ComplaintsforLegal Consulting, Inc.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  We attended an LCI workshop on March 29, 2023. We agreed to LCI getting our timeshare contract at Vacation Village legally canceled with a 100% Money Back Guarantee if not completed in 12 months. All documents were sent to ******** in the timeframes required; I have the proof. The Estopppel Fee posted on the Vacation Village site on 5/24/23, so it looked legit. No issues occurred with ********. After the 12 months was up, I contacted ********. I was told that Vaca Village doesn't do buy backs, that they tried to sell the timeshare, but it was difficult for people to get financing, and because it was a Tri-ennial, it hadn't sold. I told them about the Guarantee and they said that was with LCI. Since then, many calls and emails to LCI have gone unanswered until today. While I was on hold AGAIN, I got 3 calls from from a Texas number. Angie ****** said she was calling from her personal number (a death in the family) but it was about LCI. Why was I calling many multiple times and not leaving a message? I explained being placed on hold for 7 minutes and it said goodbye and hung up on me. She thanked me for telling her and that she'd let them know. She then told me Joe ****** had died and that his affairs are in probate. It will be at least another 2 months before a refund can be issued - that is if I did everything correctly, and if they don't sell my timeshare in the next 2 months or so. She will contact me when probate is over. Could a legitimate business not tell clients the owner has died? Is this legal? Is this a sole proprietorship? That's the only way this would be in probate. There is a FB page that states it is for LCI owner Joe ******, with no postings since 2020. There is also an obituary for an H. Joseph ****** in Warsaw, KY (RIP) from December 2023. However, there is also a GoFundMe page for his surviving son? If dad was a successful business owner, why would his son need a GoFundMe? How are these types of business practices allowed in our country?

  Business response

  06/13/2024

  Dear Ms. **********,
  
  Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience you have encountered during the timeshare cancellation process with Legal Consulting Inc.
  
  We understand your concerns and want to provide clarity regarding your situation. The cancellation process for timeshares can be complex and, in some cases, extend beyond 12 months due to various factors, including the need to find new owners for the timeshare properties. While we have successfully closed out many Exploria and Vacation Village properties, some cases may take longer.
  
  Regarding your refund request, we regret to inform you that the passing of LCI’s owner, *** ******, has resulted in delays due to the probate process. This legal process has temporarily affected our ability to issue refunds. We assure you that once the probate process is completed, we will address all unresolved cases promptly, and the funds will be released accordingly.
  
  We recognize the importance of transparency and communication, and we apologize for any lapses in this regard. Our team, including Angie ******, is working diligently to keep all clients informed and ensure that all issues are resolved as quickly as possible.
  
  Please know that we are committed to honoring our 100% Money Back Guarantee. If your timeshare is not sold until the probate process is complete, your refund will be processed as stipulated in our guarantee.
  
  We appreciate your patience and understanding during this difficult time. If you have any further questions or require additional assistance, please do not hesitate to contact us directly.

  Customer response

  06/21/2024

  
  Complaint: 21841033
  
  I am rejecting this response because:
  You mention the cancelation process can be complex & take beyond 12 months. At this point, it has been almost 15 months already. LCI wrote and gave us the 12 month guarantee, and is now not honoring it. Maybe better communication during the process about the process taking longer &  the death of the owner & the probate issue would have been more transparent, but that didn't happen. Last week, we called from another number and said we wanted to talk to someone about the sale of our timeshare. Before we could say we are already clients, she said your company would gladly sell our timeshare. If the company is in probate, how can you take on new clients? After reading other complaints here and our problems with LCI and the refund process, I would like some proof that the company is in probate and cannot distribute my refund. I would also like bi-weekly updates via email about the probate issue, the status of the probate process, and any other related information. And last, but not least, I still want my 100% guaranteed in full refund of $7057.00. Thank you.
  Sincerely,
  
  Michele **********

• Initial Complaint

  06/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Paid to have timeshare contract broken. Guaranteed completion by 3/30/2024 or full refund of $9,666.00. As of 4/15/2024 I requested refund as stipulated in guarantee. Many phone calls later, I am informed that the original owner of LCI has died and his estate is in probate. Therefore, I cannot receive refund until the court has ruled on his estate. I think this is bogus and I want the refund.

