Business ProfileforGo Play Golf Acq LLC

My brother and I received Go Play Golf gift cards for Christmas last year and have been trying to use them to take our kids to Top Golf. This requires a conversion that is advertised as a feature of the gift card. The prosses has been nothing short of arduous and frustrating. I received an email from Top Golf indicating that the cards were not able to be converted because of a number conflict and to send a photo of the back of the cards to begin the verification prosses. We are still waiting to hear back. This seems to me to be an absolutely redundant way of doing things. A gift card of any sort should be able to be used at the advertised place of business without restrictions. If a Go Play Golf gift card is accepted at a golf course you should be able to walk in, swipe the card and use it. Just like a **** gift card or any other gift card for that matter without having to go through some verification or pre booking. My advise is two fold. For those considering purchasing a Go Play Golf gift card,maybe just get a **** gift card or something that can be used without major hassles. To the people at Go Play Golf, your system is completely fouled and judging by the many other reviews I am not the only one that feels this way. If you can not provide a product that is useable in a reasonable manner then you should either make it that way or just fold up shop and stop scamming people that are just trying to do something nice for someone else. Shame on you!

Dear Mr. ************ you for contacting the Better Business Bureau to make sure that you receive the best possible service. It is our mission to make sure that our customers are able to enjoy the gift of golf, and if for any reason that hasn't been your experience with Go Play Golf, I appreciate the opportunity to make it right. My sincere apologies that you had any trouble redeeming your gift cards. I do see that you submitted your gift cards for conversion to TopGolf Gift Cards on 10/1/24 and that based on the number of cards you were redeeming (7) a customer service representative asked for additional information as a standard precaution against fraud. You promptly replied with that detail on 10/2/24 and that same day the gift cards were converted for you. I appreciate the very nice reply you sent to our customer service representative also. Since your TopGolf cards were promptly issued to you, and the correspondence between you and the customer service representative was so positive, I'm truly sorry that this has escalated to a complaint. Given the nature of the gift card industry, we do have security protocols in place that sometimes require additional information. Go Play Golf does this in an effort to protect our customers against fraud. I apologize you were inconvenienced, but I am glad that you received the TopGolf cards you requested and appreciate your positive correspondence with the customer service team. Should you have any additional questions or issues, please feel free to contact us directly at ************ or ************************************ you Mr. ********