Customer ReviewsforUxari

This company is unscrupulous and the customer experience is horrible. There is a lack of transparency in their business practices and they nickel and dime existing customers - even those who pay extra each month in addition to the monthly monitoring fees for Uxari's monthly support service plan. As a paying support service plan customer it is commonplace to be told when calling in for support that a customer service representative is not currently available. Customers have to wait for a call back before having their issue / concern addressed. Uxari charges extra for a service technician to come to a paying customers home despite paying a for their monthly monitoring and additional support service plan. The company then has the audacity to require an existing customer to pay in advance for a service call, and when you do so with a credit card (that they already have on file) they charge you a convenience fee for using that card. If you choose not to use a credit card and opt for an automatic bank withdrawal they require at least a 3 day waiting period before they will send the technician out to your home for the transaction to clear. Note if a service technician that you paid to come out to your home is in your home beyond 30 minutes they will charge an additional $70 for each additional half hour. There are many home security service provider options out there. Find one that doesn't take advantage of their customers.

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I wish there was a way for me to leave a score that is less than 1 star. I was given this company by my home builder for installation of my services and I could not be more disappointed in them as a services provider. To date I have had a total of 5 service appointments to have someone come out to my home to hang a TV on the wall and still it has not been done. This company does not care about the business they provide. They do not care about the service they are providing to their customers and they do not care about their brand as a service provider AT ALL...!!! The only person I have ever talked to within this company that actually seems like she may care is ***** and she was great to work with. All of the technicians and installers simply pass -the-buck and place blame on the company for all aspects of customer disappointment. I have called in and asked to speak with a manager 4 times and each time I was advised by the customer service agent that the managers are all in a meeting together. To date, still no manager has ever called me back or followed up with me in regards to the complaints I have logged or the customer service I have received. Once I finally get this TV hung I will in no way ever do business with them again. I will be checking into moving my home security as soon as possible. I know that a lot of people go out and research the companies that they choose to be business with and I hope that you please read my email and take it as a warning in regards to doing business with this company.Please, Please, Please don't do business with this company. They don't care about you as all as a consumer and they could care less about you as a human being...! Simply take a moment to review all of the 1-star ratings that they have.

A member of our management team will be contacting you shortly. We value your feedback and look forward to speaking with you.

All topics in question were resolved to the customer's satisfaction on 1/31/24. The customer stated this review would be removed or amended to reflect an more positive outcome and experience. 

A member of the management team did reach out and speak with my wife in regard to the customer service issues we encountered. They were very apologetic and shared that they would be utilizing details from our experience to aid in improving all points of customer contact. They did admit to fault and shared with us that they will not tolerate poor service and will be researching any and all interactions to identify points where customers could have been handled better. We feel like the company took our feedback and information to heart and they will be working to make things better for all of their customers. We also received a home visit from a manager that was apologetic as well and he was stopping by to ensure that they work was done correctly and to our satisfaction. I do appreciate the measures they have taken to rectify this situation and I feel like I was heard by the leadership team within the company. Thank you Uxari...!

I live in ***************************** in **************, *******. I purchased a home and had fire and security cameras installed, automated locks etc.. The Hoa paid part of the monthly fee for being part of the **** The *** decided to go with another company only to find out that that company's equipment was not compatible but decided to cancel the group *** package. I called Uxari and stated that I wanted to stay with them but needed to find out if I would be able to due to or **** I found out that my system was canceled even though I told them I wanted to stay. I called Uxari and said I wanted to stay. I was informed I was to late and would have to pay a Reactivation cost $215 plus tax a one-time account setup fee $45 plus tax. . they turned my system off with a switch of a button, and now because they know I cant go anywhere else they are going to crush me with this crazy reactivation fee account set up fee (even though I still have an account) this is unfair. I signed my contract not the *** I have paid my fee every month so how can someone else cancel my account and put my families lives in danger. This Company know that we have to go back to them and they are greedily fleecing the residents here . STAY AWAY FROM THIS COMPANY !!

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This company ******* and dimes and doesn't respond to emails. I've been requesting email bills for months. Have written to the higher **** NO RESPONSE. Frustrated and half way through contract, so I can't get out without paying. When you need help, you need to pay. Other alarm companies include technical service calls or visits included. On a regular basis, I have to disconnect my keypad from the wall. Unplug the battery, unplug the main unit. Plug it back in and put it back on the wall. If the batteries go bad in any sensor or keypad, buy your own.

On Tuesday, October 31 the complaint was received. Director of Customer Scheduling contacted the customer by phone that morning to address her concerns.
The homeowner is not experiencing any service issues currently.  She is seeking a detailed description of her monthly service charges for her own personal accounting.  This information has been provided to the customer, and account noted accordingly to provide monthly. The customer is also in disagreement with the companys current subscription based help desk policy.

The homeowner is currently traveling abroad, so she has agreed to communicate with us via email as she will not have phone access. Upon receipt of the monthly charges, the customer agreed shed be satisfied. A confirmation email was sent to the customer, awaiting a reply.