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            Business ProfileDanny Duncan

            Custom Logo Apparel

            Additional business information

            Additional Info:
            BBB has received a pattern of complaints against Danny Duncan concerning non delivery of products. Consumers report that they are not receiving items they have purchased online from this company.

            In January 2020, BBB contacted the business requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.

            The business has not responded.
            See all additional business information

            Contact Information

            PO Box 1456

            Englewood, FL 34295-1456

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            PO Box 1456, Englewood, FL 34295-1456
            BBB File Opened:
            6/27/2019
            Contact Information

            Principal

            • Mr. Danny Duncan

            Customer Contact

            • Mr. Danny Duncan
            Read More Business Details and See Alerts

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/15/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I ordered a snow board in Dec and on Jan 3 Rd it said delivered. No snow board ever reached me. I filed claims with *** and they took responsibility for it and approved refund and sent killer mersh forms for a refund and then they were to issue me the refund. They haven't to this day reached back out to *** according to them. PayPal got involved and killer ***** responded after 5 days with a tracking number from **** stating it was delivered on Jan 11 th and left it at that. I called **** with this tracking number and it was a 4.5 oz package that got delivered to ********** in their mailbox so it wasn't my snowboard. So here we sit again waiting on another response from them. It's been 20 days and I realize some take longer but this didn't have to take but a week except for killer mersh is slow and their mistakes is affecting me. I don't have that kind of money esp when I had to go out a purchase a snowboard for my grandson when his never showed up. Danny Duncan has enough money to wait but I don't customer service is the worst I've ever seen and if u email a second time your email go to the back of the lines it says for a response, aint that something!
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            Read 5 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Susan A

            01/09/2024

            I did not get my 359.00 snow board when I ordered it but I don't blame this company, what I'm so angry about is there extremely poor customer service. I had questions and it clearly states if you email a second time your msg goes to the end of the line. So basically I have waited weeks and still haven't been able to do anything except ask 2 questions. They state their so busy it takes 2 to 3 days to get a response. They have lost me and anyone I know as future customers. If Danny is to cheap to get help I'll go elsewhere! Now my refund was approved by the shipper but I don't dare ask Danny's company about the next step as they will push me to the end of the line again.


            Read 2 More Customer Reviews

            Local BBB

            BBB of West Florida

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            BBB Reports On

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