ComplaintsforLegal Consulting, Inc.

• Initial Complaint

  04/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This business—LCI, guaranteed that they could terminate our timeshare contract. We met with them on September 30, 2021 and paid them over $5300. We were told that we needed to allow at least 60 days or more for them to do the research. We submitted the information they needed right away and waited to hear from them. When January 2022 came along and no communication from LCI, I started calling and emailing. I left several messages via phone and email with no response. This past fall, when it had been a year with no response, we began asking for our money back—to no avail. Now we are 17 months past our original meeting date and no communication or satisfaction of the guarantee has occurred. When I initiated a communication via BBB with the company a few months ago I did receive a short response from Mr. O’Hara, president and owner of LCI. His response was that he needed our names in order to research our request. Our names were included in the original email so that was a deflection from answering or honoring our request for reimbursement. Having read many similar complaints about this company on your site—I still wonder at how they can boast an A+ BBB rating. How can that happen? Your response would be appreciated, Lin **********

  Business response

  05/04/2023

  Dear Mrs. **********, 

  
  In response to the complaint that you filed with the BBB, we are very saddened to hear that you are dissatisfied with our company. We have worked diligently on getting you released from your timeshare. This situation is very unique and rare due to the fact that your timeshare is in Austria. There are different laws governing European properties and timeshares. This is completely out of our control. The response time alone is 45 to 60 days longer, In addition to different time zones.

  
  As per our conversation back in February, we had come to the final stage of your timeshare cancellation and offered you 3 different exit options. We continued to work on the termination with you after the 12 months moneyback guarantee had expired. We did not receive any information that you were wanting to stop and or cancel our services. Therefore, we obviously continued to finalize the timeshare cancellation. We do need your cooperation to do the final steps of this cancellation. We have fulfilled our contract with you. If you could, please reach out to us at your earliest convenience to inform us of your decision on final exit step. We take great pride in servicing our clients and we try to ensure our clients are satisfied. please let us know immediately how you would like to proceed.
  
  Sincerely 
  Steph *****

  Customer response

  05/04/2023

  
  Complaint: 19945415
  
  I am rejecting this response because:
  The first time we heard anything from your affiliate company ‘Switch It’ since we supplied the required documents back in October 2021– was not until I filed a complaint against your company, LCI, in April 2023. If all of this ‘work and communication’ was really going on we never heard that from you until a week or so ago! I can appreciate the time and distance factor but 17 months with no communication is definitely not good business practice. Also, there have been so many phone calls with messages left and emails to your company that have gone unanswered—that I have documented by the way.. How do you explain that? And now you want to charge us another $4750 to complete this transaction..  My suggestion— take the $5393 that you already got from us and do what you promised and guaranteed you would do.
  Frustratedly,
  
  Linda **********

  Business response

  05/10/2023

  Dear Mrs. **********,

  Our a company, legal consultant timeshare cancellation is not charging you additional funds the money due is a FCC from the timeshare company. You would make payment directly to them, and is stated in our contract, that you the client are responsible for any fees, the timeshare company charges to terminate with them. These fees are impossible for us to know in advance. Therefore on your contract if you could read it again , we state clearly that the timeshare company may add exit fees on which you are responsible for.

• Initial Complaint

  03/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On March 15, 2023 I attended a presentation by LCI to get information to exit my timeshare. They stated that Marriott, my timeshare company, would charge me over $28,000 to do that and after 'giving me a credit' they wanted $11,261 for legal services which they would provide. I reluctantly signed their agreement, but when I returned home I checked out Marriott and found that they would take my timeshare back at no cost! This is certainly a case of fraud by this company since there is no need for their service. They also said they would contact me within 72 hours even though their contract said 24-48 hours and as of today, March 29, I still haven't heard from them. I attempted to contact their representative but his voice mail box was full.

  Business response

  04/03/2023

  Dear Mr. ******,
   
  In regards to your complaint, our cancellation policy is very clear. "You may cancel this service agreement without penalty or obligation on or before the third day after you sign the agreement. Canellation accepted by certified mail", that being said, without the letter, we proceed with legal action to cancel the timeshare you hired us to terminate. I am enclosing the envelope postage date stamped, which was well after the 3 days you hired us to terminate the contract and we have done that. In regards to us being a fraud, that is defamation, we are simply doing the job you hired us to do. In regards to your timeshare that Marriott offered to take back your timeshare for free, if you could forward it as documentation on that because in the thousands of timeshare cancellations that we have done we have never once seen a timeshare company take a timeshare back for free.
  
  We pride ourselves on transparency, honesty, and hard work. We hope that you can be satisfied that we have filed and are in the process of terminating your timeshare as you hired us to do.
  