  Business response

  06/13/2024

  Dear Ms. *******,
  
  Thank you for reaching out to us and sharing your concerns. We sincerely apologize for any frustration and inconvenience you have experienced regarding the timeshare contract cancellation and the subsequent refund process.
  
  We want to assure you that we are actively working on your case. There are instances where the timeshare cancellation process can extend beyond 12 months due to various complexities involved. We understand that this can be a lengthy process, and we offer clients the option to halt the process and request a refund if they choose to do so.
  
  Regrettably, with the recent passing of the owner of Legal Consulting Inc., there have been unforeseen delays as the estate is currently in probate. This legal process has temporarily impacted our ability to disburse refunds. However, we want to assure you that once the probate process is completed, this will be addressed promptly, and the funds will be released accordingly.
  
  We truly appreciate your patience and understanding during this difficult time. If you have any further questions or need additional assistance, please do not hesitate to contact us.
  
  Best regards

  Customer response

  06/18/2024

  
  Complaint: 21785064
  
  I am rejecting this response because: The legal firm is in possession of $9,666 of our money and is unable to meet the requirements of the contractual agreement. therefore, I believe that it its reasonable for me to expect interest for the time between the contract agreement of Mar. 30, 2024 and whenever the refund is available. I would assume the firm has the money invested, and is therefore earning interest on my money.
  
  Sincerely,
  
  Andrea *******

• Initial Complaint

  05/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I've had timeshare and have been unable to use it. I want to get rid of it. I went to this business to get rid of it. I gave them 5k to get rid of time payments. I had time payments of 700.00. I cancelled the checks.

  Business response

  06/05/2024

  Dear Mr. ****
  
  Thank you for reaching out regarding your concern. We understand that you are seeking a refund related to your timeshare contract and the services provided by Legal Consulting Inc.
  
  We have been actively trying to contact you to address this matter and provide assistance, but unfortunately, we have not received any response to our attempts. It's important to us to resolve your concerns promptly and ensure your satisfaction.
  
  Please reach out to us at your earliest convenience so that we can discuss your situation in detail and work towards an appropriate resolution.
  
  Thank you for your attention to this matter. We look forward to hearing from you soon.
  
  Best regards,

• Initial Complaint

  02/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Stay away from these frauds. On 1/10/24 we attended a presentation where LCI said the Timeshare company could foreclose and put a lien on our house if we did not bring our dues up to date. I called the Timeshare and they said that was untrue. They also informed me the we only owed $550 on the contract, and if we paid that plus $1,000 we could walk away. That is $6,850 less than the $8,400 that we were pressured into signing. It wasn't until 1/25, that the full weight of this commitment of $312 per month for 36 months hit me. On 1/25 I requested Angie ****** at LCI to put a hold on the contract. She said that she would, and would also inquire about renegotiating the contract due to hardship, and that she would call me back. Ms ****** never called me back, so I called her on 2/7. She essentially told me it's a done deal, that the hold is still on, but we still owe $8,400. I called ****** ******** ********* ******** (UCFS) on 2/7 and they said that they had already paid LCI! So, LCI is essentially charging us $8,400 for nothing! Just to backtrack a bit, I called UCFS on 1/25 and they would cancel the contract if they received the form from LCI. Ms ****** at LCI said she would not send that form. I am just now realizing this might be the form that's been in my folder all along. If I'm that slow in putting all this together, I am not competent to comprehend what we got ourselves into. We need assistance to get a refund. We do not need the services LCI offers. We are seniors on a fixed income. We need our money for dental and medical bills, not to mention whatever emergency comes along. Please help.

  Business response

  02/08/2024

  Dear Ms. *******,

  
  I hope this message finds you well. We appreciate your bringing your concerns to our attention.

  
  After carefully reviewing your case, it appears that your request for a refund is related to a cancellation attempt made outside of the rescission period. We understand that circumstances may change, and decisions may be reconsidered. However, we would like to clarify that our policies, in line with industry standards, do not permit refunds for cancellations made beyond the rescission period.
  We empathize with your situation and understand the importance of financial flexibility, especially for seniors on a fixed income. While we regret any inconvenience caused, we are bound by the terms and conditions outlined in our agreement.

