ComplaintsforCashfordiabetics LLC

• Initial Complaint

  10/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  They issued me a check and I go to cash it at their bank and the bank says it's fraud, so I argued with the company and they finally sent me another check and the same thing happened. So I am out of money.

  

  Business response

  10/22/2024

  *******,

  Thank you for reaching out to us! We are a bit unsure why you are filing this complaint. We do see that you sent us a shipment in January 2024 and that we mailed you a check for the amount promised the same day that we received it. Our email records do show that you had trouble cashing that check. To be clear, our conversation records show that you were trying to CASH the check and not deposit the check. It appears that you were trying to do so at a ******* location. 

  Please do understand that we do NOT control the individual decisions of financial institutions. They have control over whether or not to give someone CASH for a check when that person does not have an account at the institution. 

  We see that we sent you a replacement check per your request for a new check. We mailed that to you in February and we have not hear from you since. If you just recently tried to cash or deposit the check then it is not surprising that they would not honor it as the check is way more than 90 days old. While we do not put expiration dates on our checks, most financial institutions do. 

  We do see that the replacement check that we sent to you was never cashed or deposited. We would be happy to send you a replacement check again. 

  Please reach out to us directly so that we can make sure that you get paid!

  

  Business response

  10/22/2024

  We do really want to work with this customer just as we tried to do in February. It appears that they do NOT have a bank account and that is why they are struggling to cash the check that we sent to them. If they had a bank account then they could deposit the check and have access to the funds in 2-3 business days depending on the institution. 

  We hope you understand that many financial institutions have put in place increased check fraud protection which is making it exceedingly difficult for individuals without a bank account to cash checks. We have reached out to your representatives at *************** and there is little that they can do to assist because these decisions are made at the local place and may actually be because of the history of the individual attempting to cash the check. 

   

  Customer response

  10/22/2024

  Hi I read the response, and just to let them know I tried cashing the check at their bank and the bank wouldn't do it. But I am willing to try again. So if they can reissue me a check. 

  Thank you

  Customer response

  10/22/2024

   
  Complaint: 22441624
  
  

  Hi I read the response, and just to let them know I tried cashing the check at their bank and the bank wouldn't do it. But I am willing to try again. So if they can reissue me a check. 

  Thank you

  
  
  Sincerely,
  
  ******* *****

  

  Business response

  10/28/2024

  We cannot handle this over BBB messaging. Please reach out to us directly at ************************************************************. 

  We do apologize but we have sent you multiple checks that you should have no problem DEPOSITING. We believe that you are attempting to CASH our checks and we unfortunately do not control the choices at individual institutions (even ***************) on whether they will give you cash. Thousands of our checks are successfully deposited each month. Many of our customers do cash our checks but do so at places where they have a pre-existing relationship. 

  If you do not have a bank account then please reach out to us directly for possible solutions. 

   

   

  Customer response

  10/30/2024

  Hi, I had tried to cash the check at their bank and that bank also said it was fraud, I would like for them to send another check that is not fraud, I do not have a bank account to deposit it.

  Thank you

  *******

  Customer response

  11/01/2024

   
  Complaint: 22441624
  
  

  Hi, I had tried to cash the check at their bank and that bank also said it was fraud, I would like for them to send another check that is not fraud, I do not have a bank account to deposit it.

  Thank you

  *******

  
  

  

  Business response

  11/01/2024

  *******,

  We do regret to hear that you do not have a bank account as that does make cashing a check exceedingly difficult. Please understand that issue is outside of our control. We can send you another replacement check but you will run into the same issue with any financial institution because you do not have a relationship with them and they do not just give out cash to people they do not know, even if the check comes from an account at the institution. Arguably, they are even more guarded cashing checks to individuals they do not know that are tied to an account at their bank. We do encourage you to open a bank account and then you would not face this issue at all. 

