Business ProfileforCaloosa Cooling

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We installed the new system into the home, which was sold to you on May 2nd, 2023. We warranty the workmanship of the system for 1 year following the purchase of the home. This term is per the homebuilder's contractual agreement. The term of the workmanship warranty ended on your home May 2nd, 2024.

On July 21, 2023 we offered a complimentary maintenance service to you to help assure your HVAC system would perform at optimal efficiency. Our free service appointment was canceled by the homeowner. On February 28th, 2024 we dispatched to your home to address a small temperature balancing request for no charge, and addressed any needs at that time. 

On August 26th, 2024 we dispatched as an emergency after hours visit to address an issue with your system. The unit has not been under a maintenance plan serviced by us, and it is unclear whether the system has been receiving regular maintenance which is required by the manufacturer to honor their 10 year parts warranty. 

The technician noted that the compressor is causing a repeat tripping of the breaker. When the compressor was examined in more detail, we assessed that their is an electrical short issue with the compressor that has the potential to have compromised the refrigerant, and also requires replacement of the compressor. ******, as do all ***s, will warranty the part and provide it cost free, but they do not cover any labor affiliated with the part. They also do not cover the refrigerant that will be required for completion of the compressor replacement. 

Our policy, unfortunately due to numerous customers over time opting to not pay for work after parts are ordered and work is completed (creating operational effort for our team to recover our costs), is to ask customers to contribute to the cost of service prior to us administering the work.

Our technician and managers noted that in this instance, the customer believed the work should be completed for no cost. Please note, Caloosa Cooling does not manufacture the equipment chosen by the builder when the home is built. We provide the equipment that is designed into the home, and we warranty the workmanship of the installation for 1 year. The *** is responsible for warrantying the system for its' term, and when that system has issues past the 1 year term, we will apply for warranty support on your behalf if you are our customer, but we are not compensated by the manufacturer for any related repair or the materials needed to complete the repair. When the customer in this instance refused to contribute to the warranty service, and advised that they had another company willing to do the work on their behalf, we then advised that we would support whatever decision they chose and the direction for service that best fit their needs. 

We appreciate your review, and we are disappointed that we were unable to satisfy you in this instance. Thank you for being a valued client, and we wish you well with your future HVAC needs. 

Sincerely,

The Team at Caloosa Cooling