  
  We remain committed to assisting you within the framework of our policies. If there are specific aspects of the contract or services that you believe warrant further consideration, please let us know. We are open to discussing options that align with our contractual obligations.

  
  Our team is here to provide clarification and address any outstanding concerns you may have. Feel free to contact us and we will do our best to assist you.

  
  Thank you for your understanding.

  Customer response

  02/09/2024

  
  Complaint: 21261485
  
  I am rejecting this response because:

  It is unjust and oppressive for LCD to demand an $8,400 payment from me for providing absolutely no services. I do not want them to provide services and they have not provided services. At this point both parties can walk away with neither party suffering any damages. The presentation by LCD to my husband and I contained scare tactics to entice us to sign a paper for services we do not want nor need. At this point, I consider this an extortion effort to by LCD take our money. It is causing anxiety at our household. We have limited income and already need to set aside funds for $2,000 worth of car repairs (2004 Ford), $2,000+ in dental care (broken tooth, 4 crowns), $700+ medical bills (defibrillator replacement, pharm, doctor). Anybody in their right minds would not have signed the LCD paperwork, but we did because they made us believe the Timeshare would come after our house and that our maintenance fees would keep doubling every year. That also said that they would contact our Timeshare while we were listening to the presentation. They said that they could get our Timeshare details ready for us prior to talking to us to make a deal. They did not do this. We need out of this situation PLEASE.
  
  Sincerely,
  
  Petronella *******

  Business response

  02/09/2024

  Dear Ms. *******,
  
  Thank you for your response and the additional details regarding your concerns. We understand the challenges you are facing, and we appreciate the opportunity to address them.
  
  We genuinely regret any anxiety or distress caused by the situation. We want to assure you that our intention is to work towards a resolution that aligns with your expectations.
  
  Regarding your rejection of our response, we acknowledge your desire to walk away from the arrangement without incurring any financial loss. While we empathize with your circumstances, it's important to clarify that the funds you provided were directed towards the initiation of services, as our team has actively engaged with Switch It / TSS in your case. As you've mentioned, the agreements, including financing terms with UCFS, were entered into willingly.
  
  We understand that circumstances change, and we are willing to accommodate your request to put the services on hold. If you choose to proceed with this option, we can provide the necessary transfer hold documents. However, it's crucial to note that this does not alter the existing financial agreement with UCFS.
  
  We are committed to finding a solution that considers your current situation, and we are open to further discussions to address your specific concerns. Please feel free to reach out to us directly.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Date of transaction 3/30/2022.I attended a timeshare cancellation seminar on same date. LCI promised that they would termination ownership of a timeshare I owned at Vacation Village of ********burg within 12-18 months. I did what the ********* ********** ******** requested by signing, getting some of the letters notarized and sending the letters to Vacation Village of ********burg and sending a copy to the ********* ********** ******** over the 12 month period. LCI was unsuccessful in terminating the timeshare ownership as promised. Now they are saying I neglected to return copies as requested. This is not true. I wanted to cancel the timeshare, therefore I did what was asked of me in sending out the letters they sent me and sending them copies by email or fax. LCI have refused to refund my money as guaranteed. Vacation Village of ********burg, Owner Number ******* Contract ID ******* Contract Number *************

  Business response

  02/08/2024

  Dear Ms. ********,
  
  I hope this message finds you well. We appreciate your taking the time to express your concerns, and we apologize for any frustration you may have experienced during the timeshare cancellation process.
  
  After a thorough review of your case, we understand that you attended a timeshare cancellation seminar on 3/30/2022, during which LCI promised to terminate your ownership of a timeshare at Vacation Village of ********burg within 12-18 months. We acknowledge your efforts in following the instructions provided by ********* ********** ******** (TSS) and the challenges you encountered during this period.
  
  Our records indicate that, while the cancellation process is still ongoing, there have been delays in receiving the necessary documents within the specified timeframe. The 12-month guarantee is contingent upon clients providing required documents within the 14-28 day window. Unfortunately, your delay in submitting documents has extended the processing time.
  
  We remain committed to assisting you in the completion of the cancellation process. However, we want to be transparent about the impact of the delays on the initial guarantee. As of now, the 12-month guarantee is null and void due to the extended timeline caused by delayed document submission.
  