  Since that seems to be the only solution that you want we will go ahead and send you another replacement check. Please be prepared to take that check to a 3rd party check cashing place that may have lower fraud protection standards. 

   

  Customer response

  11/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  04/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Two boxes where mail to them on April 16th 2024.they got them 4 days later i was told my check was sent out on April 22nd for $64.00 has been longer then 10 days.... there boxes get here faster then there checks.... not right and never again. sender beware.

  

  Business response

  05/01/2024

  Hi ***,

  Thank you for reaching out to us! We were sad to see that you filed a complaint against us after we sent you an email fully explaining the payout timeline. As mentioned, in our email to you on April 27th checks can take up to 10 BUSINESS DAYS to arrive. As a reminder, the **** determines mail deliverability only by BUSINESS DAYS which is Monday-Friday. They do not count Saturdays or Sundays. We prominently state the following in our ABOUT section on our website: "Call us old-fashioned if youd like, but we prefer to stick to paper checks to ensure the security of your online account when you sell test strips or CGM devices. Keep an eye out for your check in the mailbox, it typically arrives within 8 business days!"

  As your complaint mentions, we received your shipment on Saturday, April 20th and your check was mailed Monday, April 22nd (the next business day). The day that you filed this complaint (April 30th) was only BUSINESS DAY six since your check was mailed. 

  When we process a payment we send an email to every customer with a date that the **** ESTIMATES that your check will be delivered. We see that the **** estimated that your check would be delivered on April 30th. We are truly sorry that was not the case. Please understand that it is simply an ESTIMATE and not a guarantee of delivery. We do not control the speed at which a check is delivered once it has been processed for printing and shipping. 

  Our NUMBER ONE goal is always to make sure that our customers get paid. We are always happy to send a replacement check to a customer but we always ask our customers to wait up to 10 BUSINESS DAYS before submitting that request. Once we receive that request we put an immediate stop payment on the original check that was mailed to you and process a new one to be sent. If your original check was to arrive then you would not be able to cash it. 

  We urge you to please wait until BUSINESS DAY 10 (Monday, May 7th) for check #***** for $64 to arrive.

  We should also add that given the volume of our business, we ship our free mail kits and our checks from different locations and use different methods of shipping. While uncommon, some times free mail kits do arrive faster than checks. 

  If it does not arrive by then we will HAPPILY issue you a replacement check right away! 

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sent this company 4 boxes of retail Dexcom G6 Sensors. The pay out was supposed to be 640$. I took pictures of the boxes and paperwork because I read on numerous other sites that they would try to scam you out of the material or the payment. My check was for 520$ saying they were non retail. I have a video on me packing the D6 boxes into the *** box and pics of all sides including the Serial #s. I also have the invoice from ******** the medical company showing that they are RETAIL.

  

  Business response

  08/29/2023

  *****,

  We sincerely appreciate you raising your concerns about your payment through the BBB complaint portal. We are always happy to address any concerns or questions that a customer has about their payment or the process. We do wish that you had given us time to respond to your initial email instead of immediately filing a complaint with the BBB and a 1-star review on TrustPilot. 

  As our customer service agent explained to you, the Dexcom sensors that you sent to us were coded STS-OR-003 which is the code for NON-RETAIL sensors. Retail sensors are coded STS-OE-003. The price table that is included with every free mail kit (attached to our response) clearly states that we pay out $130 for Dexcom sensors that are marked STS-OR-003 ($160 for STS-OE-003 RETAIL sensors).

  In your colorfully written email you stated that you have photos of what you sent to us but did not included. In our response, we noted that we would love to see the photos so that we can match them up against the photos taken of the contents of your shipment during the inspection process. Our response included the photos from the inspection report showing that every box that you sent to us was coded STS-OR-003 and that you were paid the $130 per box as promised. We understand that you expected $160 per box because you bought the sensors at a retail location but unfortunately it is the code on the box and not the location where you acquired it that matters. 

