Business ProfileforAccu-Temp Heating And Air Conditioning Inc.

HVAC System failed. Told plastic pan cracked within unit, plunger failsafe switch failed as well as wet/dry switch that sits in auxiliary pan failed. Three failures all at one time? Please explain. Neither on site tech nor I saw or could find a crack in the plastic pan. I have a photo of same. Accu-Temp would not leave the pan with me. Accu-Temp said needed it to support warranty purpose with manufacturer. Techs could not explain the failure of the fail-safe switches or why the HVAC System did not shut off when leaking. $6-8,000 worth of garage damage, ceiling, fan, garage door opener, epoxy floor, attic floor, mold & many personal items damaged. Tech completed installing a new coil (not requested by the way which makes this even more suspect) and a new plastic drain pan. Asked me for payment and I requested an explanation prior to payment. I never refused payment for their work. I was and am seeking an answer to how/why this occured. Their response is simply "failed parts". We had a twice a year maintenance and the system was purchased and installed by them in February, 2020. They insist on payment prior to providing me a sit down discussion (not in the dark night at 7pm like what actually occurred or standing around in the garage hypothesising "maybes" with a tech) answers and helpful, insightful solutions. I had to suggest to the tech possibly a different type fail-safe switch, and to ask him what else could be done so this never happens again. I seek answers prior to payment and Office Asst., severed the relationship. Office Asst. wasn't present and lies when she said she recorded (without telling me) our conversation and that I refused payment. I never refused payment. I maintain that our semi-annual maintenance of the system should have prevented this issue. They want payment. Period. No sit down explanation. Accu-Temp severed the relationship. Office Asst. lied to me and I have no trust in Accu-Temp.