  We understand your desire for a refund, and we would like to assure you that our team is actively working to fulfill the services outlined in your agreement. If you have any further questions or concerns, please feel free to contact us. We appreciate your understanding and patience as we work towards a resolution.

  Customer response

  02/09/2024

  
  Complaint: 20972435
  
  I am rejecting this response because: I forwarded each document to Vacation Village in ********burg as instructed and also sent a copy to ********* ********** ********.  The accusations that I did not follow through is a lie. If that was the case why didn't I get notifications of such. I was more than willing to do my part in canceling ownership of the timeshare. I even had certain letters notarized.  If the employees didn't do their part don't blame me. 

  I'm yet requesting a refund as indicated in my previous email. 
  
  Sincerely,
  
  Barbara ********

  Business response

  02/26/2024

  Dear Ms. ********,
  
  Thank you for your continued communication and for sharing your concerns. We understand the frustration you may be experiencing throughout this timeshare cancellation process.
  
  Upon reviewing your case again, we want to clarify that our previous response was not meant to suggest that you did not comply with the document submission. We acknowledge your efforts in forwarding the required documents to Vacation Village in ********burg and ********* ********** ******** (TSS). We apologize if there was any misunderstanding.
  
  However, it's crucial to reiterate that the success of our 12-month guarantee is contingent upon clients providing the necessary documents within the specified timeframe of 14-28 days. We regret that, in your case, there were delays in document submission, which extended the processing time and impacted the initial guarantee.
  
  Currently, there is a document that we sent to you in November that hasn't been returned. We kindly request your prompt attention to this matter, as it is crucial to moving forward with the cancellation process.
  
  While we understand your desire for a refund, it's important to note that the delay in document submission has affected the initial guarantee. We are committed to completing the cancellation process, and we appreciate your cooperation in resolving any outstanding matters.
  
  If you have any further questions or concerns, please do not hesitate to reach out. We value your understanding and patience as we work towards a resolution.

  Customer response

  02/26/2024

  
  Complaint: 20972435
  
  I am rejecting this response because: I did return all documents as requested and also sent the original to Vacation Village.  I would not pay $6 thousand dollars and not do my part to resolve ownership. As I said before, someone in the company is outright lying. You failed to do what was promised and contracted. In November I had had enough of LCI failures. Why keep up the facade when you had 2 years to resolve ownership and didnt. At this point , I have no faith in you. I want my refund.
  
  Sincerely,
  
  Barbara ********

  Business response

  03/12/2024

  Dear Ms. ********,

  
  Thank you for your continued correspondence and for sharing further insights into your situation. We appreciate the opportunity to address your concerns comprehensively.

  
  Upon reviewing your case history, we acknowledge the intermittent pauses in the process that you initiated. While we recognize that you ultimately decided to move forward, these pauses did contribute to delays in the overall timeline. Additionally, we regret any misunderstanding regarding the resort release form, as we aimed to facilitate a smoother resolution process for you.

  
  Our intention has always been to provide assistance in accordance with the terms of our agreement and to navigate any challenges you encountered during the timeshare cancellation process. We apologize for any inconvenience caused by these delays and for any distress experienced as a result.

  
  We remain committed to working with you to find a solution that addresses your concerns and provides a satisfactory resolution. If you have any further questions or would like to discuss your options further, please do not hesitate to contact us.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On August 2nd, 2023, I responded to a postcard mailer and attended a "seminar", in Concord N.C., to "permanently and legally eliminate all your timeshare obligations". The event was hosted by LCI, an "A+ BBB ACCREDITED BUSINESS" and presented by Jason *****(or Prye) with the support of Richie ****** and others. They assured the seniors there, LCI was the "Experienced, A+ rated" trusted company to save us time and money. DO NOT Trust the A+ rating OR LCI...... It was a master class of Lies and Deceit to scam senior citizens looking for an honest solution to their timeshare issues! Jason intentionally Lied about the existence of "recently passed (07/2023)", U.S. House Bill 435 ( It Does NOT Exist) governing timeshares that "becomes effective 09/01/2023". HB 435, the focal point of his presentation (for LCI), would REQUIRE "12 Years of Maintenance Fees, Legal expenses by a Timeshare attorney and extensive Time" to get out of your contract IF you Waited or were Not in the process, Before HB 435 went into effect!! But you have to start Before 9/1/23 Jason (for LCI), through lies and intentional deception, effectively created a false sense of urgency, requiring immediate attention, to avoid huge maintenance penalties, extensive legal fees and aggravation of wasted time. So many lies that day. Too many to recount here. I would Not have signed up, except for the HB 435 lie! For 4 months, my 1 request of Jason + LCI...."Please send me information on your presentation, HB 435." Dozens of calls, texts and emails to LCI, Jason, Richie ******, Angie (Office Mgr), Ken (LCI rep) and NOBODY has responded to give me a LEGITIMATE, FACTUAL answer to VALIDATE my request ! On the contrary, Jason has continued the lies. HB 435 is a LIE, they knew it and this company, willfully preyed on senior citizens trust to cheat them out of their money. IF it is not a SCAM, WHY has Jason and LCI Not answered my simple request? Why??

