training session on my credit card (Special Offer) September 17, 2024 UNUAUTHORIZED DEBIT FROM MY CHECKING ACCOUNT OF $240 This all began with ***** at the Venice You Fit, when there was a computer issue! ***** the took over and tried to get the issue resolved. I found out yesterday that I was ONLY going to get a $100 refund CHECK! THIS IS TOTALLY UNACCEPTABLE!!! PLEASE REFUND $240, IN FULL, IMMEDIATELY!!!! My next step if I dont hear anything by Wednesday September 25, 2024 will be to contact the Better Business Bureau! This issue has been on-going since August and in my opinion this is way too long! ****** ******** A Very Frustrated Customer ************

• Initial Complaint

  10/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had cancelled my PT (private trainer) services at the gym mid June, 2024 and was told that that date was too late to cancel the July PT services. Then once this was discovered another cancellation was submitted via the gym computer by another employee to assure the cancellation of these services for the next month and I was still billed for August. As I investigated the dates the second cancellation was also too late so they could bill me for August! (*** They had asked me to use my Ameican Express account. They did not want to take the ****** You-Fit billing says they never received the first cancellation and the second was too late to cancel the August servces. (I can not do the cancellation myself as it is done by the local employees at the gym!) I complained to **************** but they got the response "No cancellation was received by You-Fit.) Now I receive another statement from **************** with an additional billing for September! Obviously if the cancellations are not received and processed pn time and I could be paying this forever. They have already billed me for August and September and I am not receiving the PT services during that time.. I need Help to get them to refund me the August and September charges and cancel them.BTW I find it interesting that they have used some billing service of **************** and request that all members use this credit services. It is probably part of their plan to scam the members. Why is this going on??

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My mother was sold a 6 month membership for 160 dollars, she understood 160 for the six month period. Not 160 per month for six month. A clear misunderstanding, the options given to her was collections, even though she expressed that this will cause hardship.

• Initial Complaint

  09/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been trying since January to get reimbursed for a charge that YouFit made in error to my credit card.On November 16, 2023, I signed up for one month of personal training to learn what exercises I could do to help with my diastasis recti. After the trainer showed me several exercises and made sure i was doing them correctly, I no longer needed another month of personal training. I did not sign up for another month. However YouFit did indeed charge me $180.00 for another month!The manager has been trying to fix this issue for many months and has not succeeded. A form requesting a refund was submitted by YouFit, requesting a reimbursement, on 01/23/2024. It says on the form that a refund form was also submitted for this charge.YouFit owes me $180.00

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a customer of ******************** since 8/5/2022 they take automatic payments of $23.53 a month plus a annual fee (THAT I PAY AS SOON AS I STARTED THE MEMBERSHIP) of $53.49 every 10/04 of each year.I decided to cancel the date of 9/23/2024,(i paid the month of September to October the 9/19/2024 of $23.53) and decided to cancel a few days later when I call the gym they told me to call the 800 number of ************* phone number: **************.When I call them they told me that I can cancel but they answer to me that I have to pay EVERYTHING that its coming for the next 30 days. So that I need to pay another MONTH of gym , when I just pay the month that Im currently assisting and ALSO, pay the ANNUAL FEE OF $53.49 for the next year that I am not going to be there!!!.So they sent me a (Cancellation pending document) that I also attached here as evidence. Saying that I owe them $77.02 to process the cancellation. And if I dont pay it can be transferred to a collection Agency. I really find this wrong. When I sign up they told me I dont have a contract. They told me its only month by month and I can cancel at anytime . So well *** financial told me to go speak to the manager of the you fit in *********** location at: **************************************************************************************** LOCATION.And the manager in a very unprofessional way tells me that everybody has a lifeand he cant do anything about it. Also he didnt want to help in anyway hes indifference actitude was unprofessional and also of a beginner that not even an employee answer that waySo I want to this be re adjusted and cancel with no fee of $77.02. And I will try everything that I can because this is totally unfair and wrongful .Brenen.

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  SAUNA DOES NOT WORK PROPERLY, cant work out disabled veteran with bodily injuries. Need heat to relax tension and bodys aches. Signed up for gym because of sauna. Already spoke to GM **** ********** he says its working properly. So I guess Im not sitting in a slightly above average room temperature room right now. DONT COME HERE

• Initial Complaint

  09/24/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  MY WIFE, ******* ****** HAD A RANDOM CHARGE OF $96.98 TAKEN OUT OF HER ACCOUNT ON 9/18/2024. ON 9/19/2024, WE NOTIFIED THE MANAGER, ******** OF THIS UNWARRANTED CHARGE. ON 9/20/2024 HE SUBMITTED THE REQUEST OF REFUND WITH CORPORATE. IT HAS NOW BEEN 3 BUSINESS DAYS AND NO RETURN OF FUNDS. PLEASE ADVISE.

• Initial Complaint

  09/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I need to cancel my gym membership, I am moving out of state and there is not another youfit near my new place. I went in person to the gym and they told me to contact the customer service line. I then got an email saying they are transferring to a different department. I then get a call from a manager at a gym location saying i had to come in person to cancel. I just need to cancel my membership, I am not bound by a contract. I keep getting the run around. My account number is ********** my cell phone is ********** ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