  Best regards
  Stephany ******
  Customer Service Manager

  Customer response

  04/04/2023

  
  Complaint: 19867615
  
  I am rejecting this response because:

  I have attached the document from Marriott that does say they will take back my timeshare at no cost.  Their phone number is 866-682-4547, so please call them and they will verify this information.

  Unfair business practices include misrepresentation, false advertising or representation of a good or service or deceptive pricing.  Acts or practices that have the potential to be deceptive include making misleading cost or price claims, which LCI did.  It is illegal for a business to engage in conduct that misleads or deceives or is likely to mislead or deceive consumers. THIS LAW APPLIES EVEN IF YOU DID NOT INTEND TO MISLEAD OR DECEIVE ANYONE or no one has suffered any loss or damage as a result of your conduct. 

  Because of all this, I must insist that you promptly refund the $11,261 that was charged to my credit card.

  
  Sincerely,
  
  Nicholas ******

• Initial Complaint

  02/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Was invited to the R** ******* for a topic of getting out of the timeshare we owned. They offered us a $50 gas card for going. After listening to their presentation and discussing cost, we decided it was to much money for us to consider. The woman was nice until we decided not to move forward and she became rude to both my wife and myself. They then said the gift card would come to our email. I called them over and over again to tell them I had not received it. They even repeated my email address but still no card. We attended this meeting on 1/18/2023 and today is 2/28/2023.

  Business response

  02/28/2023

  Dear Mr. ********, 
  
  We did receive your request for gas card. We sent it via regular mail. Obviously you did not receive it. We are willing to send one via certified mail, but I will need a confirmation with the address that you will sign for the gas card when received.

  Also, we tried calling you to make sure you received it but we did not get any response.
  
  Even though you are not our client, and you did not use our services and you’re still making a report on the Better Business Bureau. We will happily forward one via certified mail.

  Customer response

  02/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19511267, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Alan *******

• Initial Complaint

  11/10/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I entered into an agreement with Legal Consulting Incorporated (LCI) to cancel all my timeshares with both Worldmark and Wyndham. I have a signed 100% money back guarantee by Joe ****** *President) - where LCI guarantees they will get my timeshare contract cancelled within 12 months or the client (me) will get 100% of all fees paid to LCI refunded. I entered into this contract on 8/4/21. It is November, 2022 and the process is not complete. I have tried to call LCI customer service to initiate the refund process - first on 8/8 - spoke with Melissa (Director of Operations) about the Wyndham contact not completed; called back on 8/9 - spoke with Ian who said he would have Melissa call me back asap. On 10/27 I called again, I was told to call Kenny Lewis - Customer Service Manager - which I did, he said someone would call me back. I followed up on 11/4 - Kenny again said he would call his Manager (Joe ****** - President of LCI) and he would call me back. No call backs. I also tried to initiate this process on LCI's Facebook page - where I was also told someone would contact me - no one has called me back. So I am filing a formal complaint against this business to get my refund.

  Business response

  12/08/2022

  Christine ******
  ** ***** **
  Peabody, MA 01960
  Daytime Phone: (**** ********
  E-mail: ****************

  Dear Christine,

  In response to your complaint .We are incredibly sorry for any misunderstandings in regards to your timeshare cancellations. On August 4th you presented us with only Two timeshares. Both of these contracts were honored and completely cancelled within 11 months. During this process we found that you owned a third timeshare that you did not make us aware of. We at that point we took on this third timeshare completely free of charge to you. We are doing everything we can do to meet your satisfaction even though you gave us a third timeshare eight month into the process of cancelling your first two timeshares. It is very unfair to expect us to meet a 12 month deadline in only four months. We are doing everything including cancelling your third timeshare at no expense to you. As of today we consider your file closed and completed.

  Best Regards,

  Stephany ******

  Client Service Manager

  Customer response

  12/08/2022

  
  Complaint: 18382624
  
  I am rejecting this response because: when my wife and I entered into this agreement with LCI, we told them we wanted out of all of our contracts with Worldmark and Wyndham.  They looked up our accounts and said they could do that.  There is no reference to the # of contracts on any of the paperwork, just that it relates to Worldmark and Wyndham.  I was clear, and asked a few times, to which LCI representatives assured me all contracts would be canceled.  When I noticed in June the last contract with Wyndham was not complete, I immediately notified LCI and SwitchIt their 3rd party that handles the cancelation process.  They got right on it at that time.  There was no mention at that time that this was not "covered" under our original agreement.  

  Therefore, the agreement of 100% satisfaction has not been met.  The agreement to have all contracts for Worldmark and Wyndham completed in 12 months was not met.  Therefore I feel I am guaranteed reimbursement of my fee paid for this process. $13,132.91.