  Business response

  11/30/2023

  Dear Mr. ********

  
  We appreciate your feedback and the opportunity to address your concerns raised in your recent BBB complaint regarding the seminar hosted by Legal Consulting Inc. (LCI) on August 2nd, 2023.

  
  After a thorough internal investigation, we have noted some clarifications and would like to present the following information:

  
  House Bill 435 (HB 435):

  We acknowledge that there was a misunderstanding regarding the existence and details of House Bill 435 during the seminar. However, upon further investigation, we have verified that HB 435 is indeed a real piece of legislation that has been passed. We apologize for any confusion and are attaching the proof of HB 435 for your reference.

  
  Communication Response:

  We sincerely apologize for the lack of response to your repeated requests for information. This breakdown in communication is not reflective of our commitment to excellent customer service. Moving forward, we are implementing measures to ensure more efficient and timely responses to customer inquiries. I am also attaching the proof that both Jason and Richie responded on your messages.

  
  Senior Citizens Trust:

  LCI is committed to ethical business practices, and we deeply regret any distress caused by the misunderstandings during the seminar. We understand the trust that seniors place in our company, and we are committed to addressing and rectifying any concerns raised.

  
  We appreciate your patience and understanding as we work towards a resolution.

  
  Sincerely,

  Stephany ******

  Customer response

  12/01/2023

  
  Complaint: 20937718
  
  I am rejecting this response because:

  Dear Stephany,

    Thank you for the fast response, although, surprising that "a thorough internal investigation" was completed in 5 hours from my complaint to BBB, after LCI failed for 4 months, to answer my simple request.

  Regarding your investigation response:

  1  I never received any answers from Richie ******. Numerous calls to Ken and Angie stating exactly that and No response from them. Why did Richie or someone from customer service not call if he knew I was concerned and having issues about the lack of response?

  
  2  You sent Jasons same (inaccurate) Florida HB 435 that "Died in Business and Professions Subcomittee"  3/12/2019 . Please read your attachment. In addition, Jason presented a version of HB 435 that covered the U.S., not just Florida. Please read my original complaint. 

  3   Four (4) of the attachments are duplicates.

  4   Still no justification as to why it took 4 months to respond to my one (1) simple request, Please send me Valid proof of the existence of the HB 435 that Jason used as the centerpiece of his presentation. And still, you have not yet provided any concrete information.  The office of my congressional representative could not confirm that it exists. Why is that?

  5   I would Not have signed with LCI if I had known HB 435, as presented by Jason and LCI, was false. Along with the false claims that my timeshare would charge me large legal fees and other false or misleading statements made in the presentation and the lack of response from LCI customer support, a full refund is in order.

    

  I will attempt to attach some information.

  Thank you for your time.

  
  Sincerely,
  
  Thomas *******

  Business response

  01/09/2024

  Dear Mr. ********
  
  I hope this message finds you well. We appreciate your detailed account of your experience with LCI and your concerns regarding the information presented during the presentation. Your feedback is valuable to us, and we take your concerns seriously.
  
  Upon careful review and consultation with our management team, I regret to inform you that we are unable to fulfill your request for cancellation to UCFS. As per our records, the contract was successfully fulfilled, and the timeshare exit process was completed.
  
