Business ProfileforCashfordiabetics LLC

Hi *******,

Thank you for reaching out to us and leaving your review! We are always happy to more thoroughly explain a payout that someone receives. We are sad that despite the fact that you have sent us 5 shipments in the past year and received over $200 from us you still feel that it has been a 1-star experience. 

We have customer service agents standing by Monday-Friday from 9:00am CST - 9:00pm CST. We see that you have sent us emails and used our LiveChat feature but you have only asked questions about the status and method of payment. We do not see any record of you reaching out via email, LiveChat or text message with any questions about making sure that you receive the full payout. Had you asked about ensuring full payout we would have reminded you about our policies regarding damaged items. 

Nonetheless, please note that we provide clear and direct information about all of our policies regarding the payout calculations right on our website. Prior to requesting a free mail kit from us or a QR code you had to check a box confirming that you had reviewed it. We then re-state that same information next to the second form that you had to fill out. 

Our records show that you have sent us a total of 5 shipments over the last year. In total, we have paid you $216 out of a possible $246. As we explained in the inspection reports that you received with your check, you did not receive the full payout on 2/5 of the shipments due to damage to the boxes. 

The shipment we received in July 2024 received a lower payout because two of the boxes that you sent to us had been damaged by the improper removal of a label or sticker. Please note that our NUMBER ONE instruction states, "Inspect the items that you are selling. Make sure that they are factory sealed and unexpired, If there are any stickers or labels on the box please leave them on and we will remove them. If you attempt to remove the labels, damage caused to the box by the improper removal of a sticker may disqualify the submission."

Despite our instructions, the photos from your inspection report show that labels had been improperly removed which caused damaged to the box. Please note that we granted you leeway and did not disqualify the two boxes but instead issued a half payment. 

More recently, we received a shipment from you that came to us DAMAGED because of the soft packaging you choose to send your supplies to us. We are happy that you are using our ship it yourself method through our partnership with *** but please note that we state prior to you being able to request that QR code that customers must use a STURDY box (we even put it in all caps!).

We suspect that you are using the ship it yourself method because we are giving a $10 bonus payout for using that method. Please understand that part of that $10 bonus payout is to reimburse customers for the cost of purchasing a sturdy box (if they do not have one already). 

We are not sure why you chose to ship in a soft container when we stated repeatedly that damaged boxes do receive a lower payout and that we require customers shipping themself to use a STURDY box. 

We truly wish you had reached out to us directly.