  However, given that you were a first time customer our customer service agent granted you a one time leeway check of $120 because despite our best efforts we do understand that the process can be a bit confusing at first.

  After seeing your complaint and review, our owners later that morning responded to you as well reiterating that you were treated honestly, transparently and reliably based on the contents of your shipment. They noticed that you did include the photo you referenced you had in your complaint. The great photo that you took and provided to the BBB confirmed that the 4 boxes of Dexcom 3ct sensors that you sent to us were all coded STS-OR-003. You were paid the full payout of $130 for each of the 4 sensors, exactly as stated we would in the price table included with every free mail kit. 

  Despite knowing that we treated you honestly and fairly from the beginning, our owners are still granting you the $120 leeway check as promised by our customer service agent. We hope this shows that we are an honest, transparent and reliable business and that we actually went above and beyond to do right by you. 

  We do hope that you will reconsider your complain given the photo that you provided and the information included with your free mail kit (plus the email we sent to you mentioning that we pay out $130 for NON-RETAIL sensors). We also stress that your anger should be pointed at the place that sold you the Dexcom sensors claiming that they were retail when the coding on them is for prescription use only. 

  Again, we thank you for your business and do hope that we have come to an amicable solution!

   

   

   

   

• Initial Complaint

  06/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sent Cash For Diabetes my test strips in their packaging. They received it and sent me a $30 check I went to cash the $30 check and it bounced. It says on the check do not **********. I called CashFor diabetes and was told to go to their Bank becsuse they would not replace the check. Instead of replacement, I should go to their bank instead of my own. Ive been sending Cash For a diabetes test strips for almost a year and cash them at my bank with no problem until I got this check. Because of the insufficient funds from CashFor diabetes my bank charged me a fee of $35, for their bounced check. I want cash for diabetes to refund me the $35 that my bank charged me

  

  Business response

  06/20/2023

  Hi ******,
  We see that you filed a complaint against us with the BBB. We are happy to address that directly with you. 
  
  Our records indicate that you reached out to us on April 14th regarding your March 26th 2023 shipment and that you had not received your check for $35 for that shipment yet. Per your request, we immediately issued a stop payment on your original Check #***** and issued you a new replacement check. That replacement check # was #*****. 
  
  We see that you then must have found your original check #***** and attempted to cash it on May 24th. Over a month after we had placed a stop payment on it per your request. We want to stress again that the stop payment was placed at your request when you wanted a replacement check and we must receive confirmation from every customer prior to doing that. We request confirmation to avoid this very issue. We absolutely know that you had no intention to do this but we also must place a stop payment on a check immediately because we have had a number of customers state they "lost" a check only to see that same check cashed with the hopes of still receiving a replacement check and getting paid twice. 
  
  When you reached out to us on LiveChat about the issue cashing your check. Our chat history on LiveChat shows that our first request was that you confirm that you are attempting to cash the correct check. Please understand that your check did not "bounce" it simply had a stop payment on it. 
  
  We do see that the replacement check #***** has not yet been cashed. We will immediately send you yet another replacement check for $35 but please note that we will issue a STOP PAYMENT on check #***** and we will not be responsible if you attempt to cash that one. Your replacement check will have a new number that will be issued at the time of mailing. We believe that once that check is cashed for $35 you will be made whole.
  
  We next received a shipment from you on May 25th and we mailed you a check for $30 that day. We see that you successfully cashed that check on June 9th. Those funds have been withdrawn from our account without issue so we know that it was cashed successfully. We want to stress that you are confusing two different shipments. Your most recent shipment did not have any issues just like all of the previous ones! 
  
  We truly apologize for this issue but this is exactly why we always stress a bit of patience with every customer before requesting a stop payment on a check and requesting a replacement check. 
  
  We do hope that once you receive your $35 check as Replacement Check #2 for Shipment ****** that was received on March 26th and was given a value of $35 you will withdraw your complaint. 
  
  Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