  We understand the frustration caused by the misinformation presented during the presentation, particularly regarding HB 435. We sincerely apologize for any confusion or inconvenience this may have caused. We will investigate the matter to ensure that such discrepancies are addressed promptly and effectively.
  
  If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are committed to addressing your needs and providing the necessary assistance to the best of our abilities.
  
  Thank you for your understanding, and we appreciate your time and patience.

  Customer response

  01/19/2024

  
  Complaint: 20937718
  
  I am rejecting this response because:

  
     I appreciate that management has responded, however, after considering their response, that declined my request for a refund, my position on this issue remains unchanged. Having reviewed the communications (and lack of) from LCI along with key points for my initial request, I, respectfully, believe that compensation is warranted.

  
     My compensation demand is justified by the ethically corrupt presentation by Jason and the intentional efforts of LCI management to completely disregard my reasonable, simple request and communications. Your deliberate lack of credible business ethics, in an effort to cover up Jasons actions (on behalf of LCI) and in the hope that I would just lose interest and give up, are Not BBB A+.   LCI management displayed No concern for the calculated dishonesty, deceit and outright lies, publicly presented, in order to swindle me and others who were there in good faith and trust. Instead, LCI doubled down on the lies and coverup.

  
     When Jason, Richie, Ken and the owner failed to respond, I made several calls to LCI directly.  Angie (office manager) eventually heard my request and concerns, she sympathized, gave me her direct phone number assuring me (as Ken did), "the owner would never allow this behavior"!  She said that management would be advised, made aware of my complaints.  Angie never responded and subsequently failed to return any of my repeated messages to her phone and LCI customer service.  Why is that?
     After 16 weeks of LCI`s negligence to respond, I contacted BBB.  **Within 5 hours, Stephany ****** rebutted my complaint with the same exact lies and false documents as Jason had presented. In 5 hours?..."After a thorough internal investigation"....she concluded that,
  "upon further investigation, we have verified that HB 435 is indeed a real piece of legislation that has been passed" and "attaching the proof of HB 435".
  If there was an "investigation", she and management would have seen, in the attachment she submitted, the Florida (not U.S) HB 435 died in subcommittee. Why is that? 
     Your most recent response to BBB states...."Your feedback is valuable to us, and we take your concerns seriously."  And..."We will investigate the matter"... Didn't Stephany already complete a 5 hour investigation, 6 weeks ago???
  
     I could continue with the parade of lies and efforts to dissuade me but I will finish with another statement, as submitted in Stephany ******`s, LCI response to BBB.   "LCI is committed to ethical business practices...".  Show me!
  
     If that is True and I am to be convinced of your sincerity and integrity, then LCI should, in fairness and good faith, pay off the balance ($4732.90) of my UCFS obligation ($5800), to rectify all of LCI`s less than "ethical business practices" towards me, in their concerted efforts to avoid responsibility. 

  I would respectfully request that you seriously consider this settlement, as an example of true customer service.
  Your continued time and attention to this matter, would be gratefully appreciated.
  Thank you in advance and I look forward to your timely response.
  
  Sincerely,
  
  Thomas *******
  
  
  Sincerely,
  
  Thomas *******

• Initial Complaint

  06/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Buyer beware! Wife and I attended a dinner presentation and signed up for the program; service agreement presented a "liquidation" cost of $27,756 plus a $2495 processing fee for an agreement subtotal of $30,710. A trade equity of $20.753 reduced the cost to $9,957. At the presentation of the agreement I challenged the trade equity figure and was told if there was an error it would be corrected. Timeshare organization confirmed $27,900 equity. Repeated calls to customer service and director of operations plus e-mail; no response. I called and stated I wished to cancel. Director of operations called and advised there was no cancellation provisions in contract. He also advised we had no equity in the timeshare. Director of ops stated 30 plus years of experience in time share industry. He was sarcastic and condescending, I suspect for the benefit of a youthful co-employee in earshot. Lack of response from customer service personnel blown off to administrative personnel are unfamiliar with operations procedures. My Impression: On line research revealed $2500 to $5000 a more appropriate cost for timeshare cancellation. Internal algorithm calculation of liquidation cost and trade equity resulted in $5,000 overcharge. The lack of transparency in calculation of cost was most disappointing.

