ComplaintsforHaus of Trikes & Bikes

• Initial Complaint

  08/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought a new 2022 Rewaco PUR3 Touring from the Haus of Trikes and Bikes on 9/21/22. We paid $49,223.31 for the trike and it was in their shop 4 different times for a total of 88 days and the trike was never repaired. The last time it was in their shop was 6/26 and 6/27. When my husband left their business on 6/27/23, he only made it 90 miles and the trike went in to limp mode and left him on the side of I-75. When we bought it on 9/21/22 we did not make it home before the trike started running hot. We have had issues with the trike revving up so high that it knocked it off of cruise control. When we got it back from the last trip to the shop on 7/27/23 it was leaking brake fluid on the front tire. Each time we got the trike back there were more issues. When it broke down on I-75 they brought my husband a rental trike and took ours back to their shop. That was 6/27/23 and the tag on the rental expired 6/30/23 so my husband got 3 days use of the rental before the tag expired. He told 2 different people about the tag on the rental and they made no effort to get us a tag that was not expired. We also told them we were going on vacation on 7/15/23 and we would like to take the rental and again we never received a new tag. We had to rent a bike while on vacation which cost us another $1000.00. We traded the trike due to Haus of Trikes not repairing it and took a tremendous loss. We ask that Haus of Trikes refund the difference in what we paid for the Rewaco and what we got for it on trade in. We have much more information available about what took place during the 10 and a half months we owned it but have limited space here to write. If you need more information please contact me @ **************. The issues with our Rewaco has caused us anxiety and stress that did not have to take place. We live over 500 miles from the Haus of Trikes and Bikes so its not easy for us to take off and go down there with the same problems again and again. Thank you ***** & *************************

  

  Business response

  08/16/2023

  THE **** HAS BEEN REPAIRED FOR EVER CONCERN THAT WAS BROUGHT IN FOR.  AT TIMES ******************** WASNT HAPPY WITH THE CORRECTIONS AND HAD HIS OWN OUTLOOK ON WHAT SHOULD AND HOW IT SHOULD BE CORRECTED. THE OVER HEATING CONCERN WAS CORRECTED WITH THE SOLUTION PROVIDED BY THE MANUFACTUER. THE LAST TIME HE BROUGHT THE **** IN HE WAS PRESENT AND OBSERVING EVERYTHING THAT WAS BEING DONE TO CORRECT **** (ONLY CUSTOMER THAT WAS ALOWED TO BE WITH IN THE WORK AREA). WHILE AT THE **** HE WAS ADDRESSED THAT HIS ***** TIRE WAS WORN DOWN AND RECOMMENDED TO REPLACE WHICH HE DENIED. WE NEVER TOUCHED THE ***** BRAKE OR CALIPER WHILE IN OUR POSSESION BUT ONCE BACK WITH THE CUSTOMER THE **** WAS BROUGHT TO OUR ATTENTION BUT HE ALSO ADMITTED THAT HE REPLACED HIS OWN ***** TIRE.  AFTER HE HAD LEFT WE DID GO AND SWAP HIM WITH A RENTAL AND AFTERWARDS HE DID BRING TO OUR ATTENTION THAT THE *** WAS ABOUT TO EXPIRE. WE DID INFORM HIM THAT HE HAD NOTHING TO WORRY AS IT WAS A RENTAL IF HE WOULD BE STOPPED WE WOULD RECEIVE THE CITATION AND HE WAS TOLD TO PLEASE ENJOY THE RENTAL WITH NO WORRIES (THE RENTAL WAS PROVIDED TO HIM AT NO COST TO HIM). THE **** HAS BEEN USED WITH IT HAVING OVER 17K SINCE IT HAS BEEN PURCHASED. WE HAVE WORKED WITH MANY REWACO CUSTOMERS THAT *** NOT HAVE A DEALERSHIP BY THEIR HOMES THAT THEY CAN TAKE **** TO A CERTIFIED TECHNITION AND REWACO WOULD WORK WITH THEM ON WARRANTY WORK.  BOTH HAUS OF TRIKES & BIKES AND REWACO USA HAVE OFFERED FREE PICK UP AND DELIVERIES OF **** FREE RENTAL OF **** AND WILL DO EVERYTHING IN OUR POWER TO CORRECT EVER ISSUE. 

