Business ProfileforMSC Cruises, Inc.

July 2024 I contacted MSC Customer Support to inquire about a "Cruise Credit" from a cancelled cruise due to Covid (Cruise was cancelled) I was at that point informed I had a refund pending. NOTE: they had all of our contact information on file and never informed us of the refund.I was sent a form by their customer service representative - to which I reached back out to ensure all information in the form was accurate. Representative stepped line by line through the form with me, and it was returned via email to the email address provided by ********************. 7/27/2024. I have followed up every couple of weeks and each time I received a completely different explanation/story - multiple times I have been informed that yes they had the completed form - and even told that it normally takes them 2 billing cycles to process refunds of this nature. I have on multiple occasions requested to speak with a supervisor - and here we are 5mo later and have not once spoken with a supervisor. Instead I get resent the form stating something needs to be filled out, it was sent to the wrong email, or it is still in process. 11/13/2024 I now am being told they sent the wrong forms to begin with. And still no supervisor call ******** holding a customers refund for going on 4 yrs is not good business, and then yanking them around with excuse upon excuse has come to this point.