  Business response

  07/05/2023

  Dear Al *******
  

  
  In regards to your complaint, I have taken the time to do some research and speak with the employees that worked with you directly. They were very transparent and forthcoming with the fees and the cost of your timeshare cancellation. Our formula is comprised of specific expenses and fees directly associated with your timeshare company. In our industry, each timeshare company has a different set of fees and costs in order for them to allow our company to legally cancel your timeshare. This is a legal process that goes through the court system. We have legal fees, filing fees, attorney fees etc. This is a process which takes time and is full proof. We discussed with you in detail, every step, and every fee that you would incur through the process of exiting your timeshare. If you look at your contract, you signed and initialed after each and every step of the process. You were told all the fees upfront before you signed our legal and binding contract. Nothing was hidden from you. There were no hidden cost or fees . Every fee and cost are stated clearly and concisely on the contract that you signed with us on April 12, 2023.

  
  I hope this resolves any questions or concerns you may have. We appreciate your buisness.

  Customer response

  07/05/2023

  
  Complaint: 20201222
  
  I am rejecting this response because:I contacted my timeshare after I received the reconveyance deed paperwork. I noticed it was prepared by my timeshare. The representative I spoke with advised me that there was NO charge for me to surrender my. deed. The previous $500.00 charge for surrender of my time share was rescinded. Why was I not advised by someone that bragged about 30 plus years in the timeshare business that I could get out for NOTHING.  I was also misinformed about the status of my 360,000 points. I was told 240,000 were mine to keep and use, all were zeroed out. 
  Sincerely,
  
  Al ******

  Business response

  07/06/2023

  Dear Mr. *******

  The day you hired us, we contacted your timeshare company to cease and assist. Which starts the cancellation process immediately. Each timeshare company has different rules and regulations. This is completely common and out of our control. Points/Weeks/ any other usage typically goes away when the property is transferred. Once transferred, you do not retain usage if a property is no longer in your name.
  
  If it was free to get out of a timeshare, everyone would do that. Unfortunately that is a myth that the timeshare companies say to stop you from canceling, the same lie they told you when they sold you the timeshare.

  Customer response

  07/10/2023

  
  Complaint: 20201222
  
  I am rejecting this response because:I waited until Monday 10 July to call my timeshare and confirm I can cancel my time share at any time at 0 expense. The erroneous info at the sale presentation by LCI included my heirs and a projected additional liability of $94,927.00 for 30 weeks of vacation with no exit strategy.  The executor of my estate can surrender the property at 0 cost to my heirs. Misrepresenting the truth is a scam in my opinion. I am retaining my timeshare ownership.
  
  Sincerely,
  
  Al ******

• Initial Complaint

  06/13/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  LCI timeshare exit is a complete scam. They have tried to extort my family with ongoing threats. They were not available during the entire rescind period and would always say they were sick and not in the office. They fraudulently coerced my parents into a ridiculous contract taking advantage and abusing elderly people with debt they can’t afford. Then outright lying to us over the phone. I will continue to fight this and bring this to the attention of all legal entities.

  Business response

  07/17/2023

  Dear Mr. *****,

  We have put your timeshare cancellation on hold  at your request. In the future if you decide you would like to proceed with your timeshare cancellation, just let us know. 
  

  Kind Regards,

  Stephany ******

  Customer response

  07/22/2023

  
  Complaint: 20176835
  
  I am rejecting this response because: I have not received cancellation confirmation. Federal law requires a 3 day right to rescission. We were not given any documentation to request this and we’re ignored. You refused to speak to us for a month not giving us the opportunity to cancel and did not accept our letters. Your representative laughed and made fun because we were tricked and pressured into something disgusting and dishonest with threats to ruin our credit. You should not be allowed to operate. You say your putting it on hold, but continue pressure for payment without any communication. 
  
  Sincerely,
  
  Gene *****

  Business response

  08/07/2023

  Hi,

  This transaction is already refunded. Attached is the receipt for the refund. The complainant is also informed about the refund.

  Customer response

  08/10/2023

  
  Complaint: 20176835
  
  I am rejecting this response because:

  This is a partial refund. Once again they have not sent anything in writing. We were signed up for a loan for 13,000. That is also to be cancelled. This was the violation all along. This is a sneaky response and a partial truth. It’s the loan that we were denied our federal right to rescind. They contacted me to let me know they were working on it, but still no response in writing and keep getting late payment notifications. It’s ridiculous how long it’s taking, if they are”working on it”. People should be protected from companies conducting business this way. 
  
