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          Esserman International Acura/VW has 1 locations, listed below.

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            Business ProfileEsserman International Acura/VW

            New Car Dealers

            Contact Information

            10455 NW 12th St

            Doral, FL 33172-2736

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            10455 NW 12th St, Doral, FL 33172-2736
            BBB File Opened:
            7/17/1998
            Years in Business:
            36
            Business Started:
            8/24/1988
            Business Incorporated:
            4/22/1987
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of MV0903309 for this business, issued by Florida Office of Financial Regulation

            These agencies may include:

            Florida Office of Financial Regulation

            200 East Gaines Street

            Tallahassee FL 32399

            (800) 848-3792

            https://www.flofr.com/

            BBB records show a license number of 1746222 for this business, issued by Miami-Dade Tax Collector

            These agencies may include:

            Miami-Dade Tax Collector

            140 W Flagler Street, 1st Flr

            Miami FL 33130

            (305) 375-5452

            Type of Entity:
            Corporation
            Alternate Business Name
            • Esserman International Volkswagen
            • Esserman International Acura
            • International Mall Motor Company
            • Esserman Acura
            • Esserman Auto Mall
            Business Management
            • Mr. John Hoctor
            • Mr. Francisco Diez-Rivas, General Manager
            Contact Information

            Principal

            • Mr. Francisco Diez-Rivas, General Manager

            Customer Contact

            • Mr. John Hoctor
            • Mr. Francisco Diez-Rivas, General Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            My 2021 VW iD4 Pro S vehicle was towed to the ***** ***************** following an incident where my wife was driving the vehicle in traffic when, on its own, the vehicle suddenly hard-braked and an error popped up saying "electrical system not working correctly. safely stop the vehicle!" However, she had no time to safely stop the vehicle as it hard-braked at the same time the error appeared. Luckily, no one crashed into her and she was not injured.This was a very serious vehicle error that could have led to a deadly accident. Unfortunately, ***** ************** has not taken the issue seriously. From the vehicle ***ort, all that was done was the errors were reset instead of actually investigating why this very scary malfunction happened. ****** *****, the *** i am dealing with, then called me and told me i have two options: i can either pick up my car and bring it back if it happens again or i can let the technician drive it home and see if the error happens with him. I did not feel comfortable with either option, but ended up going to pick up the vehicle. As soon as i got in the car, i got another error message and when i pointed it out to ******, he said "you're the one who didnt want to let us drive it more." I told him i was not going to take the risk of driving this car home. Looking back at the ***ort, all they did was erase evidence of the error instead of investigating why this very serious malfunction occurred. My vehicle is still in their shop but I have not heard back from them about any further investigation into what caused this dangerous issue.
            Read 14 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jose P

            06/26/2023

            They slide a LoJack and 500 to my deal, I was able to take the $500 off. The LoJack will no take it of because it came with the car. I sent emails to cancel it and phone messages to supervisor, finance person and secretaries. Never received any answers and also reported to corporate twice, first time there a computer error, second time l have not received a report for the claim. The first time I did. I have being dealing with this over a month. I have never have an answer back.I have been a customer for about 10 years.

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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