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought a bike from Haus of trikes and bikes the first 5 minutes the bike dies on me in the middle of the road I got it back running got home the bike through me off because the bike goes into reverse gear all by itself the Tssm goes out I call the dealer they said they cant fix it it has to go to Harley ******** dealer the bike has been there 7 months Im paying $500 a month for a bike that I cant use Haus of trikes and bikes wont talk to me I tried to set up a meeting with the owner no luck there this bike was junk from day one something need to happen they put junk on the floor for sale then something happen and now nobody wants to help out the customer he can have that junk back and give me all my money back thats where Im at all I wanted to do was try to get this figure out but the lady in the front o she can care less as long as they move that junk she is happy this is unacceptable and nobody should have to deal with kind of headache $20 thousand dollars junk no Im not happy I have been dealing with this for 7 months and still today Im no closer getting my bike fix then I was the first day I got it Harley ******** is not making the part they have more the available date to march now ******************************************************************************************************************************* about how to resolve this issue I will be more than happy to take that junk back and Haus of trike give me back all my money they wont see or hear from me again u best believe I wont never send anyone there to buy nothing especially a motorcycle because u never know what you are going to get and Haus of trikes and bikes dont care after they get the junk out of there door its all yours then they are standing back laughing thats the wrong way to be in business you always take care of your customers

  

  Business response

  12/19/2022

  When we receive any used unit they go through a check list that goes over the unit to ensure its safe and legal. When the unit was sold and the customer did call the dealership that he had an issue with the mechanical reverse that was installed on the unit. One of Haus of Trikes and Bikes technician's went to the customer and corrected the unit. Not being a Harley ******** dealership we are limited on the service that we can do on those units. When we can correct a customers concern with an aftermarket part we do so and if not we do inform the customer that we receive no discounts from Harley ******** and its more cost affective to correct at a Harley *********** We cant control inventory level and/or availability for other dealerships or brands. If we would have taken in the bike to correct for the customer he would be in the same position as he is now. The unit was purchased "AS IS" form signed and its unfortunate that the module stated above when out. Electronics are parts that if they are working they are working until they are not, there is no predicting failure on module. On 8/4/2022 we did receive information back from the leasing company which we provided him options to the customer on trade in or he can do a lease buy or voluntary repo, which all options were denied.

  Customer response

  01/03/2023

   
  Complaint: 18602418
  
  I am rejecting this response because:

  This is what happened I tried to take the bike but the lady at the front desk said no because it was negative equity so I really dont know what they are talking about I tried everything to fix this matter but they Haus of ***** was unwilling to help me yes they sent a guy out the day I got the bike but it was never fix  I put a extra spring in the handle to lock the transmission is place because the bike was going to kill me Im paying for a bike that I purchase from this place and it was nothing but junk theres no way they went through this bike this company should own up and fix this issue I tried to talk to the owner he wont make time to talk to me every one hides because this was a bad deal 
  
  Sincerely,
  
  *************************************

  

  Business response

  01/03/2023

  The correction done and the module that has gone bad are two complete different issues. The issue that the module is on backorder is an unfortunate but AGAIN Haus of Trikes and Bikes has no control over Harley ******** and or its inventory or parts. If we would have taken in the bike here and ordered the parts for the customer we would be in the same situation waiting for parts. We will be more than happy to help the customer on locating a used part but it will be a used item. Harley ******** will not install any used or look for used parts. With used parts there is no guarantee that come along with it. Haus of Trikes and Bikes has been and will continue to be a destination spot to our community. Stated in the prior response it is an unfortunate that the module has gone bad but there is no way even through Harley ******** to for see the future. If he would like for us to help find a used part please supply part information so we can do our due diligence to see what we can find. 