  Sincerely,
  
  Gene *****

  Business response

  08/10/2023

  Dear Mr *****,

  
  We have worked extensively with you and refunded you our portion. With any creditor, when you take out a line of credit you have to deal with that creditor directly. We have refunded you any monies we received. We have no authority over a third party creditor.

  We have went above and beyond to find a resolution and have absorbed all cost. You filled out a contract with a lender to barrow money. You have to contact that lender to resolve any issues with them directly. I attached the refund receipt and the contract that you had with UCFS.

  Customer response

  08/11/2023

  
  Complaint: 20176835
  
  I am rejecting this response because:
  
  The contract you speak of was presented by your company so that you could pay yourself more for a service you could not provide and was done by pressuring an elderly couple that could not comprehend or understand what was being done . Also your company did not provide the lawful rescission period. You did not provide any documents to rescind… we made several attempts to contact you thru email, phone and certified letters, starting less than 24 hours from the time of your meeting, and ongoing for months. We were avoided at first, then told it was cancelled only to find out it wasn’t because the owner got angry. When I contacted the “the third party “ they said they needed it in writing from you and hadn’t heard from you at all. You continue to misrepresent the facts. You stated that it was a process and strung us along for over 3 months. Your company should not be allowed to operate in any state. Your business practices are unethical, and should be reviewed by the FTC and BBB as this should not be allowed to happen to anyone else. 
  
  Sincerely,
  
  Gene *****

  Business response

  08/25/2023

  To whom it may concern,

  Even though the so of Mr. ***** have provided no proof that his parents are unfit to sign a contract, we reimbursed them 100%. We have also called for cancellation to UCFS. We have done everything that fulfills our contract with them. Attached is the screenshot from UCFS portal itself that Mr. ***** is in deed a cancelled deal already.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I owned 2 time shares that we wished to dispose of. The first time share is with ******* ****** (Vistana). The second is with ********** Adventure Club. We contracted with LCI to dispose of these 2 time shares. They guaranteed us the contracts would be disposed of within one year of April 06, 2022 and we paId them $12,559.68. It is now May 24, 2023 and the only action that has occurred is that we are rid of the ******* time share. LCI or their subsidiary Switch It had nothing to do with the termination of this contract. My wife and I were able to contact ********* Capital the owners of ******* and were told not to pay the maintenance fees and our contract would be cancelled. We were concerned that this action would affect our excellent credit rating. We were assured that the action would not cause any damage to our credit rating. On August 31, 2023 the contract was cancelled and we received a "cancellation notice" that the contract was terminated. This termination has not affected our credit rating. On May 08, 2023 we sent demand letters to LCI via next day UPS and US Postal Service certified mail, requesting the return of our $12,559.68. As of today we have not received any reply from them. We attempted to call their offices Destin, FL and Cincinnati, OH and we were told by a gentleman from northern Kentucky that someone would "call us back"

  Business response

  06/07/2023

  Dear Anthony and Patricia, 

  
  We are currently in the final stage of your timeshare cancellations. Unfortunately timeshares that are located outside of the United States can take longer and is beyond our control. The laws and regulations are completely different. We have worked diligently on your file and are in the last stage of the cancellation process. You will be legally released from both of your timeshares, as stated in our legal and binding contract.

• Initial Complaint

  05/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I accepted an invitation to get info about Timeshare Deed Cancellation at a free dinner. When I said I wasn’t ready to use their services, they got ugly and told me they were sending in my signature opting out of the option even though I did not sign anything and said I didn’t want them doing that. They said, “Too bad, we already did it.”

  Business response

  05/12/2023

  Dear Marianne

  
  First, I would like to apologize if any member of our team made you feel uncomfortable in anyway, we try to provide a nice dinner and atmosphere for all of our guest and potential clients. I have never heard this claim before and I will address each team member that you met was on that day , there are times when our team does good extremely busy and I I want to thank you and hope you enjoyed dinner. We are always striving to make our team better. Thanks for your input and I sincerely apologize.

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