  
  Sincerely,
  
  Christine ******

  Business response

  12/08/2022

  Dear Christine,

  As you can see from the attached original contract that were signed by you at the time you chose to use our service, as you can see there is no mentioned anywhere of a third property. That is why when we found it in your account, we made you aware of it. We have never charged you for 3 transfers, only the original 2 that are on the contracts. And as you can see on the service agreement that it states, it doesn't say 2 Wyndham and 1 Worldmark. It only states 1 Wyndham and 1 Wolrdmark. And you are only charged based on 2 contracts, not 3. We went ahead and did the 3rd contract for you once it was discovered at no charge to you. This is he said/she said situation and nowhere in the contracts that you signed does it mentioned that you had a total of 3 contracts. It only shows the 2 contracts that are attached to this response. As I said before, we consider this file closed at this time.

  Thank you,

  Stephanie ******

  Client Services

  Customer response

  12/09/2022

  
  Complaint: 18382624
  
  I am rejecting this response because: The contract we signed does not reference the # of contracts anywhere.  Kerri and I were very clear that we wanted out of ALL contracts.  We repeated that a number of times before we signed with LCI.  We were told not to worry, all contracts would be canceled.  Yet here we are - being challenged about the last contract and LCI is not holding up their end.

  Also, I notified LCI that not all contracts were completed in June when I noticed I was still being charged maintenance fees of $76.47 for the last contract.  To which they got right on it.  I asked at that time to see if we could fast track it, fully knowing the 12 month 100% satisfaction guarantee was fast approaching.  If this last contract was not included in the original agreement - LCI should/could have identified that at the time.  But they did not.  Therefore it reinforces my stance that not all contracts for Worldmark and Wyndham were completed in the 12 month agreed timeframe.  I expect a full refund per the signed 100% satisfaction guarantee.  
  
  Sincerely,
  
  Christine ******

• Initial Complaint

  11/03/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 6/30/21, My wife and I entered into a contract with LCI. The price paid was $5152.63. The purpose was to "Cancel our Time Share Contract". We were given a Guarantee in writing that stated that the service would be completed within 12 months. We are currently in the 17th month and as of today, 11/3/22, the promised service has not been completed. I have called the LCI office a number of times and have not once heard back from anyone in response.

  Business response

  12/08/2022

  Kevin ***********
  **** * ****** **
  **** *****, WI 53219
  Daytime Phone: ***** ********
  E-mail: *********************

   

  Dear Kevin,

  First off, sorry for the delay in response.

  We requested your original documentation on Aug 2nd of 2021, we did not receive the correspondence back until 11/17/2021 which that alone breaches your agreement with us that all requested documentation will be post marked within 28 days of our request. The LPOA which was also sent in August, we did not receive back until 12/29/2021. Your transfer documents were sent to your resort and was finalized on 11/28/2022. The clients never now or before mentioned cancelling or request a refund based on the guarantee until 15 months after the original signing. They waited until the transfer was complete and our job was finished. By waiting until the 15th month to request the guaranteed refund until the process was finished, also does not fit our guidelines for a refund. As of now, your transfer has been totally completed and we consider this file closed.

  Thank you,

  Stephany ******

  Client Services 

• Initial Complaint

  03/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid this company $9,292.18 to help me surrender 2 timeshares, however I am still receiving the timeshare bills a year after paying this company. The company is unresponsive to my calls and I have received no documentation that they have done anything nor have seen any proof that the timeshares are surrendered. I spoke with one yesterday ******** **** who said they have received nothing from LCI. LCI guarantees success or your money back. I would like your help in getting my money refunded and letting others know that this company is a fraud. After reviewing the documentation I realize that my credit card for the charges was run by a company called ********* which lists an address in Las Vegas that does not exist and the address on the statement shows Hawaii.