  Customer response

  01/05/2023

   
  Complaint: 18602418
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************************

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Took my Aprilia RS660 motorcycle for 2nd year service. **** was returned a week later with a fast clicking noise coming from the motor on idle. Left hand grip was also damaged during pick up/return. Asked Haus of Trikes to look at the ********** due to these issues. They basically stated that this is how Aprilia motorcycles sound and that this is normal. I stated that this is unacceptable and they stated that because they didnt find anything, I would be charged an additional $85 to bring the bike back to me. They also stated that the owner would not buy the bike back even at market value. Although I am COMPLETELY dissatisfied with this result, if the motorcycle blows up or I am injured riding it a month from now due to this issue, it would be difficult to prove in a court of law. All Im asking is the bike be returned to me without charging me at this point in time. ***** in service basically stated this conversation is over when it got heated and didnt state when the bike could be returned. I stated if they dont return the bike to me that I will call the police.

  Customer response

  11/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Please close out this complaint. Haus of Trikes and Bikes resolved all issues. Please contact me with any questions, thank you!
  
  

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 21, 2022, I bought a bike, a ***** Rebel, from Haus of Trikes and Bikes for $4,383.10. Everyone was nice and welcoming. I had only ridden the bike 3 times, when I started it the 4th time, there was a clunking noise. Called them, always spoke with ****, and he said they would take a look. I only had it for 2 weeks. I had to rent a truck to get it to them. Just to be fair, I did sign the contract As Is. 9 weeks, they kept my bike. I had to be the one calling them for updates. I finally asked my fiance to step in because I felt a sense of gender discrimination. I wasn't getting answers and they started to get annoyed with my phone calls. After some short calls on our end, they finally said it was ready and they could deliver it to me. On my very first ride, that same day, the bike died on me twice while I was riding full speed on the road. The clunking was much worse. But when my fiance called, he was told by ****, "that's just how they run". ******* in sales told me they could maybe try and take the bike back, at a fraction of the cost and put that towards another bike. I won't buy another bike from them. But, again, the customer service...I've been waiting on ******* and **** to call me back for 12 days. I feel completely taken advantage of.

  

  Business response

  11/29/2022

  The unit came in on 8/5 was reviewed and placed the order for parts on 8/10. **** was informed on the status when she called that we were pending parts to be received. Once the parts were received **** was informed that parts were in and the tech was in progress with a trike conversion kit build and once that was done her unit was next to be worked on (this was in the beginning of Sept). **** was then informed that the unit was about 90% done but we needed to order a valve stem to complete (ordered on 9/16 and shipped out on 9/22). Once the unit was completed the unit was test ridden extensively to ensure no issues before turned over back to ***** During this time hurricane Ian impacted SWFL and we were closed from 9/28-10/3. Once we reopened **** was notified and informed that we would be delivering the unit back to her as a courtesy and she asked to deliver back to her job. After this point **** didn't call back to the dealership her boyfriend (he introduced himself as) was calling stating that the unit sounds as if something is wrong. He was advised to go to a ***** dealer and see a new CMX **********; they are not quiet units. He called a few times afterwards stating that it sounds like something is wrong and I assured that it's normal. He stated he has been riding for years and has never heard a bike to be so loud. I informed him that when I started here at this dealership I had no experience with Royal Enfield or Moto Guzzi and when I heard them for the first time I thought that engine was bad as well but they both are loud units. I stated that we here want to ensure all our customers have a great experience and even with her signing the "AS IS'' document we still corrected the unit at no cost to ***** This is when he stated that they feel as if something is wrong and she no longer wants the unit she feels unsafe on it. I reminded him that once the unit was done we test rode the unit longer than normal to ensure no issues. ****'s boyfriend called back again and stated he still feels that something is wrong, I replied I can't do anything about the way you feel but I can assure that the unit has been corrected as a goodwill for ****. He asked what can be done because she doesn't want the unit. I informed him that I would pass the information to ******* in Sales and they can speak about what options there are. The latest conversation with **** and ******* in sales we will be happy to work with her on taking the bike in trade for a new unit but that didn't work for her.

  As for the verbal claim submitted by her bother the bike NEVER had warranty it was sold "AS IS" with signed documentation by ****. We did repair the unit at no cost to her and it was test driven putting more miles than usual to ensure no issues as noted in response above.

