Customer ReviewsforHertz

Good morning,Do not rent from Hertz at the *******************************. This place overcharged me and allegedly did not find my reservation in the system. They overcharged me when i arrived and have yet to get my price differential back on my credit card. This took place on 11/8/2024 and the woman at the front counter had the audacity to as if I were going to get reimbursed. Original price was supposed to be for $189.94 and I was charged $316.34 Do not rent from this company

Rented a car (@HERTZ) through Expedia online & paid the amount except for the taxes & fees but Hertz did not just charge me again once but twice plus taxes and other fees. I Came back to the office to dispute the charges but the staff who was on the phone took my phone number & promised to call me. Never heard from them ever. This happened in Chicago (2300 S. M. L. King Drive, Chicago, IL 60616 office) on November 1, 2024. Attempted to contact Hertz via their website but to no avail. BAD Business Practice!!! I wouldn't give them any star but 0 out of 10 review.

We booked a reservation 2 months early hoping the car would be ready upon pick up, but when we got there, theres no available vehicle and we have to wait for 2 hours to infinite time.Luckily, okay, we were given a replacement car in an hour but we re already delayed for our itinerary. We could have avoided driving late at night and hitting a deer, and over charging us with the damages which we think is not fair.

doesnt even deserve one star so i choose not to leave one.noone there to help office full of customers phone ringing off the hook.not impressive at all.

I reserved a car through Hertz, and upon arrival, I discovered that the rental was handled by a company called Fifth Rent-a-Car. I waited in the lobby for nearly ten minutes before an employee finally appeared at the front desk. He did not greet me or make it clear that he worked there, which added to my confusion.Throughout the interaction, his tone was rude and condescending as he asked questions about my reservation. After several questions, I became frustrated and asked him to speak more respectfully. This led to a back-and-forth exchange, ultimately ending with me canceling my reservation.I would never have chosen a low-budget rental company that I was unfamiliar with, let alone one where I would receive such disrespectful treatment. I feel it is my duty to share this experience so that others can be aware and avoid a similar situation. I urge Hertz to reconsider its partnerships with affiliates that fail to meet basic standards of customer service and professionalism.

DO NOT RENT FROM THIS HERTZ!! *** ******** *** Lithia springs ga location. I wish I could give negative stars. We have been renting at this location every week for over a year. This new manager, John, has been a nightmare. This guy is falsifying documents and changing customer statements on incident reports to make customers admit to damages. Do not sign anything on his phone .. Anything signed needs to be on paper and in pen. After being harassed over and over into coming in to fill out paperwork, the manager forced us into signing an incident report on his phone for a cracked windshield that was already cracked before we got the vehicle. We put in the comments that the cracked was there before got the vehicle, and We even brought it to the attention of the team members before leaving with the vehicle, which were fired during our rental time. We ended up getting a call the next morning saying we owe 500 bucks and that we put in the comments that we took responsibility for the damages!! Luckily, corporate is smarter than that and removed the fine from our account, and took a record of Johns behavior. ALWAYS ASK FOR A UPPER LEVEL MANAGER! Be careful dealing with any Hertz location, but this one in particular now. DO NOT SIGN ANYTHING AND TAKE RECORD OF EVERYTHING.

I went to renew my contract for my Uber rental at the Hertz location at 1831 Getwell Rd in Memphis, TN. The representative insisted that I pay an additional insurance fee, even though insurance is already covered in the $289 weekly fee that I pay to Uber. It’s clearly stated in my reservation. Despite my refusal, the representative brought the manager, who also insisted on the insurance, saying I couldn’t rent the car without it. I asked for the District Manager’s contact, but only received a name and email. When I called the Uber support line for Hertz, their representative confirmed that this additional insurance was optional and not required. They seemed confused as to why this location was demanding the extra payment. People are out here trying to make a living and provide for their families, and encountering this kind of treatment is disheartening. This location is unprofessional, and only two of the employees I’ve dealt with there have shown professionalism. Something really needs to be done about this. This location is going to launch a class action lawsuit against the company.

We had a very frustrating experience. We waited for over two hours to get our car, which was particularly challenging with two babies in tow. After the long wait, they provided us with a small car despite having reserved a full-size ****** make matters worse, the staff was unhelpful and rude, showing no concern for our situation. This lack of customer service and support was incredibly disappointing. I will not be doing business with you again and would not recommend Dollar to others.

I was charged during hurricane Milton to store their car for them! There was no way to return the car because Hertz locations were closed for the hurricane. I tried for days to contact someone. No way to contact the store directly to find out if they were open and no one at hertz knew! The 800 number is outsourced overseas and a joke! I finally got ahold of someone they said return the car when we open you wont be charged so I did and they charged me!!! Bad business to make your customer find a person who can tell them what to do with your car when you close locations and dont let customers know or what to do! A simple message or email would do it! BERY POOR RAN BUSINESS!!!! I had no way to drop your car off but you wanted me to store and be responsible for your car during a hurricane and you charged me!!! Hertz should be paying me to store their car for three days not charging me!!! I will NEVER rent through Hertz again!!!!

Hertz has been double charging and miss charging me for a rental as an Uber driver since 9/4/24 to present these charges are total almost 3k. I have spoken to the manager at the Shelton branch who stated that she has received numerous complaints about this and that she would reach out to finance. When I followed up she told me hertz fired the previous head of finance and that there was an investigation of $300k that was being taken from customers accounts. There was no resolution for the charges now as recently as 10/22/24 more duplicate charges and unknown charges were with drawn by Hertz from my account. I have called the Shelton branch manager whose response was “ You and a bunch of other people” in regards to my complaint. It’s seems to me Hertz is well aware they are taking unauthorized money from peoples accounts and at this point it seem after 2 months of phone calls and emails trying to find a resolution the only course of action now is a lawsuit.