  Business response

  07/21/2022

  Business Response /* (1000, 13, 2022/04/21) */ Correspondence to the ******* complaint. Since the origional complaint was filled with the BBB our company has tried to reach out to the ********** on numerous occasions with no luck of connecting with them. We are more then willing to compleate the contracts signed on 4/29/21 at 16:34 pm in Cayce South Carolina. It is very important to our company to resolve this matter as soon as possible. I the client could please reach out to our director of sales Blake ******* at phone # XXX-XXX-XXXX. If there is not an answer PLEASE LEAVE A MESSAGE With a current phone number that the client can be reached so we can resolve this issue can be resolved ASAP. Thank you Consumer Response /* (3000, 15, 2022/04/29) */ Thank you for this response. I see below where LCI says they tried to contact me. That is false. I was never contacted by them. I signed a contract with them on 4/29/21 where I would relinquish ownership of two timeshares. After about three weeks of not hearing anything, I contacted the representative, Shawn ******* He told me I would hear something soon. I waited another month or so and called again. No response. In November, I received a maintenance fee bill from each of the time shares, due January 1st, 2022. I was really worried by then, and contacted Shawn ****** again, He told me to call Blake ******* going forward. I called Blake, and he told me to mail the bills to LCI *** ***********. Destin Fla 32541 and send to the attention of Joe ******** I did that on Nov 26,2021, but the letter came back "Return to Sender - Not at this address" around Dec 10th. I then realized that the Suite # was missing. Blake had forgotten to mention that. I resent the bills via UPS Next Day on 12/13/22 at the cost of $48.77. I included the attached letter asking for my original paperwork that I had never received. The package was accepted at LCI the next day, 12/14/22, and on 12/29/22, they finally emailed me my paperwork. The email I received had no body to the email, only the attachment. I could only assume that those maintenance fees were paid. Now, however, I continue to get these bills that are growing with late fees and interest charges, yet they received the original bills to pay them on time. I left messages with Shawn and Blake several times. Shawn finally called me back and told me not to call him again, and to reach out to Blake. I talked with Blake yesterday, 4/26/22, He said he was traveling and would call me this morning at 10AM. It it now 1PM in the afternoonno call. He told me yesterday that he would send me a check for all the maintenance fees, and that all was completed except for one thing. I need an LPA, and it would be done. I told him that it has been a year. I have NEVER been contacted to say that they needed anything, and I want FULL REFUND as promised in the contract. I am copying Blake on this response. Thanks again for your assistance. Joanne ******* Business Response /* (4000, 19, 2022/05/24) */ After trying everything to reach this client and them not responding to us in any way beswides filing this complaint. After a lot of research and knowing that the client is actually in breach of our contract. We have decided to send the client a check for their full amount paid. The check will be sent out by Blake ******* on Friday 5/27/2022. Although we could take this client to court and win due to their lack of admitting that we have spoken to them and offered to complete their file we do not do those things to our clients. I am sorry for any inconvenience this matter has caused. We are not going to ply he said / she said as we want this complaint to be listed as satisfactory completed. I will attach a copy of the check when issued. Thank you Joe ******* Consumer Response /* (3000, 25, 2022/06/27) */ Today is 6/25 and still no check. What recourse to I have? Were you able to contact Joe ******** Business Response /* (4000, 27, 2022/06/27) */ Hey Joe, Blake said he sent a check to *******. We will be able to show bank proof when the check is deposited into their account. If it doesn't get deposited in a week or two, we can put a stop payment on the last check and send a new one with a tracking number. Consumer Response /* (3000, 29, 2022/07/05) */ The check is not in today's mail either. I want the check overnighted with tracking and expect it this week or will proceed with further action. Please contact Joe ******** I want the tracking number to come to this email address. Business Response /* (4000, 31, 2022/07/05) */ First off you never paid LCI you paid a company called ******** and you are also trying to double dip by charging back your credit card which you should have done in the 1st place instead of trying to get paid back twice by check Please see attached chargeback

• Initial Complaint

  12/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I entered into this agreement in October 2021 but changed my mind and tried to stop process by sending an email to ********** by sending a letter to LCI within the 28 day timeframe. I have spoken to a rep from ********** I have tried to talk to Mr. ******* but he has been too busy to talk. Lastly, I sent a registered letter (requesting signature) to the Florida address but it was returned to me, not accepted. I have begun paying the fee charged to me since I don't want my credit affected by refusing to pay but they cannot do anything with my account because I have not sent them my lease or my husband's death certificate. I am willing to compromise on paying some portion since Switch-It said they had started working on the contract but I don't feel I should pay the whole $8,000 since they can't do anything with it,

  Business response

  04/13/2022

  Business Response /* (1000, 11, 2022/02/02) */ This particular client is working directly with the director of the sales team that she perched her agreement from. This response is from 2/2/2022. Thank you for the opportunity to make this right. Consumer Response /* (3000, 13, 2022/02/07) */ I have not heard from the director of the sale team. I will try to contact this director. If unsuccessful I will inform the company thru mail that I will be hiring an attorney Business Response /* (4000, 20, 2022/03/14) */ Unfortunately the 28 day timeframe being referenced is not a rescission period. The 28 day timeframe is to return documents in order to process the case within a timely manner. Our contracts are very clear that we require the documents to be sent within this time frame. We here at LCI would be happy to assist you with continuing the process for removal. However our agreements are clear should the client forfeit communication or refuse to complete and release the documents required LCI does not offer any options for refund. We are confident in our abilities to remove you from your timeshare obligations, however should you complete the Documents and submit the required information, and we are not successful then we will issue a full refund with no hassle and not a single cent less than you paid. For further information please contact us during normal business hours. Consumer Response /* (4200, 28, 2022/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Co stated they required documents to be return within 28day timeframe. They say contract very clear about this. If owner does not adhere to this LCI cannot be held responsible. I did not adhere to it and wrote letters, email and call to cancel. Als #8 states transfer cannot be stopped unless by written notice to LCI and its fulfillment companies and only can be stopped as determined by LCI. But if they refuse letters and emails sent and phone calls, I ask you is that fair.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