• Initial Complaint

  07/28/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  POSSIBLE DISCRIMINATION WITH THIS DEALERSHIP AFTER UPLOADING AND SENDING DRIVER LICENSE ON A SALE. I CONTACTED HAUS OF TRIKES AND BIKES SEVERAL TIMES TO SEE DID THEY HAVE THE RS 660 OR 600 THE SALESMAN SAID HE HAVE SEVERIAL BIKES AVAILABLE SO I DID A CREDIT APPLICATION WITH SHEFFIELD FINANCIAL RECENTLY AND WAS APPROVED SO I CONTACTED DEALEARSHIP AND SPOKE WITH MANAGER KRISTI E. WHO FORWARDED MY PURCHASE BILL OF SALE WITH THE BIKE I WANTED TO SHEFFIELD FINANCIAL FOR PURCHASE I ASK FOR VIN NUMBER AND I DID REASEARCH TO ONLY FIND OUT I WAS BUYING THE WRONG MOTORCYCLE NOT WHAT I WANTED GOOD THING I CAUGHT ON TO THIS. I CALLED AND SPOKE WITH KRISTI AGAIN AND INFORM HER YOU GAVE ME WRONG PURCHASE AGREEMENT SO SHE TRANSFERED ME TO SALESMAN TO SEE IF THEY HAD THE BIKE I WANTED AND TO FIND OUT THEY DONT HAVE ANY RS 660 600 AVAILABLE AND I ASK COULD THEY ORDER ME ONE THE MANAGER COULDNT GIVE ME A YES OR NO. WHY WOULDNT A DEALERSHIP MAKE A SALE WITH A CONSUMER EVEN IF THEY HAD TO ORDER ONE FOR THE CONSUMER THEY DIDNT EVEN WANTED TO HELP ME ARE EVEN MAKE A SALE WHEN THE BANK ALREADY APPROVED ME I WAS LIED TO THAT THEY HAD THE RS 660 600 AVAILABLE BUT TO FIND OUT WHEN FINANCING IT TURNS OUT THEY DONT HAVE ANY RS ADVERTISED ON THEIR WEBSITE THIS IS THEIR LOST AND WITH A CONSUMER COMPLAINT FOR UNWILLING TO SALE AND ORDER ME A MOTORCYCLE ADVERTISED ON THEIR WEBSITE TO LOOK LIKE THEIR AVAILABLE WHEN IN FACT THEIR NOT IN INVENTORY I AM DISSAPOINTED THE DEALERSHIP LET ME DOWN AND SO UNPROFESSIONAL IN DOING SALES OVER THE PHONE. ALL THIS WAS A WAIST OF TIME

  

  Business response

  08/02/2022

  Consumer Response /* (3000, 8, 2022/07/29) */ Previous error and I do want to modify and reopen case. I do want contact by business for resolution Business Response /* (4000, 10, 2022/07/29) */ Re: ***** **** in response to Case # XXXXXXXX The Customer contacted our Business stating that he has been pre-approved with Sheffield Financing and that he had a deal number that could be transferred to our system. Not being familiar with the process I stated to the customer that I would have to phone Sheffield and to check to see what their process was as the last time I had a situation similar I was told to run another credit bureau and put all the information for the customer in again. This was done with no issues. The customer and I spoke multiple times and he asked if we had any Aprilia's, in particular the Tuareg 660, and I told him that we have 3 in stock and what color he would like. He stated the red one, at this point it was absolutely clear that we're talking about a Tuareg and NOT a RS 660 Sports Bike!!! I asked him to send me his Drivers License to start the procedure for a sales contract and registration. NO Fraud or discrimination was intended as this is policy with both, the DMV and our store. At this point we sent him the complete Invoice with all the Fee's etc. to look it over. At this point he stated that this is not the bike he wanted and that he is looking for the Aprilia RS 660 Sports Bike and was questioning if we have this model also in stock. Unfortunately this model is currently sold out, back in stock in August. At this point he also talked to our sales person, and he confirmed that this model is sold out, but on our monthly re-order list with Aprilia anyhow, because it's the best selling model that Aprilia is offering right now. In between all these phone calls there was correspondence vie E-Mail on rates and terms of Financing. This complaint through BBB makes no sense at all for us, as well as he is not answering or returning our phone calls. We own that business 20 + years now, and we don't get it what his intention is with this complain! Consumer Response /* (3000, 12, 2022/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) i am no longer interested in financing with dealer i already found a bike i like at a different dealer. i consider this complaint resolved.

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