Business ProfileforAcentria Insurance

I lost my debit card back in November 2023 and transferred all my money into my savings. I later realized my automatic payment to travelers was rejected and when I logged on to try and pay. It showed my policy was canceled. I called travelers to confirm. I immediately signed up with a new car insurance agency. A few weeks later travelers tried to take the payment out. I rejected the payment and got ahold of ****** at acentria to tell her the situation. She emailed me back asking when my new policy started and this email was sent to my junk. I got an email today telling me my total due was going to collections. Even though I have had new insurance this whole time and told my policy was canceled. ****** has not tried to call me once since this was going on. Shes never returned my calls in the 5 years I used this agency. Trying to force someone to pay for something and never calling them is super unprofessional. I wont be paying this, I have proof of travelers canceling my policy and proof of my new policy, all of this information has been sent to my lawyer and action will be taken if sent to collection. STOP trying to bill me for an insurance company who canceled ME after 5 years for one returned payment and now trying to force me to stay. Car insurance works by paying for the month before you use it. If I made a claim in January even though I hadnt paid travelers would they have paid my claim? I highly doubt it. ****** and the *************** agency needs to fix this.